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Account Creation and Management

A Steam account already exists with that contact email address

Important:

This message will only display if your email address is already associated with an existing Steam account.

Creating a new Steam account will not allow you to register games which have already been registered.

Once you have created a Steam account and registered your CD Key or purchased a game on Steam, that game is permanently tied to that particular account. You can not transfer the game to a different account once you have registered it.

If you are attempting to access games which you have already registered, please see the Resetting a Lost Password topic for instructions to reclaim your prior account.

 

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Account Security Recommendations

 

Watch out for Account Phishing

  • NEVER give out your password to anyone.
  • NEVER click unknown links from untrusted sources on your friends list.
 

 

Enable Steam Guard two-factor authentication

Steam Guard is an additional level of security that can be applied to your Steam account. When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized computer must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete.

How to enable Steam Guard.

Verify your contact email address with Steam

Verifying your email address with Steam improves the security of your Steam account. Once you've verified your email address with Steam, both your Steam Account password and access to your email account are required in order to make any changes to your Steam Account credentials, such as your password, secret question and answer, and contact email address. This helps further protect your Steam Account from being stolen by a potential phisher.

How to verify your contact email address with Steam.

Steam Friends

Anyone can attempt to add you

Users can add you to their Friends list by observing your in-game nickname, or if they know your account's contact e-mail address - for this reason we recommend that you keep in mind that the users who have added you may not be people you have spoken with before.

Be aware that users can change their nickname displayed in Friends at any time.

Account Phishing

Attempting to trick other users into providing password information is commonly called "phishing" - unfortunately, some individuals are using deceptive Friends personas to request password information from other users. Steam Support does not use the Friends network to contact users, nor will we request CD Key information or credit card purchase information unless you have contacted us for assistance by using the Steam Support System.

If you receive a link from another user, especially one claiming free access to Steam content, use extreme caution! All official Steam logins are directed to the steampowered.com or steamcommunity.com domains, and official pages will include an Extended Validation SSL certificate, which most up-to-date modern browsers will identify with green text or a green highlight in the address bar with "Valve Corporation [US]" near the address. If you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.

Things to Watch Out For

Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Your account cannot be stolen if you follow these recommendations and refrain from sharing your account.

Watch out for these activities:

Requests for login and password information

Deny requests for login and password information from other users. Do not share your account login information with anyone. No reputable gaming clan will ask for your login information to join. Game server administrators do not need your Steam account information.

Unsolicited messages from "Steam Support" (Phishing Scams)

Ignore unsolicited messages from "Steam Support" unless the message originates from the support.steampowered.com domain. Do not send your password to anyone

Malicious programs in downloads

It is common for executable (.EXE) files, dynamic link libraries (.DLL files), and batch (.BAT) files being offered as parts of "mods" to contain malicious software designed to steal Steam account login information. Hacks are another very common source of malicious programs.

Examples of hijacking attempts

A list of recent scams is maintained on the Steampowered.com forums in the Hijacking Alerts thread.

General Security Recommendations

In addition to selecting a strong password, it is a good idea to maintain the security of your system in the following ways:

Verify your contact email address with Steam

Select a Strong Password

A strong password is a necessary first step toward ensuring the security of your account. Your password should meet all of the minimum requirements listed below:

  • Use at least 6 characters
  • Use a combination of uppercase and lowercase letters.
  • Include at least one number within the password
  • Do not use a name, a word that could be found in the dictionary, or a series of letters as it appears on the keyboard ("qwerty" and "12345" are not secure passwords)
Use unique passwords

Make sure you are using a different password for your Steam account, your Steam Support account, and your contact e-mail address.

If you participate in any gaming forums, make sure that your username and password on these forum sites (including Steam's own user forums) is different from your Steam Account name and password.

Scan your computer

Regularly scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.

Avoid insecure computers

Avoid accessing your Steam Account from internet cafes or shared computers - if you must use an internet cafe or shared computer, make sure it has been scanned for viruses, trojans, and keyloggers.

Always log out of your account on shared machines

If the machine you use to access Steam has multiple users, be sure to fully Exit (log out of) Steam when you are done using the machine (if the "Remember Password" option is checked or if Steam is minimized to the Windows system tray but not fully Exited another user may be able to access your account).

 

Important:

Report Hijackings and Suspicious Activities

If your account has been compromised, please see the Retrieving a Lost or Stolen Steam Account topic for instructions to retrieve your account.

If another user requests your account information or attempts to steal your account, please see the Reporting abusive behavior within the Steam Community topic for instructions to submit a report.

 

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Authorizing a Steam Account on a New Computer

In order to authorize your account on a new computer, you will need to enter in a verification code that is sent to the email address registered to your Steam account.

If you are unable to access the email address on the account, please see the Changing the Contact Email for a Steam account FAQ.

If you no longer have access to your other computer or your email address, please contact Steam Support.

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Can I Change My Steam Account Name?

No, Steam account names cannot be changed and must be unique.

No two accounts can share the same account name. However, you can change your Steam account's persona. Your persona is the name that is used in Steam Community, your friends list and within various games. Steam personas are not unique and can be shared by unlimited accounts.

 

TIP:

We recommend choosing an easy to remember account name when creating a Steam account.

 

How do I change my Steam Community persona?

To change your Steam Community persona click on the "Friends" menu along the top of the Steam interface, and select "Change Profile Name..."

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Changing the Contact E-mail for a Steam Account

Changing your email address in Steam is a simple process:

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in the Steam menu. ('Preferences' for the Mac client).
  2. Press the Change contact email button.
  3. Enter your Steam Account password along with your new email and click Next.
  4. Check your new email and click the link sent to you by Steam Support. Do not close the Steam dialogue box while you retrieve the email. If you didn't receive this email message, please Contact Steam Support or try using a different email address.
  5. Return to Steam after you see the Success! page. The dialogue box in Steam should now confirm the email change. Please click Finish to complete the process.
  6. View your Settings in Steam and make sure the email is updated.  

If you see an error message anytime during this process please Contact Steam Support with the error or try again later.

How can I tell whether my email address has been verified with Steam?

If your email address has been verified with Steam, it will be indicated as Verified in your Steam Account settings next to your email address.

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E-Mail Verification

Why should I verify my email address?

Verifying your email address with Steam improves the security of your Steam Account. Once you've verified your email address with Steam, both your Steam Account password and access to your email account are required in order to make any changes to your Steam Account credentials, such as your password, secret question and answer, and contact email address. This helps further protect your Steam Account from being stolen by a potential phisher.

 

How do I verify my email address?

Verifying your email address with Steam is a simple process:

 

On Windows

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's File menu.
  2. Click on the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

On Mac

  1. Open Steam and click on Steam > Preferences
  2. Click on the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

I never received the verification email message from Steam Support. What should I do?

If you do not receive the email message from Steam Support and you are running a Spam filter, check and make sure the message has not been filtered as spam. 

Please try adding "support@steampowered.com" and "noreply@steampowered.com" to your contacts or trusted senders list within your email client and attempt to re-verify your email address.

If you are still unable to receive the verification email, you will need to contact Steam Support.

 

What do I do if I no longer have access to the contact email account on record with Steam?

If you no longer have access to the contact email address associated with your Steam Account, please contact Steam Support.

 

What can I expect to change once my email address has been verified?

Once you have successfully verified your email address, it will be indicated as Verified in your Steam Account settings.

A Steam Account associated with a verified email address will behave a bit differently each time you make any changes to your Steam Account credentials. Steam Support will send an automated email message containing a confirmation code to your contact email address each time you begin to change your Steam Account password, secret question and answer, or contact email address. This unique code must then be entered into Steam in order to complete the change to your account.

Your email address will also continue to be used to communicate with you regarding your transactions on the Steam Store, and to assist you in regaining access to your Steam Account, should you ever need help with that.

For more information on how to ensure the security of your Steam Account, please see the Account Security Recommendations guide.

  

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Portal 2 and Steam on PlayStation 3

 

How do I access Steam on my PlayStation® 3?

Once you have started Portal 2 on your PlayStation® 3, you can access the Steam Overlay at any time simply by pressing the SELECT button on your PS3™ controller.

 

What are some features the Steam Overlay on PlayStation® 3 provides?

Among the features available in the Steam Overlay on PlayStation® 3:

  • • Play cross-platform from your PlayStation® 3 with Steam friends on Windows or Mac.
  • • Access your Steam friends list, enabling you to chat with, add, or remove Steam friends.
  • • Access redeemed downloadable content registered in Windows or Mac, and vice-versa
  • • View your Steam friends’ community profiles.
  • • View your earned Steam Achievements, as well as global achievement stats, for Portal 2.
  • • See the latest news and announcements for Portal 2.

 

If you are curious about what Steam provides on a PC, please go here to learn more.

Note:

Steam achievements are earned in lockstep with PSN Trophies: earning a PSN Trophy while logged in to a Steam account will award you the corresponding Steam Achievement once you have linked your PSN and Steam accounts. Achievements earned in Windows or OSX do not unlock PSN Trophies.

 

How do I link my PlayStation®Network account with my Steam account in Portal 2 on PlayStation®3?

After starting Portal 2 on PlayStation®3, bring up the Steam Overlay by pressing the SELECT on your PS3™ controller. If you are not yet logged in to the PlayStation®Network, you will be prompted to do so here.

You will then be prompted to either log in to an existing Steam account, or create a new one.

If you choose to create a new Steam account, the name of the account will appear to others to be the same as your PlayStation® Network ID. This new Steam account will automatically be linked to your PSN ID.

 

If I already have an existing Steam account, why should I link my PSN ID with that account instead of creating a new one?

Using your current Steam account provides you with several benefits:

  • • Your Portal 2 gameplay stats and any earned achievements will appear on your Steam community profile. Additionally, any Steam achievements earned in Portal 2 on PS3™ will be unlocked on your Steam profile.
  • • You will have access to both PlayStation® Network friends and Steam friends to play Portal 2 co-op games with.
  • • Your existing Steam friends list will be available for you on your PS3™ to chat with in the Steam Overlay.

 

From a Windows or OSX computer, how do I log in to a Steam account created by Portal 2 on PS3™?

To access a new account created by the PlayStation® 3 version of Portal 2 on your computer, you will first need the Steam software. When you run the software and arrive at the log-in screen, select “PS3™ - First time signing in?”, which will allow you to log in to Steam using your PSN ID. You will then be guided through the first-time log-in process, and asked to set up your account credentials.

If this is your first time using Steam you may also wish to review our FAQ articles containing useful Information for New Users, as well as our page on The Steam Community.

 

How do I access my PlayStation® 3 copy of Portal 2 from my computer?

Each new copy of Portal 2 on PlayStation® 3 includes a one-time use code allowing you access to the game on Windows or Mac through Steam.

Note:

Each code is unique and non-transferrable, and can only be registered to a single Steam account.

To redeem this code, please take the following steps:

  1. After you have linked your Steam account and your PSN ID, log in to Steam on Windows or Mac. If you do not yet have Steam, download the software here.
  2. On your PC, launch the Steam application and log in to your account. If you created a new Steam account using the Steam Overlay on PlayStation® 3, on the log-in screen, select “PS3™ - First time signing in?”, which will guide you through the first-time Steam login via your PlayStation®Network account (you will then be asked to set up your account credentials)
  3. Once you have logged in to the account, go to the “Games” menu along the top, choose “Activate a Product on Steam”, and enter the key provided on the card included in the game’s packaging.
  4. After this key has been activated, the game can be downloaded and played by selecting “Library”, and then double-clicking on “Portal 2”.

Note:

The PlayStation® 3 game disc for Portal 2 cannot be used to install the game in Windows or OSX. Instead, your computer will download the correct version of the game through Steam.

 

Can two players play online co-op with each other using a single purchase of Portal 2 for PlayStation®3?

Only PlayStation® 3 split-screen co-op can be played using a single copy of the game. When you purchase a new copy of Portal 2 for PlayStation® 3, you will receive an in-box code which provides your linked Steam account with access to your copy of Portal 2 on your computer. The game is still owned by only a single Steam account--another copy will be required to play online co-op with a friend.

 

How do I redeem my preorder downloadable content (DLC) code in Portal 2?

If you were provided a code for preorder DLC with your copy of Portal 2, it can be redeemed by the following steps:

  1. Start Portal 2 on your PlayStation® 3 and log in to Steam.
  2. Select the “Play Cooperative Game” option from the main menu.
  3. Choose “Play Online”.
  4. You will arrive at the ”Invite Friends” screen. From here, you may press the TRIANGLE button to access additional options.
  5. From this menu, select the “Redeem bonus code” option, and enter your DLC code.

Note:

Preorder bonuses unlocked on your PlayStation® 3 will also be available in Windows and Mac, and vice-versa.

 

How do I use the Steam Cloud features for Portal 2 on my PlayStation® 3?

Steam Cloud is automatically enabled once you've linked your PSN and Steam accounts.

Portal 2 for PlayStation® 3 supports Steam Cloud, which allows settings, saves, and progress to be transferable from one PlayStation® 3 to another, or from any computer to another computer.

Note:

Game saves and progress from a PlayStation® 3 are incompatible with other platforms (i.e. Windows or Mac). Steam Cloud data from a PlayStation® 3 can only be used with another PlayStation® 3 logged in to the same PSN ID.

Save files stored on Steam Cloud for your PSN ID will not interfere with Steam Cloud save files stored for your Windows or OSX computer.

To access Steam Cloud settings for the PlayStation® 3, you must first log in to your linked PSN account.

Once you have done so, you may access the Steam Cloud menu from either the Load Game or Save Game screens

While on either the Save or Load screen, press the TRIANGLE button to access the Steam Cloud settings, where you can select the number of saves to sync. Steam Cloud will sync the most recently made saves , allowing you to pick up where you left off on any PlayStation® 3.

Note:

Choosing to sync more saves may result in longer download and sync times for your save data when starting the game on another PlayStation® 3.

 

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Reclaiming a Hijacked Steam Account

Your Steam account may have been “hijacked” if you are unable to log in, your personal settings have changed, or it appears that someone else was using your account to play games.

If you believe someone has gained unauthorized access to your account, take immediate action. Follow these steps to prevent further access to your account by unauthorized users and to ensure that your account stays secure in the future:

  1. Submit a Ticket to Steam Support
  2. Keep your account information secure

Submit a Ticket to Steam Support

Immediately Contact Steam Support about the lost account

Provide the following information:

  1. Steam account name for hijacked account
  2.  The original contact e-mail for the account
  3. Select “Account Questions” as the category and “Hijacked or Stolen Account” as the subcategory.
  4. Proof of purchase for the account as outlined below:
      • If  retail software is registered to the account, attach a digital photo or scan of the CD Key registered to the account. Write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink.   

         Examples:

        EA CD Key Scan

        Sierra CD Key Scan

         

      • If a game was purchased through Steam with a credit card, please provide the following:
        • The Card Type (Visa, MasterCard, Discover, American Express)
        • Full Name on the Card
        • The last four digits of the credit card number - Do not provide the full credit card number
      • If a game was purchased through Steam using a PayPal account, please provide:
        • The Billing Name on the PayPal Account
        • The full Billing Address on the PayPal Account
        • The PayPal PayerID
        • The Invoice ID and the Transaction ID

If any other type of payment was used, please explain this in the support ticket.

 

Important:

In the event that a hijacked Steam account is banned by the Valve Anti-Cheat System, Steam Support can not remove the ban.

 

 

Keep your account information secure

Complete the Account Security Recommendations guide to make sure that your computer and personal information are secure.

 

 

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Regaining access to your lost Steam Account and resetting your account credentials

Important:

The Steam password reset process can only be completed through the Steam application on a compatible Windows, Mac OSX, or Linux computer. If you do not currently have Steam installed, please see Installing Steam for more information.

Please follow this process to reset a lost Steam password:

  • Launch the Steam application on your computer.
  • From the Steam Login dialog, click the Retrieve a lost account... button.

 

 

If you do not know your Steam Account name:

  1. Select the I don't know my account name. option and click Next.
  2. Select an item of information, preferably the account's contact email address.
  3. Enter the contact email address on record with Steam to have Steam Support email your Steam Account name to this address.
  4. Repeat the initial step in this process and, upon receiving the email message containing your Account name, select the "I know my account name" option. Or, if you didn't receive this email message, Contact Steam Support.

 

 

If you know your Steam Account name:

  1. Select the I know my account name. option and click Next.
  2. Enter your account name in the Account name field and click Next.
  3. Check the contact email address for your Steam account for an email containing your Verification Code and Secret Question. If you didn't receive this email message, Contact Steam Support.
  4. Enter your verification code and the answer to your secret question in the Verification code and Secret answer fields respectively, then click Next.
  5. Steam will next require you to select a new password. Enter your new password twice to confirm the change, then click the Next button to reset your password.

Please observe the following process to update your password or secret question after logging in to your Steam account:

 

Changing your Steam account password and secret question

To change your Steam Account password or secret question if your email address has been verified with Steam:
  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's Steam menu.
  2. Click the Change password or secret question... button.
  3. Select either:
    • I want to change my password, or
    • I want to change my secret question.
    and click Next.
  4. Enter your Steam Account password and click Next.
  5. Check your email and retrieve the confirmation code sent to you by Steam Support. If you didn't receive this email message, Contact Steam Support.
  6. Return to Steam and enter this code, then
    • To change your password, enter your new password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    and click Next.
  7. View the confirmation page and make sure all of the details are correct.
To change your Steam Account password or secret question if your email address has not yet been verified with Steam:
  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's Steam menu.
  2. Click the Change password or secret question... button.
  3. Select either:
    • I want to change my password, or
    • I want to change my secret question.
    and click Next.
  4. Enter your old password to authorize the change, then:
    • To change your password, enter your new password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    and click Next.
  5. View the confirmation page and make sure all of the details are correct.
How can I tell whether my email address has been verified with Steam?

If your email address has been verified with Steam, it will be indicated as Verified in your Steam Account settings.

 

NOTE:

If you are still unable to access the account, please Contact Steam Support.

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Resetting an Account Password and Secret Question

Changing your password and secret question on Windows

  1. Please use your new assigned password to log in to your Steam account
  2. Once logged into Steam, click the Steam menu and select Settings.
  3. Under the Account tab click the Change password... button.
  4. Select either (you will need to complete this process twice to change these features):
    I want to change my password.
    or
    I want to change my secret question.
    Then click the Next > button.
  5. Enter your current password to authorize the change.
    • To change your password, enter your requested password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    Click the Next > button.
  6. You will receive a notice that your password or secret question has been accepted. Click Finish to complete the process and return to the Steam Settings menu.

Changing your password and secret question on Mac

  1. Please use your new assigned password to log in to your Steam account
  2. Once logged into Steam, click the Steam menu in the menu bar at the top of the screen and select Preferences.
  3. Under the Account tab click the Change password... button.
  4. Select either (you will need to complete this process twice to change these features):
    I want to change my password.
    or
    I want to change my secret question.
    Then click the Next > button.
  5. Enter your current password to authorize the change.
    • To change your password, enter your requested password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    Click the Next > button.
  6. You will receive a notice that your password or secret question has been accepted. Click Finish to complete the process and return to the Steam Settings menu.

 

Verify Your E-mail Address For the Account

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's File menu.
  2. Click the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

 

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Steam Account Use

Can I use multiple Steam accounts on one computer?

Yes, you can access different Steam accounts from one computer. However, you may only access one account at a time.

The accounts will share the core files for any games the accounts have in common, but each account will maintain its own custom content and configuration files.

 

Can I use my Steam account on other computers?

You may use your Steam account on any machine which can connect to the Steam network - Steam allows you to download and install any games registered to your account as soon as you log in.

 

Can multiple users play simultaneously on one Steam account?

Steam does not support multiple players using one Steam account simultaneously - games associated with a Steam account are licensed for the sole use of the account holder.

If multiple users attempt to log in and play simultaneously with one Steam account, the user who logged in first will eventually receive an "Invalid Steam UserID Ticket" error message and be forced to log back in to continue playing (if the first user logs back in, the second user will receive this error message).

 

Can I use my personal Steam Account in a CyberCafe?

Personal Steam Accounts may only be used in CyberCafes that are officially licensed by Valve - if the Cafe allows you to do so. The number of personal Steam Accounts used in an officially licensed Valve Cyber Cafe is limited to the number of active cybercafe subscriptions held in the Valve Cybercafe Program. A CyberCafe must be a member of the Valve Cyber Café Program in order to offer Steam games to its customers. We do not recommend using your personal Steam account in a CyberCafe.

Note: please make sure that you log out of your Steam account before leaving the Cafe.

 

Do I need a separate account to run a dedicated server?

If you are using a single Steam account for your Stand-Alone Dedicated Server and your game client, you will run into the "Invalid Steam UserID Ticket" error which is presented to multiple users attempting to play simultaneously - if you intend to use a computer as a dedicated server, you must create a separate Steam account to run the dedicated server software.

Note: Client Listen Servers use the Steam UserID ticket for the client on which they are run - the "Invalid Steam UserID Ticket" error will not be presented when you are running a Client Listen Server unless another user logs into your account and starts a game.

 

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Steam Guard

What is Steam Guard and how does it impact me?

Steam Guard is an additional level of security that can be applied to your Steam account. The first level of security on your account is your login credentials: your Steam account name and password. With Steam Guard, a second level of security is applied to your account, making it harder for your Steam account to fall into the wrong hands.

When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized device must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete.

Once you've verified your email address with Steam, Steam Guard becomes available for your use after restarting Steam twice. Once enabled, you will be required to access your email and provide the special access code from Steam Support when logging into Steam from any device which we don't recognize.

 

How do I enable Steam Guard and take advantage of this additional layer of account security?

Steam Guard is enabled by default on your Steam account if your email is verified and you have restarted Steam twice since verifying your email. If you have disabled Steam Guard, and wish to reactivate it, please follow the instructions below.

  1. Be sure your contact email address is verified with Steam.
    You must verify your contact email address with Steam. You can check whether your email address is already verified by visiting Steam Account Settings. A verified address will be marked as "Verified." To verify your email address, follow these instructions.
  2. Enable Steam Guard in Steam Settings. 
    While logged into the Steam client, you can enable Steam Guard by clicking on "Steam" in the top left hand corner of the client. Then  go to "Settings" and click "Manage Steam Guard Account Security" under the Account tab.

That's it! With Steam Guard enabled, you will be asked to enter the special access code sent to your email address each time you login to Steam from an unrecognized device.

 

Is there a limit to the number of machines that can be authorized at once?

No, there's no limit. Steam Guard is aimed to protect the value that is yours, not limit your access to your stuff. As always, you can access your Steam account and library from as many machines as you'd like.

 

How do I get a new access code?

Exit Steam and log back into your account. This will generate a new verification email.

Ensure that you enter the most recent code sent to you - older codes will not work.

 

What do I do if I do not receive a Steam Guard email when I am prompted for the access code?

Please check to make sure that you are accessing the email address that is registered to your Steam account.

If you do not receive the e-mail at all, check and make sure it is not being filtered as spam.

Please try adding "support@steampowered.com" and "noreply@steampowered.com" to your contacts or trusted senders list within your email client and request a new access code.

Even though Steam instantly sends an email, you may encounter a delay with some email providers depending on their server load and processing times. Please contact us if you have not received the verification email after 3 hours.

 

Why am I being asked to authenticate a new device every time I log in on the same device?

To resolve this issue please do the following:

On Windows

  1. Restart Steam
  2. If the issue persists, exit Steam, rename your ClientRegistry.blob, and restart Steam. The ClientRegistry.blob can be found in your Steam installation directory. C:\Program Files\Steam by default.
  3. If the issue still persists, you may have issues with your local Steam files. You may refresh these files without deleting your game files. Please follow this process to refresh your Steam files:
    • Exit Steam
    • Navigate to your Steam installation directory. (C:\Program Files\Steam\ by default.)
    • Delete everything in that directory EXCEPT the following:
      • steam.exe
      • steamapps directory (All of Steam's game files are kept here.)
    • Restart Steam to test the issue

On Mac

  1. Restart Steam
  2. If the issue persists, exit Steam, rename your ClientRegistry.blob, and restart Steam. The ClientRegistry.blob can be found in your Steam installation directory. ~/User/[username]/Library/Application Support/Steam by default.
  3. If the issue still persists, you may have issues with your local Steam files. You may refresh these files without deleting your game files. Please follow this process to refresh your Steam files:
    • Exit Steam
    • Navigate to your Steam installation directory: ~/User/[username]/Library/Application Support/Steam
    • Delete everything in that directory except your SteamApps and UserData
    • Restart Steam to test the issue

On Linux

  1. Restart Steam
  2. If the issue persists, exit Steam, rename your ClientRegistry.blob, and restart Steam. The ClientRegistry.blob can be found in your Steam installation directory. ~/.local/share/Steam by default.
  3. If the issue still persists, you may have issues with your local Steam files. You may refresh these files without deleting your game files. Please follow this process to refresh your Steam files:
    • Exit Steam
    • Navigate to your Steam installation directory: ~/.local/share/Steam
    • Delete everything in that directory EXCEPT for the following:
      • steam.sh
      • steamapps directory (All of Steam's game files are kept here.)
    • Restart Steam to test the issue

Web browser on PC or Mac

This issue may be attributable to your browser security settings. If your ‘Privacy’ settings are set too high, then your browser will be unable to store (web) cookie information. Check your browser settings to ensure that cookies are allowed.

Running programs that clear internet history, delete other unused files, block cookie creation or that clean up orphaned registry entries may have a setting to clear cookies as well. Disabling this feature will prevent this issue from occurring when logging into Steam via your web browser.

 

I need help! How do I contact Steam Support for assistance with account access once Steam Guard is enabled?

Visit Steam Support and create your support account or login to your existing one if you've requested help from our support team in the past. Submit a question with "[Steam Guard]" in its Subject, categorized as "Account Questions" and then "Steam Guard/Email Verification." If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket.

 

Will Steam Guard prohibit me from logging into Steam on my PlayStation 3? What about 3rd party sites that sign in through Steam?

No, Steam Guard will not get in the way of your ability to access your Steam account through Portal 2 on the PS3, nor through partner sites that enable sign in via your Steam account credentials.

 

Does Steam Guard take advantage of the Intel® Identity Protection Technology?

No, not at this time.

 

How do Steam accounts get stolen with Steam Guard enabled?

Steam Guard protects your Steam account by requiring access to your verified email account. Using a secure email account with multiple layers of security is the best way to ensure Steam Guard cannot be bypassed. Below are the common methods used to steal accounts with Steam Guard enabled:

  1. Hijacking Email: If your verified email account is stolen or compromised, a user can enter your account freely provided they know your account name. Knowing your Steam account password would not be required as this can be reset with access to your email account. Never use the same password for both your email and Steam account.
  2. Acquiring Steam Guard File: Steam will never ask you to provide any Steam Guard files. If you upload or give a user your Steam Guard .SSFN file, they can gain access to your account without accessing your email account. However, they must know your Steam account password and username to use this file.
  3. Malware: Hijackers can use malware to gain access to your computer and login to your account using your already authorized device. Since your Steam account could be open or you have your account credentials saved, the hijacker does not need to know anything about your account to gain access. Using a proper anti-virus software with real time protection and avoiding unsafe websites/files will prevent malware from entering your system.
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SteamID, Steam Account Names, Merging Accounts and Deleting Accounts

How can I find my SteamID?

SteamID refers to your Steam account's unique numeric identifier. The instructions below will help you find your SteamID - for assistance with the Steam Community, please see the Steam Community topic.

  1. Launch any Valve multiplayer game.
  2. Click Options.
  3. Select the Keyboard tab.
  4. Click the Advanced button.
  5. Check the box labeled Enable Developer Console.
  6. Click Apply and then click OK.
  7. Join or create a server.
  8. From the menu screen, press the tilde ~ key - typically in the upper left hand corner of the keyboard to load the Console.
  9. Type status into the console text field and press the Enter key.
  10. Your SteamID will be displayed next to your nickname in the console window.

SteamID example: STEAM_0:1:1234567

 

Can my SteamID and/or Steam Account Name be changed?

Your SteamID and Steam Account Name can not be changed, even by Steam Support staff members. Your Steam Community ID can be changed at any time in your Steam Community settings, under "Edit my SteamID page".

 

Merging Accounts

Steam accounts can not be merged together.

Per the Steam Subscriber Agreement, Steam game subscriptions / CD keys are nontransferable and cannot be reset / moved between Steam accounts.

 

Was my Steam account deleted?

Steam accounts are not automatically deleted. Additionally, accounts cannot be deleted by request.

There are no recurring fees associated with accessing your Steam account. However, certain titles may have recurring fees. If you are having trouble logging in to your account, please try resetting your password.

 

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Why do I have to enter a Steam Guard code every time I log in?

Cookies must be enabled in your browser for Steam Guard to work properly. Please ensure that there are no security settings in your browser that are blocking cookies.

Please follow the instructions below to turn off browser features that may be interfering with Steam Guard:

Internet Explorer

Chrome

Safari

Firefox


Note:

Running programs including security software that clear internet history, delete other unused files, or that clean up orphaned registry entries may have a setting to clear cookies as well. Disabling this feature will prevent this issue from occurring when logging into Steam via your web browser.

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Your account is currently in use at another machine

This error indicates that another computer has recently been logged in to this Steam account.  A Steam account can only be logged in from one computer at a time. Rapidly switching the account between multiple computers may result in a temporary lockout.

If you repeatedly see this message, please restart your computer and re-test the issue. Make sure to try launching Steam.exe directly from C:\Program Files\Steam\ (or your default Steam directory) to further test the issue.

If the issue persists, please Contact Steam Billing and Support

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