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Installation Issues

Convert a FAT32 drive to NTFS

 

Warning Mac Users

If you are attempting to run Steam and Steam games on a Mac computer with a Windows emulator, DO NOT use this process as your OS may no longer recognize your hard drive. Please consult Apple Support for instructions on safely converting your hard drive.

 

Important

Before starting this process, make sure to backup all files from the FAT32 drive to another drive. The conversion should not delete your files but a backup is highly recommended.

 

  • First, check to see if the hard drive you have installed Steam to is FAT32:
    • Open My Computer
    • Right click on the drive that holds your Steam installation
    • Click on Properties
    • Under the General tab, you will see either NTFS or FAT32 next to File system.  If your drive is FAT32, please proceed on with the instructions 

       
  • Open the command prompt (On your desktop, click Start, select Run and type "cmd").
  • On the command line, type:

    convert <drive letter>: /fs:ntfs

    For example: if the drive to convert is D:, type in convert d: /fs:ntfs
  • It will ask for the Volume Name of the drive. Open My Computer, right click the drive to be converted and click Properties.  The name will be in the top text box.
  • If the drive is in use, it will ask to force the conversion. Select No.
  • It will ask to convert next time you restart your computer. Select  Yes.
  • Restart your computer. Windows will convert the drive upon startup.
  • Log back into Steam and begin installing your game. 

 

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Finding the Application ID for a Steam Game

Important:

The complete list of games currently available for Cyber Cafés can be found in the Café Product List.

 

Retrieve the Application ID for a Steam Game

This process can also be used for Demos, Media, and other products on Steam:

  1. Login to the Steam account
  2. Go to your Library
  3. Right click the installed game and choose "Create desktop shortcut"
  4. Go to your Desktop and locate the new shortcut
  5. Right-click on the shortcut and select Properties
  6. Look at the target path for the number following steam://rungameid/. This number is the Application ID for the game.
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Installing Call of Duty: Modern Warfare 2 from disc

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. Note: You may only register your CD Key to one account.
  • Put Disk 1 in your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • You will be presented with the following menu: 



    Select Install.
  • You will be presented with the following dialog box: 



    Locate the CD Key that came with your purchase (usually from the back of the manual) and enter it here.

    Note: Steam CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

     
  • Click Next >
  • You will see the following dialog box:



    Wait...
     
  • You will then see the following dialog box:



    You may wish to click Print Receipt for your records, then click Next>.
     
  • You will be presented with the following dialog box:



    Take note of the install size, as this may take some time to complete. Then, click Next>

  • After a few moments, you will be presented with the following dialog box:


     
  • When the Disk 1 progress bar is complete, you will be prompted with:



    Insert Disk 2 and click OK.
     
  • You will be presented with the following dialog box:



    Wait...
     
  • You will be presented with the following dialog box:



     
  • You may choose Run game now and click Finish to bring up the final window before launch:


     
  • Your games will download an update as part of the authentication process. When the games read Ready to play they are ready to play.

    If the game is missing from your games list, please ensure that you have activated the key from the back cover of the game manual.

     
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Installing Dawn of War II from the disc

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. Note: You may only register your CD Key to one account.
  • Put the Disk into your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • You will be presented with the following menu:

    Language Selection Menu

    Select your preferred language.

  • You will be presented with the following menu:

    Installation Menu

    Select Install.

  • You will see the following dialog:

    Installation Menu 2

    Select OK.

  • If you see the error "The Installation of the game failed to complete. Please try again." after selecting OK, please try this process:
    • Make sure the Install disc is still in your DVD tray. Note the name of this drive (default is the D: Drive)
    • Exit from Steam completely (make sure it is not running in the lower right System Tray).
    • Right click your Steam desktop shortcut and select "Properties".
    • In the Target line, add "-install d: (or the letter of your DVD drive)" to the end of Steam.exe. A default installation will look like this: C:\Program Files\Steam\Steam.exe -install d:
    • Launch Steam from this shortcut.  It should continue the installation process.

     

  • You will be presented with the following dialog box:

    Product Activation Wizard

    Locate the CD Key that came with your purchase and enter it here.

    Note: Valve CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

  • Click Next>
  • You will see the following dialog box:

    Activation

    Wait...

  • You will be presented with the following dialog box:

     Select Next>

  • You will be presented with the following dialog box:

    Select any options you wish and click Next>.

  • You will be presented with the following dialog box:

    Wait... Note: "Installing from disk..."

  • Once completed, you will be presented with the following dialog box:

    Click Finish.

  • Your game will download an update as part of the authentication process. When the game reads Ready to play it is ready to play.

 

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Installing Empire: Total War from Disc

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. Note: You may only register your CD Key to one account.
  • Put Disk 1 in your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • Select your desired languge from the window that appears
  • You will be presented with the following menu: 



    Select Install Empire: Total War.
  • You will be presented with the following dialog box: 



    Locate the CD Key that came with your purchase and enter it here.

    There may be more than one CD Key included with your game, depending on the version you have purchased.

    Additional keys may unlock extra bonus features.

    The Key for activating the game will be located on the back of the included player manual.

    Note: Steam CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

     
  • Click Next >
  • You will see the following dialog box:



    Wait...
     
  • You will then see the following dialog box:



    You may wish to click Print Receipt for your records, then click Next>.
     
  • You will be presented with the following dialog box:



    Take note of the install size, as this may take some time to complete. Then, click Next>

  • You will be presented with the following dialog box:



    Wait....
     
  • You will be presented with the following dialog box:


     
  • When the Disk 1 progress bar is complete, you will be prompted with:



    Insert Disk 2 and click OK.
     
  • You will be presented with the following dialog box:



    Wait...
     
  • You will be presented with the following dialog box:



    You may choose Run game now if you wish.

    Click Finish.
     
  • Your games will download an update as part of the authentication process. When the games read Ready to play they are ready to play.

    If the game is missing from your games list, please ensure that you have activated the key from the back cover of the game manual. Other keys are intended to activate extra content only (Additional units, etc.)

    Similarly, if you are getting a "Steam Servers are too busy" message after attempting to install this game, please check your packaging to ensure that you that you have activated all included CD Keys. If you activate a key for extra content (additional units, etc) without activating the key for the main game, you may receive this error. 
     


 

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Installing F.E.A.R. 2: Project Origin from disc

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. Note: You may only register your CD Key to one account.
  • Put Disk 1 in your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • You will be presented with the following menu:

    FEAR2 Installation Menu

    Select Install.

    Note:If you have previously registered your copy of F.E.A.R. 2 to your computer, you will use the option Reinstall.

  • You will be asked for the product code from this purchase.

    Locate the CD Key that came with your purchase and enter it here.

    Note: Steam CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

  • Click Next>
  • The game will be activated momentarily.

  • You will then see an "Activation Successful" message box.  If desired, you may click Print Receipt then click Next>
     
  • You will be presented with the following dialog box:

    Select any options you wish and click Next>

     

  • You will be presented with the following dialog box:

    Wait... Note: "Installing from disk..."

  • You will then be prompted to "Insert Disk 2:"

  • You will then see the following dialog box:

    Wait some more...

  • You will be presented with the following dialog box:

    Click Finish.

  • Your game will download an update as part of the authentication process. When the game reads Ready to Play, it is ready to play.

 

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Installing from Disc instead of Steam

Mac Users:

If you are using a Mac, you will not be able to install from the disc. Please double-click on the game in your Library list to begin downloading and installing the software.

Using Steam launch options to install retail games from disc

  1. Log in to Steam and click on Library.
  2. Right-click on the game, select Delete local content, and confirm.
  3. Insert the first disc into your computer.
  4. Close Steam (Steam > Exit).
  5. Press Windows Key + R to open Run
  6. In the Run window type:

    "C:\Program Files\Steam\Steam.exe" -install E:

    Replace E: with the CD/DVD drive you are installing from if is not correct.
    Replace C:\Program Files\Steam if your Steam installation is not in the default location.
  7. Press OK.  Steam will launch and ask you to sign in if you do not have your password saved.  Your installation should continue from the disc. 

 

Note:

This process is only intended for retail store bought copies of Steam games (ie. Left 4 Dead, Modern Warfare 2). It will not work for backup discs of any Steam games

 

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Installing the Left 4 Dead series from Disc

Mac Users:

If you are using a Mac, you will not be able to install from the disc. Please double-click on the game in your Library list to begin downloading and installing the software.

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. 
    Note: You may only register your CD Key to one account.
  • Put the disk in your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • Select your Setup Language.  The following screenshots will be from the English language installation.
  • You will be presented with the following menu:

    Select Install.

    Note:If you have previously registered your copy of Left 4 Dead to your computer, you will use the option Reinstall.

  • You will be presented with the following dialog box:

    Locate the CD Key that came with your purchase and enter it here.

    Note: Valve CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

  • Click Next >
  • You will see the following dialog box:

    Activation

    Wait...

  • You will then see the following dialog box:

    If desired, you may Print Receipt then click Next >.

  • You will be presented with the following dialog box:



    Select Next >.
     
  • You will be presented with the following dialog box:

    Select any options you wish and click Next >.

  • You will be presented with the following dialog box:

    Wait...

  • You will be presented with the following dialog box:

    Wait... Note: "Installing from disk..."

  • You will be presented with the following dialog box:

    Click Finish.

  • Your games will download an update as part of the authentication process. When Left 4 Dead reads Ready to play the game is ready to play.

 

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Installing the Orange Box from Disc

Mac Users:

If you are using a Mac, you will not be able to install from the disc. Please double-click on the game in your Library list to begin downloading and installing the software.

First, make sure Steam is installed. Click here to: download and install the latest version of Steam.

Once Steam has been installed, please continue by following these directions:

  • Login to the account you wish to use to access your games. Note: You may only register your CD Key to one account.
  • Put Disk 1 in your DVD drive.
    • If the installer does not automatically start, right-click on the drive and go to Explore.
    • Double-click the Setup.exe.
  • You will be presented with the following menu:

    Orange Box Installation Menu

    Select Install.

    Note:If you have previously registered your copy of The Orange Box to your computer, you will use the option Reinstall.

  • You will be presented with the following dialog box:

    Product Activation Wizard

    Locate the CD Key that came with your purchase and enter it here.

    Note: Valve CD Keys do not include the number 1, number 0, or the letter O. If you see what looks like a one, use the letter i. If you see what appears to be a zero or the letter O, use the letter Q.

  • Click Next>
  • You will see the following dialog box:

    Activation

    Wait...

  • You will then see the following dialog box:

    If desired, you may Print Receipt then click Next>.

  • You will be presented with the following dialog box:


    Uncheck any games you wish to not install and click Next>.
  • You will be presented with the following dialog box:

    Select any options you wish and click Next>.

  • You will be presented with the following dialog box:

    Wait...

  • You will be presented with the following dialog box:

    Wait... Note: "Installing from disk..."

  • When prompted with:

    Insert Disk 2.

  • You will be presented with the following dialog box:

    Wait some more...

  • You will be presented with the following dialog box:

    Click Finish.

  • Your games will download an update as part of the authentication process. When the games read Ready to play they are ready to play.

 

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Is Steam required for Half-Life and other Gold Source games?

The installation from the game disc for all Valve games prior to Half-Life 2 will no longer work. These games need to be downloaded and installed through Steam.

Please follow the Activating a Product on Steam guide for instructions on how to register your game on Steam and download the game content.

Do not discard your game discs, the game's packaging or your CD Key as this information may be necessary for proof of purchase at a later date. Store your CD Key in a safe place.

 

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Unable to install Half-Life 2 Game Of The Year Edition (India Only)

There is a fix available that can be requested by contacting our distributor in India. Please use the following email address to request the fix: activ_support@wwcdrom.com

You will receive the fix as well as installation instructions to apply the patch.

 

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Viewing Downloadable Content (DLC) for Third Party games

Viewing Downloadable Content for Third Party games

Certain games on Steam have additional DLC that can be purchased and installed.  To view the additional content that is registered to your Steam account, please do the following:

  • Log in to Steam
  • Navigate to the Library tab
  • Right-click on the game that has DLC.
  • Select "View downloadable content".

 

Note:

Purchased DLC will not be listed under the Library tab.

 

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