Main Menu

The Steam Community

Error adding friend. Please try again.

Note:

If you do not have the user that you are trying to invite blocked from contacting you via Steam, this means that the user that you are trying to invite has blocked you from contacting them.

If a Steam user has blocked you from contacting them, Steam Support cannot assist you in bypassing that block. Requests to do so will be denied, and tickets regarding such matters will be closed.

If you are speaking to this individual outside of Steam, ensure that they do not have your account blocked from contacting/inviting them.

 

Why does this error appear?

This error appears if you have the friend that you are trying to add blocked from contacting you via the Steam Community, or they have blocked you from contacting them.

Another potential cause of this error message is a full friends list.

Important:

Incoming friend invites count against your friends total until you accept or ignore them. Ensure that the combined total of your current number of friends added to your pending friend invites does not exceed your friends cap.

 

Unblocking a user

You can unblock a user with one of the following methods:

 

Unblocking via friends list

  • In the Steam application, click on VIEW FRIENDS LIST in the lower-right corner.
  • The blocked user will be listed at the bottom of your friends list in orange.
  • Right-click on the user and select "unblock."

 

Unblocking via your profile:

  • From your Steam profile page, select "Friends," and then navigat to the "Blocked Users" tab.
  • Check the user(s) that you would like to unblock and select "Unblock"

 

Important:

Ensure that this user has removed any restrictions on your account as well. You will continue to encounter this error message as long as one of the accounts still has the other account blocked.

View Full Article

Profile Privacy

There are three states of profile privacy: Public, Friends Only, and Private.

To change your profile setting, you can:

  1. Log into your Steam Community Profile
  2. Click the Edit my Profile link under Actions
  3. Click the Settings tab
  4. Choose your privacy state
  5. Click the Save button
View Full Article

Reporting abusive behavior within the Steam Community

Reporting Abusive Behavior

 

Warning:

Please report abusive behavior within the Steam Community using the following method rather than submitting a Steam Support ticket. All abuse reports are reviewed by the Steam team, and appropriate action will be taken on the involved individual's Steam account.

 

To report a player:

  1. Navigate to the user's Steam Community profile
  2. Click on the large "More" button in the upper-right corner of the page
  3. Select "Report Violation"
  4. Select a catebory of abuse and enter a brief description of the abuse

 

To report a group:

  1. Navigate to the group's main Steam Community page
  2. Click on the "Report Violation" button in the right sidebar
  3. Select a catebory of abuse and enter a brief description of the abuse

 

View Full Article

Rules and Guidelines for Steam Community Discussions

General Rules

Do not do any of the following:

  • Flame or insult other members
  • Bypass any filters
  • Abuse or encourage abuse of the Reputation, or Post Reporting Systems
  • Post personally identifiable information (i.e. name, address, email, phone number, etc.)
  • Bump threads
  • Derail a thread's topic
  • Post links to phishing sites
  • Post spam (i.e. +1, 10char, rickrolls) or Re-post Closed, Modified, Deleted Content
  • Repetitively post in the incorrect forum (example: trade requests belong in trading forum)
  • Openly argue with a moderator

Off-Limit Topics/Replies

Do not post any topics/replies containing the following:

  • Porn, inappropriate or offensive content, warez or leaked content or anything else not safe for work
  • Any discussion of piracy will result in a permanent ban from the Steam Community including, but not limited to:
    • Cracks
    • Key generators
    • Console emulators
  • Cheating, hacking, game exploits
  • Threats of violence or harassment, even as a joke
  • Posted copyright material such as magazine scans
  • Soliciting, begging, auctioning, raffling, selling, advertising, referrals
  • Racism, discrimination
  • Drugs and alcohol
  • Religious, political, and other “prone to huge arguments” threads

No Backseat Moderating

Let the moderators do the moderating. Backseat moderating is when people who are not moderators try to enforce the forum rules. If you see a person breaking the rules, take advantage of the Report () button or simply ignore the offensive post(s) or thread. 

Report Posts to Moderators

Should you observe a fellow Community member breaking these rules please report the post by clicking the Report () button located on every post.

Repeated Offenders

Repeated offenders of the above rules and guidelines will be banned from the Steam Community. Any moderator has the ability to ban a user for violating the rules at their discretion.

View Full Article

Rules and Guidelines for Steam Guides

General Rules

Do not do any of the following:

  • Flame or insult other members
  • Bypass any filters
  • Abuse or encourage abuse of the Reporting Systems
  • Post personally identifiable information (i.e. name, address, phone number, etc.)
  • Post links to phishing sites
  • Openly argue with a moderator

 

Off-Limit Topics/Replies

Do not post any content that contain the following:

  • Porn, inappropriate or offensive content, warez or leaked content or anythign else not safe for work
  • Any discussion of piracy will result in a permanent ban from the Steam Community
  • Cheating, hacking, game exploits
  • Threats of violence or harassment, even as a joke
  • Posted copyright material such as magazine scans
  • Soliciting, begging, auctioning, selling, advertising, referrals, racism, discrimination
  • Drugs, alcohol

 

No Backseat Moderating

Let the moderators do the moderating. Backseat moderating is when people who are not moderators try to enforce the rules. If you see a person breaking the rules, take advantage of the Report () button or simply ignore the offensive content. 

 

Report Guides to Moderators

Should you observe a fellow Community member breaking these rules please report the guide by clicking the Report () button located on every guide.

 

Repeated Offenders

Repeated offenders of the above rules and guidelines will be banned from the Steam Community. Any moderator has the ability to ban a user for violating the rules at their discretion.

More information on guides can be found at: http://www.steamcommunity.com/guides

 

 

View Full Article

Steam Community Avatars

Trouble uploading avatars

If there is extremely high traffic on the Steam Network or if the network is temporarily off-line, you may not be able to upload or change your Steam Avatar immediately.  Please wait a while before trying again.

 

Avatar Size Restrictions

  • The maximum file size is 200k.
  • The original image may be any resolution as long as the file size is under 200k.  Steam Community will automatically resize the image to a square 184, 64, and 32 pixels.

If your file size is too large, you will receive the following error:

Missing image from upload. Try again!

 

 

What images can I upload as my avatar?

You may upload any image as long as it is not offensive, vulgar, or specifically prohibited in the Steam Online Conduct rules.  Your avatar may be removed and you may be banned from the Steam Community if your avatar is inappropriate.

 

View Full Article

Steam Community Groups

Important:

Steam Support will not delete, rename, transfer ownership, or otherwise modify a group.

Any such requests to Support will be denied.

How do I create a Steam Community Group?

  1. Login to your Steam Community Profile
  2. Select GROUPS at the top of the page and click Create a new group 
 My Conrol Panel tabs

How do I delete my group?

Groups are not able to be manually deleted. However, empty groups will be automatically deleted by the system. If you wish to delete a group, everyone must leave the group and it will be removed shortly afterward.

 

How do I change the name of my group?

The name of a group is not able to be changed. You will need to create a new group if you desire a different name.

 

How do I merge or combine groups?

Groups cannot be merged or combined.

 

How do I transfer ownership of my group?

The ownership of a group is not able to be manually transfered. However, the oldest Officer (by join date) will be promoted to owner if the current owner leaves the group.

 

How do I make someone an officer of my group?

  1. Login to your Steam Community Profile.
  2. Select GROUPS and click the Visit admin page link next to the group you wish to edit.
  3. Select the Manage Members tab and click the star next to the user you wish to promote to an officer.
    Click the 'star' on a member to promote/demote them
 

How do I change my group privacy settings (Public / Invite Only)?

  1. Login to your Steam Community Profile.
  2. Select GROUPS and click the Visit admin page link next to the group you wish to edit.
  3. Select the Settings tab and click the circle next to the Group Status option that you would like for your group.
  4. Click Save
 

How do I remove someone from my group?

  1. Login to your Steam Community Profile.
  2. Select GROUPS and click the Visit admin page link next to the group you wish to edit.
    Visit admin page
  3. Select the Manage Members tab and click the X next to the user you wish to remove from your group.
    Click the 'X' icon on a member to permanently remove them from the group

Note:

Members can only be removed from Private groups.

 

How do I make my Left 4 Dead server a group server?

There is a new cvar sv_steamgroup, which takes the Steam group number (visible on the group's administrative page). The server will still be part of matchmaking, but users that are in that group will be able to browse directly to it from the main menu. Also, if this value is set, there will be a button near the message of the day which allows users to go directly to that group's page. This allows users to join that group if they like, and then be able to browse back to it in the future.

 

View Full Article

Steam Community Overlay does not Activate

Enabling the In-game Overlay

Make sure you have the Steam Community in-game overlay enabled in Steam's settings. To check, go to:

  • Steam > Settings > In-game tab.
  • Check the box next to Enable Steam Community In-Game.

Additionally, each Steam game has the option to remove the In-Game Overlay. Please check your individual games as outlined:

  • Right click the game in your Library
  • Select Properties
  • On the General tab, check the box next to Enable Steam Community In-Game

The default shortcut to open the Steam Community while in game is Shift + Tab. You can change the shortcut in by clicking Steam > Settings > In-Game.

 

Applications that May Interfere with the In-Game Overlay

Certain background applications, usually firewalls and certain Anti-Virus applications, have been known to cause issues with the Steam Overlay. In most cases, disabling these programs before launching Steam will allow the overlay to work properly.

If you are running other background programs while using Steam and you are experiencing this problem, we recommend following our guide on disabling background applications to troubleshoot the issue.

Known Incompatible Applications

  • ATI Tray Tools
  • EVGA Precision
  • Kaspersky AV or Internet Security
    • Kaspersky 7.0 users must enable the Compatibility Mode for Programs Using Self-Protection Methods option, also disable the option for Application Integrity Control. For more specific instructions, please refer to our guide on Anti-virus software reporting Steam is malicious.
  • RivaTuner
    • Please disable RivaTunerStatisticsServer.exe in order to use the in-game overlay. 
  • sView 3D Image viewer - S3D service
  • The Shield Deluxe Anti-virus
  • Tiny Personal Firewall
  • Ventrilo
    • The issue with Ventrilo has been reported to be a Vista issue and making the involved apps Run as Administrator solved the problem.
  • Windows Blinds
  • X-Fire
    • Close X-Fire, or set it to not attempt to run its in-game portion on games not launched via X-Fire.
  • Zone Alarm
View Full Article

Steam Guides

What games/software can I create guides for?

You can create a guide for any game or software that you have in your Steam Library.

 

Where do I find guides that I created?

There are two ways you can locate guides that you've created:

From your Steam Community profile:

  1. In the Steam Community, go to your profile. (Click "Profile" in the main Steam navigation directly below "Community")
  2. In the right column, you will see a list of links. Click on "Guides" to view your guides.

From the 'guides' section for a specific game/software:

  1. In the community hub for a game or software, click the "Guides" tab
  2. In the right column, you will see a section for "Your Guides" and a link to "Guides you've made"

 

Are there guidelines for what can and can't be included in guides?

For more information on this please click here to read the full Rules and Guidelines for Steam Guides.

You can also find more information on guides here: http://www.steamcommunity.com/guides

View Full Article

The Steam Community

What is the Steam Community?

The Steam Community is comprised of people who play all sorts of PC games. Through the Steam Community, you may find someone to play a game with, meet up with friends, and connect with groups that share similar interests. You can also host and join chats, matches, and tournaments. All of these features are offered completely free of charge.

Through the Steam Community, you can:

  • Create your own individual user profile.

  • See your friends online, chat or join servers where they are playing.

  • Create and join groups of players with similar interests.

  • Track gameplay statistics and achievements where available

  • Schedule group events.

  • Access Steam from within any game using the Game Overlay system.

  • Voice chat in-game or out.

Steam Community Features:

Control Panel and Actions

The Control Panel offers you a central overview of your personalized Steam Community. You can see invitations, events, group membership, gameplay stats, and a list of your friends, all at a glance from the Control Panel.

View my Profile
This link will take you to your Steam Community profile page. Your Steam Community page shows how you appear to everyone else in the Steam Community. This includes your Profile, Groups, Gameplay stats, Friends, and Profile Comments.

Edit my Profile

  • Profile Tab - Allows you to edit how you appear to the Steam Community at large. You will be able to edit your Steam Community Profile name/persona and customize your profile URL, Location, Avatar Image and up to three web links.
  • Groups Tab - Allows you to edit your Primary Community Group to display on the front of your Profile page.
  • Settings Tab - Adjust your privacy settings and comment permissions
  • Invites - Accept or decline friend and group invites coming from other Steam Community users.
  • Upcoming Events - lists upcoming events set in your group calendars.
  • Groups - Allows you to quickly jump to any of your groups to see what’s happening in the community.
  • Gameplay Stats - Gives you a quick glance at what you’ve been doing with your time.
  • Friends - Shows you who is online, what games they are currently playing, and lets you quickly join them or start chatting, among other things.

Privacy and Security Recommendations

As with any large community of people, there are those who will attempt to trick you and take advantage of your decent and trusting nature. At Valve, we refer to these people using any number of colorful names, but for this purpose, let’s just call them hijackers. Never give your password to anyone over the Steam Community—even if you are sure they aren’t a hijacker, because almost inevitably, they are a hijacker.

While Valve employees are part of the community and it is possible that you may contact them, or they may contact you through the community, they will never request your account information. Only a hijacker will do that, and the unfortunate truth is that there are far fewer Steam employees than there are hijackers. In addition, the likelihood of a Steam employee just popping into your chat for a quick “Hello” is about as likely as a Hello Kitty mod for Counter-Strike, so save yourself some grief. Don’t give out your password.

Game Overlay and Notification System

The Game Overlay System lets you jump into the Steam Community directly while in game and keeps you informed when your friends come online, join a game, or send you a message. The default shortcut to open the Steam Community while in game is Shift + Tab. You can change the shortcut by clicking the Steam menu > Settings > and go to the In-Game tab.

Customizing, Troubleshooting and Disabling the Game Overlay

You may customize what types of notifications you receive using Game Overlay.

  • Click Steam > Settings, select the Friends tab.

  • Under Notifications & Sounds uncheck Display a notification for anything you wish not to get a popup for.

You may completely disable Game Overlay by going to Steam’s Steam > Settings menu and selecting the In-Game tab. Then uncheck the Enable Steam Community In-Game checkbox.

The Game Overlay will work with third-party non-Steam games which you have added to Steam.  The basic requirement is that the game uses Direct3D 7, Direct3D 8, Direct3D 9, Direct3D 10, or OpenGL for rendering.  Some 2D games which use DDraw or software based rendering methods are not supported (ex/ Diablo).

Reporting Offensive Content

The link to report offensive content is in the upper right-hand corner of each profile and group page. You can send a report on any group and any profile except your own profile.

 

 

View Full Article

You've been posting too frequently

If you are a limited user, you do not have the ability to create new threads. Instead, you can reply to existing threads (we recommend using the search feature to find an existing thread on your topic).

For more information on limited user restrictions, please see our Limited User FAQ.

View Full Article

Your account has been blocked from participating in the Steam Community.

This message indicates that you have been blocked from using the Steam Community due to inappropriate behavior. For more information and for the length of the restriction please login to your Steam account and click on the red Steam alert banner. The block may be related but is not limited to:

  • The use of graphic or otherwise inappropriate avatars, screenshots, artwork etc.

  • Spamming the community

  • Inappropriate language

  • Harassing other users

  • Continuing to post moderated content

  • Posting content related to racism or other forms of bigotry

 

View Full Article