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Network/Connection Issues

Download Stalls At a Certain Percentage

Router Issues

The issue is usually from a router interfering with the download process. Please unplug your router and connect your computer directly to your internet connection to test the issue. If this corrects the issue, please resolve the router issue using this guide: Troubleshooting Network Connectivity

 

General Troubleshooting

Try launching the stalled game by double clicking it.  This may allow the download to finish.

If the issue persists, please double check your current download region:

 

  1. Start Steam
  2. Go to Steam > Settings > Downloads tab
  3. Under Download region, select the region that you are in or that is closest to you.
  4. You can also try various regions near your location to see if a better connection is available.
     

If you continue to see this issue, please exit from Steam and rename the ClientRegistry.blob. Restart Steam to replace the file and then finish the game update.
 

Connection Speed

Make sure your Internet Connection setting is correct for your current connection:

In the Steam application, Click Steam > Settings > Downloads tab and make sure the speed is correct.

Incorrect settings may affect your Steam downloads.

 

The issue may also be due to other programs interfering with Steam.  Please complete these guides to further test the issue:

Programs Which May Interfere with Steam

Disabling Background Applications

 

Dialup Users

Please make sure to specify a 56k connection in the Steam settings menu .  You may also manually make that setting in your registry:

  • Go to Start > Run in Windows

  • Type regedit.

  • Navigate to: HKEY_CURRENT_USER\Software\Valve\Steam .

  • Right click on "Rate", select Modify and set the value to 3500.

 

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NET SendPacket ERROR WSAEINTR (Winsock error)

Common Causes

 

  • Network card drivers need to be updated
  • Default client port (port 27005) is already in use
  • Bad Winsock DLL
  • Bad TCP/IP stack
  • Firewall
  • Internet Connection Sharing (ICS)
  • VIA KT133A motherboard chipset w/o proper 4-in-1 patch

The recommendations provided here may also help in addressing other WINSOCK errors:

 

Firewall

Remove all references to Steam.exe and HL.exe and let them be re-learned. Be sure to give permission for all TCP and UDP ports.

 

Update Network Card Drivers
  1. Exit Steam
  2. Right-click on the My Computer icon and go to Properties
  3. Select the Hardware tab and click the Device Manager button
  4. Locate the name of your network interface card under the Network Adapters node
  5. Search for the card manufacturer's website to locate and install any necessary driver updates

 

Bad Winsock DLL

Please see the help topic which addresses repairing common Winsock errors.

 

Bad TCP/IP Stack
  1. Exit Steam
  2. Go to the Start button and select the Control Panel
  3. Open Add / Remove Programs
  4. Select Windows Setup on the left side of the window
  5. Remove any Communications components
  6. Reboot your machine
  7. Repeat the procedure while selecting the Reinstall option for the Communications components which were previously installed
  8. Re-add TCP/IP in the Network Properties for your network interface card

 

Conflicting Ports

Add +clientport 27025 to the Launch Properties for Steam.

 

Internet Connection Sharing (ICS)

ICS is not compatible with Steam. You will need to disable ICS to use Steam.

 

VIA KT133A Motherboard Chipset

Check your motherboard drivers and, if you are using a VIA KT133A motherboard chipset, please visit http://www.viaarena.com/?PageID=2 to get the 4-in-1 patch.

 

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No Steam content servers are currently configured to deliver content for this game

There may be a temporary issue with the Steam content servers in your region.

Please follow these steps to the change the region of the content servers you connect to:
 
Launch Steam and log into your Steam account.
 
Click the "Steam" menu and choose "Settings".
 
Go to the "Downloads + Cloud" tab. 
 
Under "Download region", select the region closest to you. If the closest region is already selected, select the *next* closest region.  
 
 

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One or more Steam applications are currently running

The most likely cause is a third party game program running in the System Tray or in the background.

Please check the System Tray to make certain that programs, like the Rockstar Games Social Club, are completely closed and then try exiting Steam once more.

Please also check the Processes tab in the Windows Task Manager to make sure no other game processes are still running.

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Refreshing a Server List Locks Up My Internet Connection

This indicates that your router or modem is getting flooded when receiving pings from servers. To resolve this issue:

  1. Look for a firmware update for your router and/or modem that may resolve the issue.
  2. If no firmware update is available, set Steam's Internet Connection speed to a lower setting to reduce the speed that the server list populates. This setting can be changed in Steam, in "Steam>Settings" under the "Downloads" tab.
  3. If this still fails to resolve the issue, you may artificially limit the speed at which the list populates. To do so:
    1. Go to Start > Run and type in: regedit.
    2. Navigate to: HKEY_CURRENT_USER\Software\Valve\Steam\.
    3. Create a new string value registry setting named CafeRate.
    4. Give the CafeRate regkey a value of 10000 and progressively decrease the value until the issue is resolved. A rate of 3000 should be considered the minimum value.
  4. If you are still unable to resolve your issue, you should strongly consider replacing your router with a higher-grade model.

 

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Required Ports for Steam

Your network must be configured to allow Steam access to the following ports (in order from highest to lowest priority for QoS users):

Steam Client
  • UDP 27000 to 27015 inclusive (Game client traffic)
  • UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
  • TCP 27014 to 27050 inclusive (Steam downloads)
  • UDP 4380

 

Dedicated or Listen Servers
  • TCP 27015 (SRCDS Rcon port)

 

Steamworks P2P Networking and Steam Voice Chat
  • UDP 3478 (Outbound)
  • UDP 4379 (Outbound)
  • UDP 4380 (Outbound)

 

Additional Ports for Call of Duty: Modern Warfare 2 Multiplayer
  • UDP 1500 (outbound)
  • UDP 3005 (outbound)
  • UDP 3101 (outbound)
  • UDP 28960

 

Note:

Many university networks and proxies block required ports for Steam operation - please consult your network administrator to ensure the required ports are open if you are using a university network or a proxy. Ports required for Steam can not be re-mapped to HTTP or reconfigured to a custom port range.

 

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Router and Router Firmware Issues

Known Causes

  • Most common: Bad or outdated router firmware (client-side)
  • Less common: Bad or outdated router firmware (server-side)

If your connection to most servers fails with one of the error messages listed above (or you experience the other symptoms), this is a firmware issue with your router.

If your connection to one server fails, it is likely a problem with the network the server you are trying to connect to is operating on.

 

Troubleshooting

If you have a stand-alone router, bypass your router and plug directly into your modem to see if the connection continues to fail.

Please visit your router manufacturer's website for Firmware updates. If you have questions about installing or updating your Firmware, please contact the router manufacturer for assistance.

ActionTec DSL Modems which encounter this problem will need to be replaced, as no firmware update is available.

Recommended steps:

  1. Disable QoS and uPnP. You need to go into the router and disable UPnP and QoS if it's there, and you should only have TCP/IP checked in the network properties for your Internet connection.
  2. Disable Wireless Zero Service (included in Windows XP). You can access these settings in Control Panel > Administrative Tools > Services.

 

Routers with Known Issues

Actiontec DSL Modems
  • Internal PCI Home DSL Modem (Model # PCI0839-01 )
  • External USB Home DSL Modem (Model # UD800TP)
  • USB/Ethernet Home DSL Modem (Model # ED800T)
  • USB/Ethernet Home DSL Modem (With Routing Capabilities) (Model # R4500U)
Actiontec ADSL Gateways
  • Wireless-Ready DSL Gateway (Model # R1520SU)
  • Wireless-Ready DSL Gateway (Model # R1524SU)
  • Wireless-Ready DSL Gateway (Model # R1520SU)
Actiontec Broadband Routers: Cable/DSL Routers
  • 54 Mbps Wireless Cable/DSL Router (Model # GT704-WR)
  • Wireless Cable/DSL Router (Model # R3010SUW)
  • Wireless Cable/DSL Router (Model # R3010UW)
  • Wireless-Ready Cable/DSL Router (Model # R1020S(U))
  • Wireless-Ready Cable/DSL Router (Model # R1020S)
  • Dual Mode Wireless-Ready Cable/DSL Router (Model # R3020QU)
Others
  • Creative Labs BroadXent 8120 modem (5.0.0.16 17 November 2003)
  • D-Link WBR-1310 Wireless G Router
  • Netgear CG814WG

 

Routers with Known Firmware Issues

Linksys BEFSR11 and BEFSR41 V2, Linksys BEFSR81 ver.3
  • Please visit Linksys for the latest firmware update available.

 

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Slow Downloads and Connection to Content Servers

Is your download actually slow?

  • Comparing Steam download speeds to your Internet connection speed:

    Internet and other network connection speeds are typically measured in multiples of bits per second. However, Steam downloads, like many other file downloads, are measured in multiples of bytes per second. A byte is a group of 8 bits.

    To compare your Steam download speed to your connection speed, multiply your Steam download speed by 8. For example, if you are getting 768KB/s (kilobytes per second) as your Steam download speed, you are getting 6144Kb/s (kilobits per second) or 6 megabits per second download speed according to most Internet service providers.

    Example download speed conversions

    Advertised Connection Speed Est. Max Steam Download Speed
    3 megabits/second 384 KB/S
    5 megabits/second 640 KB/S
    15 megabits/second 1.9 MB/S
    20 megabits/second 2.5 MB/S
    30 megabits/second 3.75 MB/S
    50 megabits/second 6.25 MB/S
  • What is your actual Internet connection speed?

    The speed displayed in your System Tray or network connection properties is typically the speed you are connected to your local area network (LAN) and does not represent the speed you are connected to the Internet at. Please refer to the materials for your connection plan or contact your Internet service provider (ISP) for information on your connection speed. You can also use one of the numerous speed testing sites available online such as SpeedTest or DSLReports to test your connection speed.

Content Servers

Steam uses content servers that are located all over the world. Steam attempts to select the best content server based on your location.  If Steam downloads are going slower than expected, please double check your current download region:

  1. Start Steam
  2. Go to Steam > Settings > Downloads tab
  3. Under Download region, select the region that you are in or that is closest to you.
  4. You can also try various regions near your location to see if a better connection is available.
     

 

Third Party Applications

Some third-party applications such as ESET NOD32 Anti-Virus can cause Steam to use incorrect content servers. Any sort of Internet security and/or packet filtering software may have a similar affect. This can also lead to connection issues.

If you are not using NOD32 but a different program might be causing the issue, please follow the Programs Which Interfere with Steam guide to test the issue.

For NOD32, there is a work-around that may help:

  1. Go to NOD32's settings
  2. Under Antivirus and antispyware, locate Web access protection
  3. Find Web browsers and locate Steam.exe
  4. Click the box until a red X is displayed
  5. Click Ok and close the settings

 

For example:

Nod 32 Filtering

 

Rename the ClientRegistry.blob

Your ClientRegistry.blob file, located in the Steam directory (C:\Program Files\Steam\ by default), stores the location information for Steam to use in order to select the best content server. After disabling your background applications, please see the ClientRegistry.blob guide.

 

Network Connectivity

Please follow these directions to make sure the correct ports are open and double check the list of ISP's that are known to have issues with Steam: Troubleshooting Network Connectivity.

 

Connection Rate

Ensure that your Steam connection rate is set appropriately. For more information, please see Setting Client Rates.

 

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Steam Downtime and Server Maintenance

 

Why isn't downtime scheduled in the mornings? Seems kind of silly to schedule downtime right in the middle of the peak usage period (e.g. 9pm).

There are several different reasons. First, some downtime isn't planned. If we have a hardware failure, a problem with the network, or a problem with our point-of-presence provider, the event is unexpected and we can't schedule it. It happens when it happens.

When downtime is scheduled, we try to perform the activity during business hours at our office in the Pacific time zone (in the United States). This way, as many team members as possible are available to help with issues that might arise and get the work done. We try to stagger the events at different times of day.

It's important to remember that Steam is a global service, so there are always users online. Our peak user load is around noon at our local time, and our lowest user count is around 2300 local time.

When we have planned downtime, it usually lasts less than an hour. As such, we'll do it in the early morning or in the late afternoon (again, local time) trying to avoid the peak time of the day. If we have plans for extended downtime, we'll do what we can to schedule the time as late as possible in the evening--with the caveat that we still need staff available to do the work or to help with any problems that might occur.

 

Why was downtime scheduled? I patiently waited, but didn't see any new features!

Sometimes, we take the servers down in order to perform maintenance. We might be patching software for security issues, updating operating systems or drivers, or installing new hardware, for example. These activities don't result in new features, but allow Steam to continue to run stably and efficiently.

Other down time events are used to publish new features in the server code. Sometimes, those features might not be immediately visible; making the servers use less memory, for example, allows them to support more users and have faster response times. Keeping the system up and running efficiently is our top priority. As time allows, we add features and publish them when they're available.

 

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Steam Servers Are Currently Unavailable or Too Busy

Error Code 53

This error can often be resolved by disabling background programs that may interfere with Steam. If you are running McAfee, please try disabling real-time scanning and launching your game again.

 

Change your Download Region

Try changing your Download Region to see if it affects the issue:

On Windows

  1. Start Steam
  2. Go to Steam > Settings > Downloads tab
  3. Under Download region, select a different but relatively close region.
  4. Try launching or installing the game once more 

On Mac

  1. Start Steam
  2. Click on Steam > Preferences > Downloads tab
  3. Under Download region, select a different but relatively close region.
  4. Try launching or installing the game once more 

 

Repairing corrupted Steam files

It is possible that over time your Steam files have become corrupted. Try the following to repair your Steam files.

On Windows

To fix this error use the following steps:

  • Exit Steam
  • Navigate to your Steam installation directory. (C:\Program Files\Steam\ by default.)
  • Delete everything in that directory EXCEPT the following:
    • steam.exe
    • steamapps directory (All of Steam's game files are kept here.)
  • Restart Steam to test the issue

On Mac

To fix this error use the following steps:

  • Exit Steam
  • Navigate to Users/[username]/Library/Application Support/Steam by default.)
  • Delete everything in that directory
  • Launch Steam.app from your Dock or Applications folder

 

Connection Issues

Note:

Steam does not support connecting through a network DMZ (de-militarized zone), so this setting must be disabled in your router for Steam to function. For more information, please follow our guide to Using a Router with Steam.

Many Steam issues can be caused by a firewall, anti-virus, or a problem with your router or internet connection.

Please use the Troubleshooting Network Connectivity guide to ensure that your network is properly configured for use with Steam.

 

Disable any programs which interfere with Steam

Please consult the topic linked below and make sure any programs on the list are either disabled or uninstalled:
Programs Which Interfere with Steam

 

Remove Spyware, Adware, and Viruses

If the issue persists it is possible that a virus, adware, or spyware may be interfering with the installation process. Please see the topic linked below for instructions to remove the offending program:
Spyware, Adware, and Viruses Interfering with Steam

 

Steam Network Outage

If the Steam Network is experiencing a large amount of traffic or if the network is temporarily off-line, you may not be able to use Steam immediately. Please follow the link below to check the Steam Network Status page:

Steam Network Status

 

Recent purchase not recognized yet

If you experience this error while trying to install or register a game, log out of Steam and log back in to determine whether or not your purchase was successfully processed:

  1. Right click the Steam icon
  2. Select the Settings option, then Log in as a different user...

After Steam restarts you will be prompted for your username and password. After logging in you should be able to download and/or install the games.
 

Empire: Total War

If you are receiving this error when attempting to install or launch this game, it may be a result of activating an extra content key (Additional units, etc) without activating the primary key for this game. Please make sure you have activated the CD Key found on the back cover of the game manual.

 

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TCPView and Slow Download Issues

Some users have tried temporary workarounds with TCPView or other software to disconnect from slow download servers in hopes of finding a faster server connection.

If you are a user who is experiencing slow downloads on a regular basis, please contact Steam Support with this link and specify your Category as Steam Questions > Servers are busy.

Note:

The above link should open into your Support account "Ask a Question" feature. If you come to the login screen instead, please sign on and specify "Slow Download Feedback" as the Subject for the question.

With a brief description of your issue and geographical location, please include a listing of your Active Connections using this process:

  1. Run your download from Steam until you experience the slow connection.
  2. Bring up your Run command line in Windows (Start>Run or the Windows Key + R).
  3. Type "cmd" and click OK. 
  4. In the new window type "netstat -na" to bring up your active connections. 
  5. Copy all TCP and UDP connections and include them as a .txt file or in the text of your submission to Steam Support.
  6. Additionally, go to C:\Program Files\Steam\, locate the Steam.log and submit this file along with the netstat report. (This file should appear to be a Text Document)

 

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Troubleshooting Network Connectivity

Important:

Before proceeding with troubleshooting, please check the Steam Server Status page to ensure the issue which you are encountering is not related to system-wide downtime. (If you encounter any timeout errors when attempting to access Steam sites, it is very likely that there is a system-wide issue and Steam will not be accessible until the issue is resolved)

 

Troubleshooting Network Connectivity Issues

Please follow the steps below to diagnose network connectivity issues within Steam:

  1. Test Your Router

    Before trying anything else:

    Try bypassing your router by connecting your computer directly to your modem.

    If the issue disappears after bypassing your router, please refer to the Using a Router with Steam topic for instructions on configuring your router.

    Note: running your router in DMZ mode is not supported by Steam and may result in connection issues.

    Additionally, wireless connections are not recommended for online gaming.  To ensure reliability, make sure you are using a wired connection to the internet while playing online.

  2. Troubleshoot all Firewalls

    See the Using a Firewall with Steam topic for instructions to properly configure your firewall for Steam.

    Note: If you are installing Steam for the first time or Steam has recently been updated, a firewall may be preventing Steam from connecting to the Steam Network - even if Steam worked correctly before the update was applied.

  3. Disable Background Applications

    Review the Programs Which May Interfere With Steam and reconfigure, disable or uninstall any programs which may be preventing Steam and Valve games from connecting.

  4. Viruses, Trojans, Adware and Spyware

    Scan your computer for Spyware, Adware, and Viruses Interfering with Steam.

  5. Power Cycle Your Network Hardware

    If the issue persists, unplug your modem and router, wait a few seconds, then plug them back in. Sometimes, these devices simply need to be refreshed.

  6. Try Launching Steam using TCP

    Start Steam with the "-tcp" launch option.  Please see the Setting Steam Launch Options topic for instructions.

 

 

Required Ports for Steam

All required ports to run the Steam application are listed here.  It is possible that other games available on Steam will require further ports to be available.

Note:

Many university networks and proxies block required ports for Steam operation - please consult your network administrator to ensure the required ports are open if you are using a university network or a proxy. Ports required for Steam can not be re-mapped to HTTP or reconfigured to a custom port range.

 

 

Known Issues with Internet Service Providers (ISPs)

Important:

If you notice that your Steam connection only has issues during certain hours of the day (usually in the evenings between 5pm and 11pm), it is probable that your ISP is blocking or "shaping" your connection.  Please test your connection at other hours of the day and contact your ISP directly if you believe this is causing the connection issue.

There are several ISPs which block ports required for the proper operation of Steam and Steam games:

  • 012.net (Steam traffic blocked)
  • Bluewin (Firewall blocks Steam from provider side - must be disabled through provider's service portal)
  • Dutch Telecom (Steam traffic blocked)
  • ISPFree (Steam traffic blocked)
  • Micronet Broadband (Steam traffic blocked)
  • TalkTalk (bandwidth throttling reduces download speeds)

There are connection issues with certain ISPs that can be avoided depending on what type of cable/DSL modem and router you have.

Please follow the guide for Client dropped by server and Warning: Connection Problem issues if this is the error you are experiencing.

 

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Unable to connect to HTTP Proxy -or- Unable to connect to server

Important:

Steam does not support the use of a proxy server. If you require a proxy server for normal internet access, it will need to be disabled or bypassed for Steam to function.  

Windows Users - Disabling proxy settings.

Exit Steam.

Click Start > Run (or Windows Key + R)

Type inetcpl.cpl and click OK.

Click the Connections tab.

Click the LAN settings button.

Note: You may want to write down the settings currently found in this window if you need to undo these steps later.

If any items on this window are checked, uncheck them.

Click OK to close any open windows and restart your computer.

Now, launch Steam and test the issue.

 

Mac Users - Disabling proxy settings.

Exit Steam.

Click the Apple menu and select System Preferences

Choose Network from the Internet & Wireless section.

Click the lock in the lower left corner to enable the ability to change settings.

If prompted, enter your password (Administrative privilegs required).

The lock icon will now appear open.

Select your primary network connection (Default is Ethernet).

Click the Advanced button.

Click Proxies.

Note: You may want to write down the settings currently found in this window if you need to undo these steps later.

If any items here are checked, uncheck them.

Click OK and then Apply.

Close any open windows and restart your computer.

Now, launch Steam and test the issue.

 

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Using a Firewall with Steam (Unable to load library Steam.dll)

Important:

If you are installing Steam for the first time or if there has been a recent Steam update, a firewall may be preventing Steam from connecting to the Steam Network.

Please remember to update your firewall permission settings for Steam with every Steam update and for Steam games every time a game update is released. Steam updates and game updates are announced on the Steam News page.

Troubleshooting Steps

     

  1. Before trying anything else, try bypassing your router by connecting your computer directly to your modem.

    If the issue disappears after bypassing your router, please refer to the Using a Router with Steam topic for instructions on configuring your router.

    Note: running your router in DMZ mode is not supported by Steam and may result in connection issues.
     

  2. To ensure reliability, make sure you are using a wired connection to the internet. Close the Steam client application and remove all instances of the following executables from your firewall's permissions list:

    steaminstall.exe
    steam.exe
    hl.exe
    hl2.exe
    steamTmp.exe

    Permissions for these executables will need to be re-learned by your firewall.
     

  3. Open Steam to allow your firewall to re-learn permissions for the Steam executables. If your firewall does not prompt you to set new permissions, the security settings may be too strict - you will need to change these settings so you will be prompted to set permissions.

    Give the Steam executables permission for all TCP and UDP ports when prompted.

  4. Restart your computer and load Steam.

  5. If the issue persists, please see the Troubleshooting Network Connectivity topic for further troubleshooting recommendations

Firewall Provider Resources

If you are using a firewall program listed above and have questions about setting permissions, please take the opportunity to open the program and use its Help feature or review the support site for the software:

  • Microsoft provides support for the Windows XP firewall (included with Windows XP Service Pack 2, enabled by default)
  • Norton provides support for Norton Personal Firewall
  • McAfee provides support for McAfee Personal Firewall and the McAfee Internet Security Suite
  • Zone Labs provides support for ZoneAlarm
  • nVidia - nVidia's Network Access Manager is bundled with some nVidia products. Unfortunately, this product is not compatible with Steam - please see the Nothing appears on the Storefront screen in Steam topic for more information.

If allowing permissions does not seem to affect the connection to Steam, please try disabling your firewall completely before launching Steam to test this issue.

 

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Using a Router with Steam (Unable to connect to Steam Network)

Important:

Steam does not support gameplay on machines operating in a network DMZ. You must remove your machine from the DMZ in order to play through Steam.

Router issues will generally be encountered upon your initial installation of Steam, or in the event that the router's settings or firmware have been changed.

To determine if your router is the sole cause of an issue, please remove it completely from your network, connect your computer directly to the internet connection, and re-test your Steam connection.

 

Router and Router Firmware Issues

If you are using a wireless connection to access Steam, you may encounter intermittent connection issues related to low signal strength - it is recommended that plug your machine directly into your router to ensure the highest level of connectivity.

There are several routers and versions of router firmware which are not compatible with Steam - please see the Router and Router Firmware Issues topic for a list.

In addition to the list linked above, Dual WAN routers are not compatible with Steam.

 

Basic Router Troubleshooting

To determine if your router may be causing issues with connectivity, please observe the following troubleshooting steps:

  1. Close the Steam client application
  2. Bypass your router by plugging your machine directly into the incoming line from your modem
  3. Restart Steam

If you are able to connect to Steam after bypassing your router, it is highly recommended that you reconfigure your router to work with Steam.

Stateful inspection or dynamic packet filtering may cause issues with Steam. If you have identified the router as the cause of your issue, disable these services.

 

Find Instructions to Configure your Router

If you do not have the original instruction manual for working with your router, please check your router for the manufacturer or brand name and the router's model number. You will need to run a search for your router manufacturer's website to find instructions for configuring your router to work with Steam.

PortForward.com is also a useful resource for router-specific instructions (please note that the information provided at PortForward.com may not reflect recent additions to the required ports for Steam).

 

Required Ports for Steam

All required ports to run the Steam application are listed here.  It is possible that other games available on Steam will require further ports to be available.

Important:

Please see the Troubleshooting Network Connectivity topic for further network troubleshooting instructions.

 

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