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Managing Your Account Features

A Steam account already exists with that contact email address


This message will only display if your email address is already associated with an existing Steam account.

Creating a new Steam account will not allow you to register games which have already been registered.

Once you have created a Steam account and registered your CD Key or purchased a game on Steam, that game is permanently tied to that particular account. You can not transfer the game to a different account once you have registered it.

If you are attempting to access games which you have already registered, please see the Resetting a Lost Password topic for instructions to reclaim your prior account.


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Authorizing a Steam Account on a New Computer

In order to authorize your account on a new computer, you will need to enter in a verification code that is sent to the email address registered to your Steam account.

If you are unable to access the email address on the account, please see the Changing the Contact Email for a Steam account FAQ.

If you no longer have access to your other computer or your email address, please contact Steam Support.

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Changing the Contact E-mail for a Steam Account

Changing your email address in Steam is a simple process:

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in the Steam menu. ('Preferences' for the Mac client).
  2. Press the Change contact email button.
  3. Enter your Steam Account password along with your new email and click Next.
  4. Check your new email and click the link sent to you by Steam Support. Do not close the Steam dialogue box while you retrieve the email. If you didn't receive this email message, please Contact Steam Support or try using a different email address.
  5. Return to Steam after you see the Success! page. The dialogue box in Steam should now confirm the email change. Please click Finish to complete the process.
  6. View your Settings in Steam and make sure the email is updated.  

If you see an error message anytime during this process please Contact Steam Support with the error or try again later.

How can I tell whether my email address has been verified with Steam?

If your email address has been verified with Steam, it will be indicated as Verified in your Steam Account settings next to your email address.

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E-Mail Verification

Why should I verify my email address?

Verifying your email address with Steam improves the security of your Steam Account. Once you've verified your email address with Steam, both your Steam Account password and access to your email account are required in order to make any changes to your Steam Account credentials, such as your password, secret question and answer, and contact email address. This helps further protect your Steam Account from being stolen by a potential phisher.


How do I verify my email address?

Verifying your email address with Steam is a simple process:


On Windows

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's File menu.
  2. Click on the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

On Mac

  1. Open Steam and click on Steam > Preferences
  2. Click on the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

I never received the verification email message from Steam Support. What should I do?

If you do not receive the email message from Steam Support and you are running a Spam filter, check and make sure the message has not been filtered as spam. 

Please try adding "" and "" to your contacts or trusted senders list within your email client and attempt to re-verify your email address.

If you are still unable to receive the verification email, you will need to contact Steam Support.


What do I do if I no longer have access to the contact email account on record with Steam?

If you no longer have access to the contact email address associated with your Steam Account, please contact Steam Support.


What can I expect to change once my email address has been verified?

Once you have successfully verified your email address, it will be indicated as Verified in your Steam Account settings.

A Steam Account associated with a verified email address will behave a bit differently each time you make any changes to your Steam Account credentials. Steam Support will send an automated email message containing a confirmation code to your contact email address each time you begin to change your Steam Account password, secret question and answer, or contact email address. This unique code must then be entered into Steam in order to complete the change to your account.

Your email address will also continue to be used to communicate with you regarding your transactions on the Steam Store, and to assist you in regaining access to your Steam Account, should you ever need help with that.

For more information on how to ensure the security of your Steam Account, please see the Account Security Recommendations guide.


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How do I change my Steam account password?

Open the Steam client and go to Settings (Preferences on a Mac):Steam Settings

Select "Change Password or Secret Question...": Change Password

Select "I want to change my password" and then "Next:"Step 1

Enter your current password:Current Password

(Don't remember your password? You can use the Help site to reset it)


An email from Steam Support will be sent to the email address associated with your Steam account. If you don't receive an email, make sure to check your spam folder.

Enter the 5 character code from the email and enter a new password. NOTE: It must not be a previous password and must meet the password strength requirements.

Step 1

When you've completed changing your password, you'll receive confirmation by email. Finish

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How do I create a Steam account?

Using the Steam client:

  1. Create a new Steam account by downloading and installing the Steam application (please follow the link below to download the application):

  2. Click the "Create a New Account..." button from the Steam login page and follow the prompts


Using the Steam website:

  1. Go to the following website:
  2. Click on Join Steam
  3. Fill out the form and click on Create My Account


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Limited User Accounts

Why can't I access certain Steam features?

We've chosen to limit access to these features as a means of protecting our users from those who abuse Steam for purposes such as spamming and phishing. Read more...

Malicious users often operate in the community on accounts which have not spent any money, reducing the individual risk of performing the actions they do. One of the best pieces of information we can compare between regular users and malicious users are their spending habits as typically the accounts being used have no investment in their longevity. Due to this being a common scenario we have decided to restrict certain community features until an account has met or exceeded $5.00 USD in Steam.

How do I gain access to these features?

You will need to spend at least $5.00 USD within the Steam store.

Some examples of purchases that grant access to these features are:

  • Adding the equivalent of $5 USD or more to your Steam Wallet
  • Purchasing game(s) that are equal to $5 USD or more from the Steam store
  • Adding a Steam Wallet card that is equal to $5 USD or more to your Steam account
  • Purchasing a Steam gift that is equal to $5 USD or more from the Steam store (Receiving a Steam gift from a friend doesn't count)

Each Steam purchase total will be tracked in USD. If your Steam store's currency isn't in USD, it will be tracked and converted to USD automatically using daily exchange rates.

What features are unavailable to me?

Limited users are prevented from accessing several features on Steam, including but not limited to:

  • Sending friend invites
  • Opening group chat
  • Voting on Greenlight, Steam Reviews and Workshop items
  • Participating in the Steam Market
  • Posting frequently in the Steam Discussions
  • Gaining Steam Profile Levels (Locked to level 0) and Trading Cards
  • Submitting content on the Steam Workshop
  • Posting in an item's Steam Workshop Discussions
  • Accessing the Steam Web API
  • Using browser and mobile chat
  • Adding public artwork and screenshots
What will not grant me access to the above features?

The below actions will not remove limited user restrictions:

  • Activating a retail game on Steam
  • Playing free demos
  • Adding a non-Steam game as a shortcut
  • Adding/playing promotional trials like Free Weekends
  • Free to Play games (Examples: Alien Swarm, free versions of Portal and Team Fortress 2)
  • Activating promotional CD Keys from hardware or graphic card manufacturers
I received my game(s) as a gift, will I gain access to all features?

No, games that have been received as a gift or via Steam Trading are not eligible.

What if a purchase is refunded to my bank or my purchase is disputed/chargeback?

If a purchase amount is returned to your bank, the amount will be subtracted from your account's total purchase value. If the refund or dispute amount brings your account's total purchase value below $5 USD, then your account will lose access to these features.

For example, if you purchase a game for $5 USD, your account will gain access to these Community features. If you open a dispute with your bank, these funds will be returned to the bank and you will lose access to these features because Steam never received the funds.

What if a purchase is refunded to my Steam Wallet?

Refunds credited to your Steam Wallet, such as pre-order refunds, do not modify access to these Steam Community features.

What if my Steam store currency isn't in USD?

If the Steam store isn't in USD, we will track the purchase amount in USD by converting each purchase total made on Steam using daily exchange rates. Once you have made the equivalent of $5.00 USD or more in total Steam purchases, you will gain access to the restricted Steam features.

How do I add friends as a limited user?

As a limited user your account is restricted from adding friends. However, you can still accept friend invites from other non-limited users. For example, if a friend is already on Steam and has spent $5 USD or more from the Steam store, they will be able to add you as a friend from your Steam Community profile. You may then accept their friend invite from your Steam account.

What if my purchase is pending or processing? When will I become unlimited?

A purchase amount only counts towards this limit if it was processed successfully. If a purchase is pending/processing or our system is waiting to confirm payment with your bank it will not count towards this limit.

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Steam Account Use

Can I use multiple Steam accounts on one computer?

Yes, you can access different Steam accounts from one computer. However, you may only access one account at a time.

The accounts will share the core files for any games the accounts have in common, but each account will maintain its own custom content and configuration files.


Can I use my Steam account on other computers?

You may use your Steam account on any machine which can connect to the Steam network - Steam allows you to download and install any games registered to your account as soon as you log in.


Can multiple users play simultaneously on one Steam account?

Steam does not support multiple players using one Steam account simultaneously - games associated with a Steam account are licensed for the sole use of the account holder.

If multiple users attempt to log in and play simultaneously with one Steam account, the user who logged in first will eventually receive an "Invalid Steam UserID Ticket" error message and be forced to log back in to continue playing (if the first user logs back in, the second user will receive this error message).


Can I use my personal Steam Account in a CyberCafe?

Personal Steam Accounts may only be used in CyberCafes that are officially licensed by Valve - if the Cafe allows you to do so. The number of personal Steam Accounts used in an officially licensed Valve Cyber Cafe is limited to the number of active cybercafe subscriptions held in the Valve Cybercafe Program. A CyberCafe must be a member of the Valve Cyber Café Program in order to offer Steam games to its customers. We do not recommend using your personal Steam account in a CyberCafe.

Note: please make sure that you log out of your Steam account before leaving the Cafe.


Do I need a separate account to run a dedicated server?

If you are using a single Steam account for your Stand-Alone Dedicated Server and your game client, you will run into the "Invalid Steam UserID Ticket" error which is presented to multiple users attempting to play simultaneously - if you intend to use a computer as a dedicated server, you must create a separate Steam account to run the dedicated server software.

Note: Client Listen Servers use the Steam UserID ticket for the client on which they are run - the "Invalid Steam UserID Ticket" error will not be presented when you are running a Client Listen Server unless another user logs into your account and starts a game.


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Steam Guard Mobile Authenticator

What is the Steam Guard Mobile Authenticator?

The Steam Guard Mobile Authenticator is a feature of the Steam Mobile App that provides an additional level of security to your Steam account. The authenticator generates a code that you need to enter every time that you log on to your Steam account. The code changes every 30 seconds, can be used only once, and is unguessable.

This system (commonly called two-factor authentication) is stronger than just your username and a password.

Valve also strongly recommends that you add a phone number to your account, which makes recovering your account quite a bit easier, should you lose access.

Your phone does not need to be connected to the Internet for the authenticator to work (however, your phone does need to know the correct time).

Why should I add a phone number to my Steam account?

Adding a phone to your account gives you more options to recover your account in case you forget your password, or if your account is stolen. You can use SMS messaging to reset your password, or reset the Steam Guard Authenticator.

How do I add a phone number to my Steam account?

To add a phone number to your account or manage a previously added phone number:

  • Log in to Steam (using the application or a web browser) and click on your account name located in the top right corner.
  • Select 'Account Details' from the dropdown menu.
  • Under 'Contact Info', select 'Add a phone number'. If a phone number has already been added to the account, you will see 'Manage your phone number' instead.
  • Enter your phone number and select 'Next'. We will send an SMS message containing your confirmation code - Enter this code to verify that we have the correct information.
  • You're done!

You will now be able to reset your password or Steam Guard Authenticator via SMS.

Please note that only one phone number can be associated with a Steam account at a time.

How do I setup a Steam Guard Mobile Authenticator?

View the setup walkthrough here

How do I log in using the authenticator?

If your account has the authenticator enabled, you will be asked to enter your current code after you've entered your user name and password.

  • Open the Steam Mobile App. If you are logged in on your phone, go to the Steam Guard menu (the top-most menu selection) to see the current code. (If you aren't logged in to Steam on your phone, your current code is displayed on the login page).
  • Enter the current code when you are asked to. Don't worry if the code on your phone turns red and changes, you still have a little bit of time left to enter the old code.

You can't use a code more than once, and you can't use old codes. So if you just used a code, you should wait for the code to change before using another.

Treat authenticator codes just like you would treat a password; never share them with anyone, and don't type them in to a web site that isn't run by Valve. Steam Support will never ask for any of your codes.

Where is my mobile authenticator code?

The Mobile Steam App provides the current authenticator code for your account.

  • Open the Steam Mobile App
  • If you're not logged in, you will see your current code on the login page.
  • If you're logged in, go to the Steam Guard menu, where your current code will be shown.

I don't have a phone. Can I still use the mobile authenticator?

Not at this time. Support for standalone authenticators is being considered, but is not available today.

What is the best way to use two factor authentication?

First, you need to realize that just because you've enabled better protection for your account, this does not give you super powers.

  • Never share your password or mobile authenticator code with anyone.
  • Don't type your username, password, or authenticator code into a web site that is not run by Valve. Check links carefully. Bad guys often try clever mis-spellings to make links look like they come from Valve. If you're in doubt, don't click on them.
  • Never tell anyone your password or your authenticator code. Steam Support will never ask for these (nor will any Valve employees).
  • Never download and run any program suggested by someone in an email or chat; these are almost certainly scams or malware.
  • Never download and run any program that claims to "clean up" or "optimize" or otherwise "fix" Steam (the program could be malware intended to steal your account).

It's a good idea to print out a set of backup codes that you can use in an emergency.

How do I disable Steam Guard Mobile Authenticator?

You can remove two factor authentication from your account by opening the Steam Mobile App, navigating to the Steam Guard menu item, and choosing a different method of Steam Guard protection, such as "Get Steam Guard codes by email".

What devices does the Steam Guard Mobile Authenticator work on?

The Steam Guard Mobile Authenticator works on Apple iOS devices running iOS 6.1 or later, and on Android devices running 2.2 (Froyo) or later.


Help, I lost (or sold) my phone and can't log in! What do I do?


If you're having trouble logging in with the Steam mobile authenticator, please use our help site ( to recover your account.


If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.

If you no longer have access to your email, or your phone, or you don't remember your recovery code, go to the Steam Support page and create a support ticket. Submit a question with "[Steam Guard]" in its Subject, categorized as "Account Questions" and then "Steam Guard/Email Verification." If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket.

My authenticator codes aren't working!

If you are unable to log in using the authenticator codes:

  • Check the time on your phone and make sure it is accurate. The authenticator codes are generated using the phone's time, and if the time is off, the codes will be incorrect.
  • If you have more than one account with an authenticator, make sure you are entering codes for the correct account.

You can remove the authenticator from the account; see the section below on authenticator recovery.

I'm getting a new phone soon. What do I need to do?

If you have two factor authentication enabled on your old phone, you should:

  • Disable the authenticator (go to the Steam Guard menu and choose a different Steam Guard method)
  • Log out of your account (go to the Log Out menu on iOS, or go to Settings / Log Out on the Android app).

Before you sell or give your phone away, we recommend doing a factory reset on it and removing personal information.

How do I remove the phone number from my account?

Log into the store in a browser, then:

  • Go to your Account details (viewable under your account name, near the top of the web page).
  • Click on Manage your phone.
  • Click on Remove phone.
  • You can remove the phone by typing in the current code from your Authenticator, or by sending your phone an SMS code. Choose one of these options and follow the instructions.

Is there a way to get backup codes in case I lose my phone?

Yes, you can generate backup codes to use in an emergency. It's easy:

  • Log in to the Steam store
  • Go to the account drop-down at the top right of the page and select Account Details
  • Select the Manage Steam Guard item on the right.
  • Select the option to Get Backup Steam Guard Codes.
  • You'll have to enter one of your current authenticator codes (or a backup code that you got earlier).
  • You'll see a page with a number of codes that you can use instead of the one generated by your phone. Steam will also send email to your account every time new codes are generated, and every time one of these codes is used.

It's a good idea to print these codes instead of saving them on your computer. Don't take a screen shot of them.

Can I transfer my authenticator to my new phone?

No. There is no way to transfer the setting to a new phone.

However, you can remove the authenticator from your current phone, and re-enable it on your new phone. Remember to log out from your account on your old phone!

If you do not have the old phone, but the phone number is the same, then you can remotely remove the authenticator with an SMS, email address, or recovery code at

I'm not receiving SMS messages!

If you are unable to receive SMS messages from Steam, check with your wireless provider that your wireless account is allowed to receive them. Steam will also stop sending SMS messages if too many have been sent to you, so waiting a few minutes to an hour may allow messages to come through again.

Why isn't my phone number working?

First, make sure you are entering your phone in international format (with '+' and your country code first).

Make sure that your country code is correct (Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number).

Valve does not allow certain phone numbers, such as toll-free numbers and VoIP numbers. If your phone number is being rejected and you think that the rejection is in error, please contact Support.

General Questions

Can I use multiple phones to authenticate my Steam account?

No, only one authenticator can be active on an account at any one time.

Can I share my phone number between multiple accounts?

No. Steam does not allow more than one account per phone number. You also cannot have multiple accounts with the same phone number.

Do the SMS messages you send cost me anything?

Standard messaging charges may apply; check your wireless phone plan to confirm.

Why am I not prompted for a code when I save my login credentials in Steam?

To make logging into your account faster, we do not require a code if you have saved your Steam client credentials. You may choose not to save your credentials and require a code on every login. You can change this in Steam's client settings under the account tab anytime by checking the box at the bottom that says, 'Don't save account credentials on this computer'.

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SteamID, Steam Account Names, Merging Accounts and Deleting Accounts

How can I find my SteamID?

SteamID refers to your Steam account's unique numeric identifier. The instructions below will help you find your SteamID - for assistance with the Steam Community, please see the Steam Community topic.

  1. Launch any Valve multiplayer game.
  2. Click Options.
  3. Select the Keyboard tab.
  4. Click the Advanced button.
  5. Check the box labeled Enable Developer Console.
  6. Click Apply and then click OK.
  7. Join or create a server.
  8. From the menu screen, press the tilde ~ key - typically in the upper left hand corner of the keyboard to load the Console.
  9. Type status into the console text field and press the Enter key.
  10. Your SteamID will be displayed next to your nickname in the console window.

SteamID example: STEAM_0:1:1234567


Can my SteamID and/or Steam Account Name be changed?

Your SteamID and Steam Account Name can not be changed, even by Steam Support staff members. Your Steam Community ID can be changed at any time in your Steam Community settings, under "Edit my SteamID page".


Merging Accounts

Steam accounts can not be merged together.

Per the Steam Subscriber Agreement, Steam game subscriptions / CD keys are nontransferable and cannot be reset / moved between Steam accounts.


Was my Steam account deleted?

Steam accounts are not automatically deleted. Additionally, accounts cannot be deleted by request.

There are no recurring fees associated with accessing your Steam account. However, certain titles may have recurring fees. If you are having trouble logging in to your account, please try resetting your password.


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Why do I have to enter a Steam Guard code every time I log in?

Cookies must be enabled in your browser for Steam Guard to work properly. Please ensure that there are no security settings in your browser that are blocking cookies.

Please follow the instructions below to turn off browser features that may be interfering with Steam Guard:

Internet Explorer





Running programs including security software that clear internet history, delete other unused files, or that clean up orphaned registry entries may have a setting to clear cookies as well. Disabling this feature will prevent this issue from occurring when logging into Steam via your web browser.

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