Showing the 23 Articles in this Category
- Community Market FAQ
- DirectX Installs with every game
- Disabling Xbox DVR in Windows 10
- EU Right of Withdrawal and Steam Refunds
- Free to play games on Steam
- How Can I Get My Film/Video/Tutorial on Steam?
- How Can I Get My Game on Steam?
- How do I dispute a forum ban?
- How do I find bonus content, artwork and soundtracks?
- Information for New Users
- Platforms supported by Steam
- Rules & Tips for Steam Community: Contributing Positivity and Avoiding Bans
- Steam Broadcasting
- Steam Community 101
- Steam Coupons
- Steam Levels and XP
- Steam Music Library & Player
- Steam Play
- Steam Trade and Market Holds
- Steam Workshop: Artwork
- Submitting A Network Activity Report
- Trading Cards and Badges
- Wishlist Notifications
How do I put an item up for sale?
Eligible items can be either be sold from the Community Market home page or from within your item inventory.
How do I buy an item?
Clicking the "Buy now" button on any listing will start the purchase process. Please note that all purchases are final.
How do I remove a listing?
All of your current listings are shown at the top of the Community Market home page. Any listing can be canceled/removed before it is purchased by clicking the "Remove" button.
How do I add funds to my Steam Wallet?
How can I reverse or cancel a completed Community Market transaction and/or get a refund?
All purchases are final – you will not have any right to a refund or a reversal of any Community Market transaction once it is completed.
Who is eligible to participate in the Community Market?
The account must have a successful purchase older than 30 days, but not older than a year. Additionally, Steam Guard must be enabled for 15 days. Please note, redeeming a Steam gift does not grant access to the Community Market.
Why don't I see all of my items when I try to sell something?
When selecting an item to sell on the Community Market, only items that are eligible to be sold will be visible. Steam Support is unable to modify items in your inventory to allow them to be sold on the Community Market.
How are cross-currency transactions handled in the Community Market?
Sellers will always list items for sale in the native currency of their Steam Wallet, and buyers will always see Community Market prices expressed in the native currency of their Steam Wallet. For items listed for sale in a different currency than the buyer's Steam Wallet currency, we apply an exchange rate which we update daily. You must be signed into your Steam account to view the correct currency. If you do not see your local currency on the Community Market this is likely due to never funding your Steam Wallet on the account. You can find out more on how to fund your Steam Wallet by visiting the Steam Wallet FAQ.
Where can I see my Community Market transactions?
Your Community Market history is accessible from the top of the Community Market home page, as well as from your Account Details page in the Steam Store. A receipt for each transaction will also be emailed to you.
What kind of Steam Wallet and item listing restrictions apply?
Currently we are restricting Steam Wallet balances to $2000. In other currencies, the limit will be set to a value close to $2000. We also limit the maximum price of a single listing on the market to $1800 (or similar for other currencies). You will be restricted from listing items for sale in the Community Market if the existing balance in your Steam Wallet, plus the sale price of the item(s), would together exceed the $2000 limit. We may be adjusting the Steam Wallet balance limit, or otherwise changing this restriction, in the future. Note that, if you have multiple accounts, balances for all Steam Wallets associated with all of your accounts will be aggregated for purposes of applying this limit.
Are there minimum or maximum sales prices for items in the Community Market?
Currently there is no minimum sales price, although we may decide to impose a minimum price in the future. Currently, the maximum price for any particular item is $1800.
Why is Steam Guard required?
We require Steam Guard to be enabled for 15 days to help protect your items and Steam Wallet funds from being misused by somebody who may have illicitly obtained your account.
Can I withdraw or transfer funds from my Community Market sales/transactions?
No. All Community Market sales and purchases are completed using the Steam Wallet. The funds cannot be withdrawn or transferred to another Steam account or to a bank/3rd party account. You may use the funds to purchase Steam gifts to send to other users.
Why are some of my items not eligible?
Newly purchased Dota 2 treasures can’t be sold on the Community Market for the set amount of time noted on their store page. Items gained as timed drops from Dota 2 are permanently not marketable. Some 3rd party games items might not be marketable after purchase. You can select the item in your Steam inventory and read its description to see when it can be marketable.
Why aren't all games on the Community Market?
It is up to the game developer to decide whether or not they want to participate in the Community Market.
Where can I see all of the restrictions that can block me from using the Community Market?
Please see our Trading and Market Restrictions FAQ for a detailed list of restrictions.
What is the "Steam Transaction Fee"?
The Steam Transaction Fee is collected by Steam and is used to protect against nominal fraud incidents and cover the cost of development of this and future Steam economy features. The fee is currently 5% (with a minimum fee of $0.01). This fee may be increased or decreased in the future.
Who pays the "Steam Transaction Fee"?
The buyer pays the Steam Transaction Fee. The Steam Transaction Fee is calculated based on the item cost and is shown on the confirmation page before purchase.
What is the "Team Fortress 2 Fee"?
The Team Fortress 2 Fee is a game specific fee that is determined and collected by the game publisher. The Fee is currently set at 10%.
What is the "Dota 2 Fee"?
The Dota 2 Fee is a game specific fee that is determined and collected by the game publisher. The Fee is currently set at 10%.
What is the "Counter-Strike: Global Offensive Fee"?
The CS:GO Fee is a game specific fee that is determined and collected by the game publisher. The Fee is currently set at 10%.
Why am I being asked to provide tax information?
The United States Internal Revenue Service, under Section 6050W of the Internal Revenue Code, requires us to collect certain information from you if you engage in more than 200 separate sales transactions in a calendar year. In particular, if you are a U.S. citizen or resident, you will need to provide us with your name, address and Social Security Number, and if you are not a U.S. citizen or resident, you will need to provide evidence of your non-U.S. status on an online form we provide to you. We will be providing a link to these forms and a process by which you can provide the needed information if and as you approach the 200 sales limit. We may use a third-party to collect this information. You can choose not to provide this information if you wish, but you will not be able to list any items for sale in the Community Market once you meet the 200 sales threshold, and any items listed will be removed. Note that, while we are required to collect this information from you, we are not required to share this information with the IRS under Section 6050W unless you exceed $20,000 in gross sales in the Community Market within a single calendar year. For purposes of calculating the number of sales you have made in a calendar year, all of your accounts will be treated as a single account.
Why did I get an email notifying me that I need to provide additional documentation?
For non-U.S. citizens, in cases where you previously provided us with a U.S. address, we may be required to collect additional documentation from you to validate your non-U.S. status. Valve uses a third-party validation service (currently, Compliance Technologies International (CTI)) to receive and validate this additional documentation. The third party will not be permitted to use any information collected from you for any purpose other than validation of your documentation for Valve, and will be contractually obligated to keep any information you provide confidential and secure.
Will you be providing 1099’s based on my transactions in the Community Market?
The United States Internal Revenue Service requires us to report gross sales for, and provide IRS Form 1099’s to, only those subscribers who are U.S. citizens or residents and who exceed 200 sales transactions in a calendar year and also exceed $20,000 in gross sales proceeds from those sales transactions in that same calendar year, from all of the subscriber's accounts. If you are a U.S. citizen or resident and exceed both of these thresholds, we will report the amount of gross sales to the IRS and provide you with Form 1099.
Do I have to pay income taxes on the proceeds of sales I make in the Community Market?
Different countries have different rules relating to the taxation of digital transaction. For U.S. citizens and residents, as discussed above, we are obligated to collect certain taxpayer identifying information from those who engage in more than 200 transactions in a calendar year, but no information is reported to the U.S. Internal Revenue Service unless your gross revenues from such sales exceed $20,000. Ultimately, the responsibility for determining any income tax liabilities, which you may or may not have, rests with you. If you are concerned about your liability, you should consult a tax advisor.
Why do I have to provide additional documentation if I haven't reached 200 market sales?
We request this information early on so that you have time to fill it out accurately. Validation by the third party can take time, if you hit the 200 limit without the form validated you will not be able to sell additional items until validation is complete.
What if I choose not to provide or fill out the additional documentation?
You are not required to provide the additional documentation, however if you do not provide this information and reach 200 Market sales you will not be able to list additional items. You will still be able to purchase items from the Community Market as this form does not affect buying on the market.
Do I have any obligation to collect or pay sales, VAT, or other transaction taxes based on transactions I engage in in the Community Market?
Different countries have different rules relating to the taxation of digital transactions. Most jurisdictions do not require individuals to register for, collect or pay sales, VAT or use taxes in connection with occasional sales where they do not qualify as "professional" sellers. However, the ultimate responsibility for determining any tax requirements that may apply to sales you make in the Community Market rests with you, and so if you are concerned about the issue you should consult your own tax advisor. Note that, with respect to our administrative fee, if any sales, VAT, or other taxes are due on that payment, we will be responsible for paying those taxes.
What is a commodity item?
A commodity is a kind of item where all the items are identical, and can be traded interchangeably. There aren't individual listings for commodity items on the market; instead you place an order to purchase, and an item is selected for you. This is very helpful when trying to buy items that are very frequently traded, and item listings can appear and disappear very quickly.
What is a buy order?
When buying a commodity items, you specify the price you want to pay, and when an item comes available at that price the purchase completes. If there isn't an item available immediately at that price, then that request to purchase stays active until an item listed at the right price comes along. This request to purchase is called a buy order. The buy order price is the maximum amount that will be spent; if an item comes along for a cheaper price, you'll only pay that lower price.
How many buy orders can I have active?
You can have up to 10 times your current wallet balance in buy orders active at any time. This is so you can place low-priced buy orders on a lot of items that you're interested in. If you don't have enough money in your Steam Wallet to fulfill a buy order, that buy order will be automatically cancelled.
How can I see my buy orders?
You can see the list of all buy orders you have active on the front page of the Steam Community Market - http://steamcommunity.com/market/ . You can cancel any of your active buy orders from here.
How long do buy orders stay active?
Buy orders may be cancelled by the system at any time including but not limited to the following reasons:
- if something about the item changes
- if there are any issues with your wallet balance
- if there are issues with trying to complete a purchase
- if something changes about your Steam Account
- if the buy order results in a purchase
You can check on the status of your buy orders at any time by visiting http://steamcommunity.com/market/.
How do buy orders help me?
Buy orders are helpful in making it easier to buy items - since you don't have to choose individual listings, you can choose your price, and you can specify how many of the item you want to buy with each purchase.
Buy orders help with selling, as you can see what other users are willing to pay for an item, and you can choose if you want to do a lower price to sell immediately; or go for a higher price and wait.
How do buy orders choose which listing to buy?
When you place a buy order, the market first looks for all the cheapest items that can fulfill your order. Then the oldest listing (i.e. the seller who has waited the longest) is selected and purchased. If the items are listed in multiple currencies, the amounts are first converted into your currency before being selected (i.e. a 0.03 RUB listing has no priority over a 0.03 USD listing)
If multiple buy orders satisfy a new market listing, which buy order gets processed?
We have made some changes to how this works in March of 2017, and again in July of 2017 to try to be more fair for users of all currencies.
The oldest matching buy order will be selected. It used to be that the buy order for the highest amount after currency conversion would be selected, but that was unfair to users of some currencies as the maximum amount differs from currency to currency. So now, if multiple buy orders could fulfill a newly-listed item, the oldest buy order will be selected.
What is credit card verification?
Credit card verification allows you to remove market restrictions associated with using a new credit card. After a successful verification, you will regain Market capabilities.
How do I verify my recently used credit card?
After using a credit card on Steam to add Wallet funds, please go to the Credit Card Verification page and choose the card you wish to verify. Two pending authorization amounts will be sent to your bank account. These authorizations may take one or two days to appear on your statement. Once they appear, you must enter the exact pre-converted amounts into the two fields on the verification page. Please note that you only have three attempts to input the correct amounts into the verification page.
What happens if I use all three attempts to verify my credit card?
If you fail to verify the card after three attempts, you will have to wait the normal three day period to use the Community Market. Steam Support cannot override or remove this restriction.
When will the authorizations be removed from my credit card statement?
The authorizations will be removed from your credit card statement in 5-10 business days, whether you successfully verified your credit card or not.
In what currency do the amounts need to be entered in and how do I get the original pre-converted amounts?
The verification authorizations are sent to your bank in the currency that your Steam Wallet is in. If the bank converts these to your local currency, you must contact them to request the original amount before any fees assessed by them or conversion made by the bank. The phone number for most banks will be on the back of your credit card.
Are virtual online credit cards supported?
The verification process does not currently support virtual credit cards. You must wait three days to use the Community Market each time you use a virtual card on Steam.
What do I do if I used PayPal to fund my Wallet? Can I verify PayPal?
PayPal cannot be verified through this system. If you fund your Wallet with a PayPal account you will have to wait three days to use the funds on the Community Market.
What do I do if I only see one verification charge?
You are likely seeing the initial charge which was made to fund your Steam Wallet balance. This is not the verification amount. Your bank may not support our verification system or the charges may not have appeared yet.
What do I do if my bank is unable to help convert or provide the verification charges? Can you help me find them?
If your bank can't provide or assist you with finding the correct verification amounts you will have to wait three days to use the Community Market. Steam Support cannot assist with verifying the funds or provide you with the verification amounts.
Once my credit card has been successfully verified through the verification tool, will I ever trigger this restriction again?
Once you have successfully verified your credit card through our tool you will never trigger this restriction on your account again unless you use a new unverified payment method or PayPal account to fund your Steam Wallet.
Which payment methods will trigger this three day payment restriction?
Only credit cards and PayPal currently trigger this restriction. We recommend using another payment method to purchase Wallet funds if you do not wish to incur this restriction, especially if you are not able to verify you credit card successfully.
Why do I keep triggering this three day payment restriction when adding funds to my Wallet?
This can happen if the credit card you are using has not been verified on your account yet. If you are not able to successfully verify your credit card, we recommend using another payment method to fund your wallet such as Steam Gift Cards/Wallet Codes. You can read more about using them in the Steam Wallet article.
Will my credit card and/or PayPal account become 'verified' once the three day restriction ends?
No, the only way to verify your credit card is through our verification tool. If you do not successfully verify your credit card through this tool you may hit this restriction again in the future.
How do I verify a gift card that has a limited amount of funds?
In order to complete credit card verification, you'll need between $3 and $4 USD remaining on the card. In 5-10 business days, the money will be returned to the card. If you cannot complete credit card verification yourself, you will have to wait three days until the restriction is removed automatically.
Still Have Questions?
Check out the Community Market Group with user discussions and official announcements.
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Why does DirectX install with every game?
Running the DirectX installer is not a matter of making sure your overall DirectX install being up-to-date. Microsoft has a helper library with D3D called D3DX. You'll find binaries for this like d3dx9_43.dll in your Windows\system32 folder. There are over 40 different versions of the D3DX library for D3D9 alone, and many more for D3D10 and 11 as well. Each game that uses the D3DX helper library is linked to a specific version. As such the game must run the correct D3D installer version that it was specifically compiled with to ensure the binaries exist.
Even if a later version of the binary is already installed, that version cannot be used, and even if your DirectX install is up-to-date because you've run a more recent version of the installer that is not guaranteed to have installed all previous versions. Even worse, if a version is installed for x86 it doesn't guarantee the same version is installed for x64, so 64 bit and 32 bit games may need to run the same exact installer version but targeting different platforms when run.
Furthermore, Microsoft's licensing terms prevent anyone from distributing the files directly, the only way to distribute them is to run the installer, that's also the only supported method from Microsoft to check that the correct version installed. Trying to manually check for the correct versions is extremely complicated because there are numerous files that must all be present and individual system configuration options like dll search paths complicate the situation. In addition, the dependencies and required checks may change in each new version of the D3DX runtime. The code to check correctly and repair broken installs all exists in the installer and running it is a guarantee that the correct binaries will exist when you run the game and prevents lots of bad cases where a game would fail to launch with an obscure error if a windows install was either missing the correct version or somehow corrupted in the past.
Why don't Valve's Source Engine games run the DirectX Installer?
Games which don't use the D3DX helpers (such as Source engine games) don't require running the installer on first launch as they only depend on major d3d9/10/11 versions being installed. However, games that do use D3DX must run it as it's the only way Microsoft has allowed for distributing and checking the version info on the files.
Where can I find more information on this topic?
More details can be found in jmccaskey's original forum post.
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How to turn off Xbox DVR through the Xbox app
If you are signed into an Xbox account in Windows 10 you can stop Xbox DVR from running by opening the Xbox app and following the steps below:
- Access the Settings menu by clicking the cog in the bottom left of the screen:
- Click on 'Game DVR' near the top of the window and look for 'Record game clips and screenshots using Game DVR':
- Toggle this setting off to disable Game DVR:
How to turn off Xbox DVR through the Registry Editor
If you do not have an Xbox account and are not signed into the Xbox App you can disable Xbox DVR by using the Registry Editor.
Note: This process is more advanced and is not recommended for novice users.
- Open Registry Editor (Run > regedit)
- Navigate to HKEY_CURRENT_USER\System\GameConfigStore
- Set the value of DWORD "GameDVR_Enabled" to 0
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\
- Create key "GameDVR".
- Create DWORD 32bit called "AllowGameDVR" and set to 0
- Restart your computer.
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EU Right of Withdrawal and Steam Refunds
European Union customers have a right of withdrawal from certain transactions under the terms of EU law. Steam offers refunds, as described here http://store.steampowered.com/steam_refunds/. How do these work together?
Software and Services
European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened and for digitally provided content once it has been made available to the end user. This is what happens when you make a transaction on Steam: The EU statutory right of withdrawal ends the moment the content and services are added to your account.
At the same time, Steam voluntarily offers refunds to all of its customers worldwide in a way that is much more customer-friendly than our legal obligations. You can find the details here: http://store.steampowered.com/steam_refunds/
For hardware sold on Steam, the EU right of withdrawal is of course provided to all of our EU customers. It parallels the general Steam refund offer for hardware. You can find the refund offer here: http://store.steampowered.com/steam_refunds/
While the EU right of withdrawal has very little practical meaning for digital content and is the same as our own refund offering when it comes to hardware, we nonetheless are obligated as merchants to inform you of the EU right of withdrawal in very specific legal terms, which you can find below. If these should in any way differ from our more informal wording, the below terms shall prevail towards any EU consumer:
You have the right to withdraw from any purchase of hardware on Steam within 30 days without giving any reason.
For any purchase or hardware, the withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods ("Hardware Return Period"). For any transaction related to digital content, the withdrawal period will end when the content is added to your Steam User Account and is thereby made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by using the withdrawal form on our website at help.steampowered.com . If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from an agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to our returns warehouse without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If hardware you wish to return was bundled with a Subscription, the Subscription is automatically cancelled with your return of the Hardware.
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What is a free to play game?
Free to play games are available to download for free and can be played without a subscription or a credit card. Your Steam wallet allows you to purchase items and content in-game to customize your gameplay.
Will I need a credit card to play?
No, there are no upfront obligations to download and play free to play games, however you will need a supported payment method to fund your Steam Wallet if you wish to purchase items or content for the game.
Will I need to fund my Steam Wallet?
If you wish to purchase in-game items or content, you will need to fund your Steam Wallet. Please see the Steam Wallet FAQ for more information.
Will my free to play account have limitations or restrictions?
Any Steam Account that does not own a purchased game or have a funded Steam Wallet is considered a "Limited User." We have chosen to limit access to some community features as a means of protecting our customers from those who abuse Steam merely for purposes such as spamming and phishing. For more information, click here.
Individual free to play games may choose to place limitations on accounts. Please see the respective games Steam Store page for more information.
Will I still be able to play and enjoy my game without buying items from the store?
You are absolutely under no obligation to purchase anything from the Steam Store in order to play and progress through these games.
What happens if I need technical support help but I only have a free to play account?
Technical support for in-game issues is provided by the respective game's Support department. For instructions on how to contact various Support departments, Click Here. For billing issues or issues launching the game, please contact Steam Support.
Not sure who to contact? Please Click Here to help determine who can best assist you.
What games on Steam are free to play?
You can find a complete list of free to play games on the Steam Store here:
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What kind of content can I put on Steam?
Steam supports feature films, episodic or serial content and tutorials (illustration, design, modeling, audio, software, etc.). Videos do not have to be specific to games or the gaming genre. Rights to distribute worldwide are desired to reach all Steam customers.
How do I get started adding video content to Steam?
The first step is to email us at firstname.lastname@example.org and provide the following information:
- A short description of your video content and/or a link to a trailer or preview video.
- If you are not a current Steam partner, please supply a Steam Account name that belongs to someone at your company with the authority to sign contracts and enter banking and tax information.
If you are an existing partner on Steam, you may also post any questions/concerns to the Steamworks Developer forum for assistance.
Where do I learn more about the Steam Video Platform?
For more information about the Steam video platform and our upcoming feature plans, check out our Dev Days 2016 presentation.
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Please check out the Steam Direct home page for more information on bringing your game to Steam.
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About The Moderators
There are a few types of Discussion and Game Hub Moderators, with differing levels of power. This list includes Community Moderators and Valve Employees.
|Designated by green font and a Valve logo next to their name. Overlay may display "Valve Employee" badge. They have full control.|
|All game developers have the ability to moderate their own Game Hub, with most moderator abilities from above. They cannot permanently delete or edit users topics.|
|Third Party Moderator|
|Designated by an orange name without a star. Elected by a developer to that specific Game Hub. Same power as Volunteer moderators (for that Game Hub, only). They cannot permanently delete or edit users topics.|
|Third Party Officer|
|Designated by a yellow name. Elected by a developer to that specific Game Hub.|
Related Guides:Steam Community 101
Rules & Tips for Steam Community: Contributing Positivity and Avoiding Bans
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In most cases, bonus content can be found within the products's downloaded files:
To access this content please do the following...
- Right click the product in your Steam Library and select "Properties".
- Under the "Local Files" tab, select “Browse Local Files”.
- Within the product's local files, locate a folder that has a similar name to the content you are searching for.
Please note, the folder containing the bonus material may have a different title, but should be identifiable as the location for this content. All Soundtracks should be in MP3 format, while Art Books should be a PDF or ePub.
Where can I find Soundtracks within Steam?
Some soundtracks are automatically integrated into the Steam Music Player after the associated product has been completely installed. Please visit our Steam Music Library and Player FAQ for more info. Soundtracks that are not automatically added can be found using the instructions above.
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If you are unable to create a Steam account from Steam website:
If you encounter issues when creating an account through the Steam Store, please try creating a Steam account using the Steam client/software:
- Download and run the installer for Steam from http://store.steampowered.com/about
- Click the "Create a new Account..." button from the Steam login page and follow the prompts
What is Steam?
Steam is a broadband platform for direct software delivery and content management. It is an integral part of all Valve software.
- Allows you to purchase and immediately download games via the internet.
- Allows you to register retail versions of Valve games as well as some third-party games.
- Lets you access games from any PC that can connect to the Steam network.
- Automatically keeps all of your games up-to-date with the latest available patches.
- Allows you to chat with friends in the Steam community even during gameplay.
- Makes it easy to browse and connect to online and LAN game servers for certain games.
- Allows you to view which games your friends are currently playing and join them.
How do I use Steam?
First, please see the Installing Steam topic for instructions on downloading and installing Steam.
What games are available through Steam?
The list of games available through Steam is constantly expanding.
For a full list of games currently available for purchase through Steam, please visit the Steam Storefront.
How do I download games from Steam?
Once you have installed the Steam application, you will need to login to the Steam account you have added (or will add) your game to. Your game is tied to this Steam account and cannot be re-registered to a different account.
Clicking Library in the Steam application will bring you to a listing of all games that have been registered to this Steam account. Double click any of these titles to install and run the game.
How can I protect my account?
NEVER give out your Account password to anyone over Steam. Please see the Account Security Recommendations topic for instructions on protecting your Steam account.
What is the Steam Subscriber Agreement?
For more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct.
Steam Subscriber Agreement
Rules of Steam Online Conduct
How do I contact Steam Billing and Support / Steam Support?
Please see the Contacting Steam Billing and Support FAQ.
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Steam is currently supported on the following Operating Systems:
- Windows 7
- Windows Vista
- Windows XP
Pre-release versions of Windows(betas, release candidates) are not supported
Attempting to run Steam on Windows emulation or compatibility software is not supported
Steam is currently supported on the following Operating Systems:
- OSX 10.5.8
- OSX 10.6.X
- OSX 10.7
Steam for Linux is only supported on Ubuntu 12.04 LTS or 12.10 with the Unity, Gnome, or KDE desktop. Additional distributions will be examined for support as time permits. For more information on Steam for Linux, see https://wiki.ubuntu.com/Valve.
You can learn more about what we are working on here: Valve Linux blog.
The best source of information on this product is the Steampowered.com Linux Server Forum:
Linux Dedicated Server
There is also an ADMIN Mail list for Linux that you can read the archives and join to ask questions:
If you wish to run the Dedicated Server under Linux, you can download the Server Installation tool:
More information on Dedicated Servers
Join the Steampowered forums or one of the Valve Server Admin Mailing lists:
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How do I watch a friend's game?
From the Friend's List - From the drop down next to a friend's name, select "Watch Game".
From a friend's profile - Below the "Currently In Game" text, select "Watch Game".
Who can watch my games?
The first time a friend requests to watch your game you'll be presented with the broadcast privacy settings. To make a change at any time, access the Steam Client's Settings panel and select the Broadcast tab to view your privacy settings.
- Broadcast is disabled
- Friends can request to watch my games (default)
- Friends can watch my games
- Anyone can watch my games (public broadcast, can be found in the game hub)
What video is recorded and included in my broadcast?
By default, Steam will only broadcast video recorded from the game you are playing. If you switch to another program or your computer’s desktop and Steam is unable to record video from the game you are playing while it is not active/in focus, viewers will see a placeholder graphic until Steam can again record video from your game.
You can optionally enable recording video of applications outside of your game through the Steam Client settings menu. Please remember that your broadcast viewers will be able to see any open windows when enabled.
What audio is recorded and included in my broadcast?
By default, Steam will only record audio from the game you are currently playing. You can enable recording a microphone or all audio played through your computer’s default output device (any audio you hear out of your PC’s speakers) through the Steam Client’s Settings panel.
What are the account requirements for broadcasting?
Accounts that meet the following requirements are able to broadcast games:
- Have made a purchase on Steam and are therefore non-limited accounts
- Are not currently Community Banned
What are the browser requirements for watching?
Steam Broadcasting is currently supported by the following browsers:
- Steam Client (beta client)
- Google Chrome (version 39+)
- Apple Safari (version 8+ on OSX)
- Internet Explorer (version 11 on Windows 8; not supported on other versions of Windows)
- Mozilla Firefox (version 42+)
The above do not apply for mobile devices. Currently, Steam broadcasts are supported on Android devices only.
What operating systems can I broadcast from?
Steam Broadcasting is currently supported through the Steam Client on Windows 7, 8, and 10. Linux, OSX, and Windows Vista will be supported in the future.
Where can I change my settings/privacy?
To make a change to your Broadcast settings, access the Steam Client's Settings panel and select the Broadcast tab.
Whose games can I watch?
You can request to watch friends' games, or simply start watching if they have allowed for that. You can also find public broadcasts from the Broadcasts tab on the Community Home page or on any game hub.
Will people watching my game also see my desktop?
By default, Steam will only broadcast video recorded from your current game. You can enable broadcasting of all applications and your desktop through the Steam Client’s Settings panel.
What kind of content is restricted?
As a Steam subscriber, you agree to abide by the Steam Subscriber Agreement, the Steam Online Conduct rules, and the Steam Community Rules and Guidelines. You are responsible for the use of your Account and for all of the communication and activity on Steam that results from use of your Account. Your online conduct and interaction with other subscribers should be guided by common sense and basic etiquette. Some of the things that could get you banned include:
- Discussions of piracy, cheating, hacking, game exploits
- Threats of violence or harassment, even as a joke
- Broadcast of movies or television shows
- Racism or discrimination
How do I report a broadcast?
From the broadcast window/page, select "Report Broadcast". When a broadcast is reported, Steam may save some or all of the broadcast for review.
How do I start a broadcast?
You don't need to. If your settings allow your game to be watched, then you start broadcasting when someone starts watching. If you select "Anyone can watch my game" as your broadcast privacy setting then your broadcast is visible in that Game Hub.
How do I end a broadcast?
Exiting your game will end your broadcast. Alternatively, at any time you can press "Stop" from the Broadcast panel in the Steam Overlay.
How can I get my broadcast to show up in a Game Hub?
If you select "Anyone can watch my game" as your broadcast privacy setting then your broadcast will be visible in that Game Hub.
How can I see who is watching my game?
You'll receive a toast when a friend either requests to watch or starts watching your game. At any time you can see a list of viewers from the Steam overlay broadcast box, or if you're watching your own broadcast, from the top of the chat.
Can I save my broadcast?
No, broadcasts are currently live only. However, if a video is reported for review, Steam may save some or all of the broadcast for review.
How can I share my broadcast?
You can invite friends to watch your game by selecting "Invite to Watch" from the drop down next to their name in the Friend' List.
Why am I getting the message "Broadcast unavailable?"
During the Beta period broadcast capabilities are limited on a first-come, first-served basis. There may not have been adequate bandwidth available from the nearest Steam server when you connected. It's also the message you'll see if your friend doesn't respond to your request.
How do I change the bit rate, video dimensions, microphone, and desktop settings?
For advanced Broadcast settings, access the Steam Client's Settings panel and select the Broadcast tab.
Have more questions or need help?
Check out the Steam Broadcasting Group Discussions to read more and find out answers to other frequently asked questions.
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When can I use my coupons?
Steam coupons are valid through the specified dates that are on each coupon. To access your coupon to see theses dates please follow these steps:
- Log in to Steam
- Click the "View" tab and go to "Inventory"
- Click the "Steam" tab on the Inventory page to view your coupons
How many coupons can I use on an item?
You can use one coupon per item.
Can I use coupons on already discounted items?
Coupons are valid on discounted items unless specified otherwise.
What happens to my coupons when they expire?
Expired coupons will be automatically removed from your inventory.
How do I know which products the coupon can apply to?
Coupons in your inventory will have a button marked “View Applicable Games” in the detail panel for each one. Following this button will show you a page with available products that the coupon can apply to.
How do I apply a coupon during checkout?
When you add a valid item to your cart, Steam will apply any of your applicable coupons automatically. Prior to clicking “purchase,” you can choose to save your coupon for later by clicking the “Change/Remove coupon” link for that coupon in your cart.
How do I know when my coupons will expire?
The expiration date is displayed in the detailed information for each coupon in your Steam Inventory.
Can I trade Steam Coupons?
Yes! You can trade your Steam Coupons using our Steam Trading system. For more information on how Steam Trading works please visit the following FAQ.
Can I give my coupon to another Steam user?
Absolutely. You can send your Steam Coupons to another user through Steam Trading. The user receiving the coupon does not have to send anything in return to complete a Steam Trade. For more information on how Steam Trading works please visit the following FAQ.
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Who can level up their Steam Community profile?
Anyone who is not a limited user will earn a Steam level based on their account's current badges and games. You must create your Steam Community profile to view your Steam level. Limited users do not qualify for Steam levels and will remain at level 0.
How do I increase XP on my profile to level up?
There are a number of ways to increase your profile level on Steam. These include:
- Purchasing games
- Earning badges
- Crafting badges
- Upgrading badges
For more information about your Steam level and how to increase it, please see the Trading Cards FAQ.
I have badges, but my XP is stuck at 100 on level 0. What is wrong?
Limited users do not qualify for Steam levels. If you are a limited user, your XP will not increase and your level with remain at 0. For more information on limited users and how to become unlimited, please see the Limited Users FAQ.
I bought a game, but my XP only increased by x amount. Shouldn't it be more?
The XP that you have earned is the correct amount. For further insight, you may try searching or posting on the Steam Discussions.
Steam Support is unable to alter your Steam level and cannot grant XP, badges, trading cards or other economy items.
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How do I add music to my Steam Music library?
Using the Steam Client, go to Settings -> Music -> Set Up Music Library. There you can add a new folder on your hard drive for Steam to scan for MP3 files. Once scanned they will be ready for your listening pleasure in your Steam Library.
How do I add the soundtracks that I’ve bought on Steam?
Soundtracks purchased on Steam will automatically be added to your Steam Music library. However to include these files in your library, you must have the base game installed on your hard drive. After you have installed the game, Steam will automatically list its soundtrack DLC in your library. You can also manually rescan your music library to detect the new files, which is done via Settings -> Music -> Music Library -> Scan Now.
What music file formats do you support?
Currently we support MP3, FLAC, OGG Vorbis, and M4A (both AAC and Apple Lossless) files.
I still can’t find my Steam soundtracks. What should I do?
- First, be sure the related base game is installed. To install it, select the Install button or double-click the game in your library, and complete the installation steps.
- If this doesn’t add the album to your Music library, be sure the game is up-to-date. To check whether a game requires an update, visit Downloads in your Steam Library. An installed game requiring an update will be listed there, and can be updated by moving it into the queue.
- If this doesn’t add the album to your Music library, right-click on the game and select Properties, then DLC. Here you can verify that you do own the soundtrack DLC and see its current installation state. If the Install box is unchecked, check it and repeat step 2.
- If this doesn’t add the album to your Music library, right-click on the game and select Properties, then Local Files. Here you can opt to Browse local files… to verify that the soundtrack has been downloaded. If the files here are not MP3 format, Steam Music is unable to discover and play them at this time. Please contact the game’s developer and request that MP3s be released in a directory containing the name "soundtrack" or "OST."
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What is Steam Play?
Steam Play allows you to purchase your games once and play anywhere. Whether you have purchased your Steam Play enabled game on a Mac or PC (both Windows and Linux), you will be able to play on the other platform free of charge.
Which games support Steam Play?
Look for the Steam Play icon or when shopping on Steam.
What do I do when I get "Unsupported Platform" when attempting to play a game on Linux or my Mac?
A common reason for this error is that the game simply has not yet been released on the platform that you are attempting to play on. Additionally, please ensure there is not both a PC and a Mac listing for the title in the Library list.
For a complete list of available Mac and Linux titles on Steam, please click the following:
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If you are not able to protect your account with a Steam Guard Mobile Authenticator, a hold will temporarily be placed on items moving away from your account. Trade and market holds protect items if a user's account is compromised. These holds also give users a way to recover items before they are lost. Even if a hijacker manages to access your account, you can prevent them from stealing your items by canceling any transactions that are on hold.
What is a trade hold?
A trade hold is a period of time after a trade is accepted by both parties where the items traded are held by Steam before they are delivered. Trade holds last up to 15 days. If you're trading items with a friend, and you've been friends for more than 1 year, the hold is 1 day.
What is a market hold?
A market hold is a period of time after a sell listing is created where the items are held by Steam before they are available on the Community Market.
Why are holds necessary?
Holds protect your items. Steam accounts are valuable, especially if they have items, and that makes them appealing to thieves. Anyone participating in trading or the Community Market should have the highest level of security on their account. If you haven't protected your account with a physical device (using the Steam Guard Mobile Authenticator), a hold will give you protection in the form of additional time to discover your account has been compromised and to prevent items from leaving your account.
For more information, please review this news post
How does it work?
If you haven't had your account protected by a Mobile Authenticator for at least the last 7 days, items leaving your account will be held by Steam for up to 15 days. This provides you time to discover any transactions on hold that you didn't make. If you find that you account has been compromised, you can change your Steam account password and cancel any item transactions that are pending before your items are stolen.
When you cancel a trade that is being held by Steam, we'll presume that you intercepted a hijacker and you'll see a 7 day trading cooldown to prevent any further unauthorized attempts to trade away items. This cooldown is for your protection and cannot be removed by Steam Support.
How can I remove the need for a trade or market hold?
Trade and market holds are no longer necessary when you protect your account with a Steam Guard Mobile Authenticator. Using a physical device (your smartphone) to confirm item transactions ensures that you and only you can quickly and securely trade or sell your items. You can get the Steam Guard Mobile Authenticator for iOS, Android, and Windows Phone devices. Items will no longer be held after you have had the authenticator enabled for 7 days.
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On most Community Hubs you can find an Artwork tab where you can post or discover all kinds of artwork associated with your favorite Steam games.
How do I add artwork to Steam?
To upload artwork, go to the related Community Hub's Artwork tab and look for the "Upload Artwork" button at the top right.
What artwork is acceptable to upload?
The artwork you post must be your own creation. Do not post the work of other people. Instead, please encourage them to post it.
It must be directly related to the game you are associating it with. Random gifs and unrelated imagery will be removed.
Note: Respect your fellow community members by not posting any inappropriate artwork, including but not limited to, racism, sexual content or nudity, or gore. This work and any copyright or stolen material should be reported and will be removed.
Why has my artwork been marked as incompatible?
If your artwork has been marked as incompatible that means a member of Steam Support found it to be unrelated to the hub or inappropriate in some way. It will no longer be seen on the hub, but will remain viewable to you and your friends from your profile.
Why has my artwork been banned?
If your artwork has been banned that means a member of Steam Support found it to violate the Steam Terms of Service. It will no longer be seen on the hub, and will be viewable only to you from your profile. Commonly banned items include: offensive content (e.g. racism), pornography (e.g. pornographic sprays/decals), stolen artwork, etc.
How do I report a piece of artwork?
From the hub, click on the artwork to open the pop up window and select “Report” from the options drop down (the gear icon on the right.)
From the artwork’s detail page, click “Report” in the bar directly beneath the image.
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What type of report is needed?
Tools included with your browser can organize and record network operations. This information can be used to determine the underlying cause(s) of specific issues encountered while using Steam:
These tools capture all network operations respective to the browser session that they are recording. These operations result from interaction between the browser and web pages, including all data being sent and received during the recorded session.
Unencrypted Data Warning
All information being sent and received will be recorded by the tool in its unencrypted state. This can include billing information, sensitive payment details, and other form data that you enter during the recording process. We ask that you remove any of this information prior to submitting. Instructions on doing so can be found at the bottom of this article.
How to create and submit a report
- Open the Chrome developer tool using the default shortcut (F12 on Windows, Ctrl + Shift + i on Linux, and Cmd + Opt + i on OS-X). Alternatively, the developer tool can be opened by navigating to the Chrome menu at the top-right of your browser window, then selecting Tools > Developer Tools.
- Select the Network tab at the top-left of the developer tool. From here, ensure that the red light is on, indicating that network traffic is being recorded.
- Now, you will need to refresh the webpage and reproduce the steps that led to your issue. You should see a number of entries being created in the Network table.
- Finally, right-click anywhere within the table and select 'Copy all as HAR'. This will copy the contents of the log to your system clipboard, allowing you to paste the contents into a notepad .txt file, which can be submitted to Steam Support.
- Open the IE developer tool using the default shortcut (F12 on Windows, Ctrl + Shift + i on Linux, and Cmd + Opt + i on OS-X). Alternatively, the developer tool can be opened by selecting 'F12 Developer Tools' from the Tools dropdown in the IE browser toolbar.
- Select the Network tab at the top-left of the developer tool. There should be a green play icon in the developer toolbar, indicating that network traffic is not yet being recorded.
- Now, you will need to refresh the webpage, press the green play icon, and reproduce the steps that led to your issue. You should see a number of entries being created in the Network table.
- After stopping the recording by pressing the red stop icon, you will want to export the data as an .xml file by selecting the 'export capture traffic' icon in the toolbar. This document can be attached to your Steam Support ticket.
Removing sensitive information from your report
If you are submitting a report related to purchasing issues, where you were required to enter payment information, we ask that you edit the .txt or .xml file and remove that data.
- Open the .txt or .xml file that you generated using the developer tool.
- Use your operating system's 'find' function to search the document for any instances of your credit card number.
- Delete this information and save the document.
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Official Trading Card FAQ
Additional information can be found in this awesome user created guide: Understanding Steam Trading Cards
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We'll let you know by email or through our mobile app when the games on your Wishlist are on sale as a Daily Deal, Midweek Madness or Weekend Deal. Whether you're riding the bus, walking the dog, or stuck in a meeting, you'll know when there's a deal!
If you'd prefer not to be notified, it's easy to opt out of email or turn off mobile notifications.
For more information, Click Here.
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