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C-RUSH

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing C-RUSH, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact C-RUSH Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cabela's Dangerous Hunts 2013

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Cabela's Dangerous Hunts 2013, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cabela's Dangerous Hunts 2013 installation folder (Usually C:\Program Files\Steam\steamapps\common\Cabela's Dangerous Hunts\)

Run the following installers:

  • ...\Steamapps\Common\Cabela's Dangerous Hunts\Redist\vcredist_x86.exe
  • ...\Steamapps\Common\Cabela's Dangerous Hunts\DirectX\dxsetup.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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Cabela's Trophy Bucks

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Activision Support

Activision Support

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Cabela's® Big Game Hunter® Pro Hunts

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cabela's® Big Game Hunter® Pro Hunts, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cabela's® Big Game Hunter® Pro Hunts installation folder (Usually C:\Program Files\Steam\steamapps\common\Cabela's Big Game Hunter Pro Hunts\)

Run the following installers:

  • ...\Steamapps\common\Cabela's Big Game Hunter Pro Hunts\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cabela's® Big Game Hunter® Pro Hunts Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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Cabela’s African Adventures

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cabela’s® African Adventures, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cabela’s® African Adventures installation folder (Usually C:\Program Files\Steam\steamapps\common\Cabela's African Adventures\)

Run the following installers:

  • ...\Steamapps\common\Cabela's African Adventures\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cabela’s® African Adventures Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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Cabela’s Hunting Expeditions

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Cabela’s Hunting Expeditions, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cabela’s Hunting Expeditions installation folder (Usually C:\Program Files\Steam\steamapps\common\Cabela's Hunting Expedition\)

Run the following installers:

  • ...\Steamapps\Common\Cabela's Hunting Expedition\redist\vcredist_x86.exe
  • ...\Steamapps\Common\Cabela's Hunting Expedition\redist\dotnetfx35_SP1.exe
  • ...\Steamapps\Common\Cabela's Hunting Expedition\DirectX\dxsetup.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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Cake Mania

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cake Mania 2

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania 2, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania 2 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cake Mania 3

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania 3, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania 3 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cake Mania Main Street

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania Main Street, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania Main Street Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cake Mania: Lights, Camera, Action!

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania: Lights, Camera, Action!, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania: Lights, Camera, Action! Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Cake Mania: To the Max!

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cake Mania: To the Max!, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cake Mania: To the Max! Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

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Call of Cthulhu

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Call of Cthulhu Community Forums

Community Forums

 

Steam Forums for Call of Cthulhu

Steam Forums

 

Contact Support

Technical Support

 

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Call of Cthulhu: The Wasted Land

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Call of Cthulhu: The Wasted Land, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Cthulhu: The Wasted Land installation folder (Usually C:\Program Files\Steam\steamapps\common\TheWastedLand\)

Run the following installers:

  • ...\Steamapps\common\TheWastedLand\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\TheWastedLand\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Call of Cthulhu: The Wasted Land Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty 1

Issues and Fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Verifying your game files

If you're encountering issues when launching or playing Call of Duty, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Call of Duty support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty 2

Issues and Fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Verifying your game files

If you're encountering issues when launching or playing Call of Duty 2, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Call of Duty 2 support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty 4: Modern Warfare

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Common Errors

Listed below are some of the errors you may experience while trying to launch Call of Duty 4.

 

Every attempt to launch multiplayer results in the game crashing and an error message stating "iw3mp.exe stop functioning".

According to Activision, this error primarily affects Windows Vista machines. Below are two solutions from Activision and Infinity Ward, respectively:

  1. Activision FAQ for users with a RealTek sound card.

  2. Some users with Athlon XP processors are running into issues with the latest Miles sound file being incompatible. You may still be able to play the game by copying the following file into your Miles directory and replacing the newer mssmp3.asi with the following older mssmp3.asi used in older games such as Call of Duty 2.

    Download: mssmp3.asi.zip

    Note: Please only overwrite this file if you are using the XP version of the Athlon processor. This does not apply to the 64-bit version.

    Extract this mssmp3.asi file to the following folder:

    C:\Program Files\Steam\steamapps\common\call of duty 4\miles

    You will be prompted that this file already exists and asked if you want to replace it. Choose "overwrite" or "replace".

 

ERROR: Could not find zone 'c:\program files\steam\steamapps\common\call of duty 4\zone\english\code_post_gfx.ff'

Please follow these directions:

  1. Log out and exit Steam
  2. Navigate to the "C:\Program Files\Steam\steamapps\common\call of duty 4\zone\english" folder and see if there are any files there. If not, then delete this folder. After you have finished deleting the folder, please launch Steam and move on to step 4
  3. If there are files there, please close that folder and launch Steam
  4. After Steam has started, check to see if it is performing an update on Call of Duty 4. If it does not update, switch the Steam Interface Language to a different language (any language will do). This can be done by going to "Settings" and then the "Interface" tab
  5. Restart Steam when prompted
  6. Call of Duty 4 will begin downloading files. Complete the "Downloading..." and "Updating..." steps until the game is 100% ready
  7. Switch the language back to your language of choice. Restart Steam when prompted
  8. Call of Duty will update. Please allow the game to fully update and then you will be able to launch it

 

Error: couldn't load fileSysCheck.cfg. Make sure Call of Duty is run from the same folder.

This error happens when you attempt to launch the game without all of the content downloaded. If you are receiving this error and Steam reports that the game's status as "Ready to Play," try validating your game cache files.

Right click Call of Duty 4: Modern Warfare > Click Properties > Click "Local Files" tab > Click "Verify Integrity of game cache"

Once the verification is complete Steam may download missing game content. When it reports 100% again you should be able to play.

 

My multiplayer rank was reset after a game update

Customers have reported that their Call of Duty 4 mutliplayer rank was reset after a game update on Steam. To prevent this from occurring, back up your multiplayer rank data file mpdata that is located in the following directory:

C:\Program Files\Steam\steamapps\common\call of duty 4\players\profiles\( Player Name )\

If your rank is reset, restore the backup file by copying it to the directory mentioned above and overwrite the file there.

 

PunkBuster

Please see the PunkBuster FAQ for more information.

 

Steam Forums for Call of Duty

Steam Forums

 

Contact Activision Support

Contact Activision

 

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Call of Duty: Black Ops

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Call of Duty: Black Ops, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Black Ops installation folder (Usually C:\Program files\Steam\Steamapps\common\call of duty blackops\)

Run the following installers:

  • ...\Steamapps\Common\call of duty black ops\redist\directx\dxsetup.exe
  • ...\Steamapps\Common\call of duty black ops\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Black Ops support.

 

VAC bans and other cheating infractions

Note:

If you have been banned from the Call of Duty: Black Ops multiplayer or zombies mode but are not VAC banned, you will need to contact Call of Duty: Black Ops support for more information. However, like VAC bans, Black Ops cheating bans are not removable in any case.

Important:

VAC bans are not negotiable, and are issued and enforced regardless of the circumstances under which the cheating infractions were recorded. Steam Support cannot remove a VAC ban in any case.

You can find more information about the Valve Anti Cheat (VAC) system here:

Valve Anti Cheat (VAC)

If you encounter a cheater in a game, you can report them using their Steam Community profile:

Reporting Suspected Cheaters

Do not use the Steam Support ticket system to report a cheater. The method that is outlined in the Reporting Suspected Cheaters link is the best way to report a potential cheater.  

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: Black Ops - Mac Edition

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching CameraBag 2, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: Black Ops II

Issues and Fixes

 

Secondary installers

If you're encountering issues with launching Call of Duty Black Ops 2, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Black Ops 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\)

Run the following installers:

  • ...\Steamapps\Common\Call of Duty Black Ops II\redist\vcredist_x86.exe
  • ...\Steamapps\Common\Call of Duty Black Ops II\redist\DirectX\dxsetup.exe

Reboot your computer and test any issues again. If the issue persists, contact Black Ops 2 support.

 

VAC bans and other cheating infractions

Note:

If you have been banned from the Call of Duty: Black Ops 2 multiplayer or zombies mode but are not VAC banned, you will need to contact Black Ops 2 support for more information. However, like VAC bans, Black Ops 2 cheating bans are not removable in any case.

Important:

VAC bans are not negotiable, and are issued and enforced regardless of the circumstances under which the cheating infractions were recorded. Steam Support cannot remove a VAC ban in any case.

You can find more information about the Valve Anti Cheat (VAC) system here:

Valve Anti Cheat (VAC)

If you encounter a cheater in a game, you can report them using their Steam Community profile:

Reporting Suspected Cheaters

Do not use the Steam Support ticket system to report a cheater. The method that is outlined in the Reporting Suspected Cheaters link is the best way to report a potential cheater.  

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: Ghosts

Issues and Fixes

System Requirements

Call of Duty: Ghosts requires a 64-bit operating system and hardware. Ensure that you meet the game's minimum system requirements before purchasing this title.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Call of Duty: Ghosts, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Ghosts installation folder (Usually C:\Program Files\Steam\steamapps\common\Call of Duty: Ghosts\)

Run the following installers:

  • ...\Steamapps\common\Call of Duty: Ghosts\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Call of Duty: Ghosts\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\Call of Duty: Ghosts\_CommonRedist\vcredist\2012\vcredist_x86.exe
  • ...\Steamapps\common\Call of Duty: Ghosts\_CommonRedist\DotNet\4.0\dotNetFx40_Full_x86_x64.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Call of Duty: Ghosts Support.

 

Troubleshooting Crashes

If your game is crashing, ensure that the game is configured correctly for the hardware that you are using. Set all video options to their lowest possible setting and test the issue again. If the game plays without crashing, you can systematically increase your video options one-by-one until you locate the option(s) that cause the crash.

If you are unable to locate the cause of your crash with this method, contact Call of Duty: Ghosts Support to troubleshoot the issue further.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Call of Duty: Modern Warfare 2

Issues and Fixes

 

Secondary Installers

If you're encountering issues when launching or playing Call of Duty: Modern Warfare 2, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Modern Warfare 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\call of duty modern warfare 2\)

Run the following installers:

  • ...\Steam\steamapps\common\call of duty modern warfare 2\redist\vcredist_x86.exe
  • ...\Steam\steamapps\common\call of duty modern warfare 2\redist\DirectX\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, contact Call of Duty: Modern Warfare 2 support.

 

Accessing Resurgence and Stimulus Pack Downloadable Content

To view the additional DLC content for this game that is registered to your account, please do the following:

  • Log in to Steam
  • Navigate to the Library tab
  • Right-click on the game.
  • Select "View downloadable content".

Once the DLC is purchased, it will be automatically installed to your game and be available to you in multiplayer. Currently, the Resurgence Pack maps are only available in the two special playlists listed at the bottom of the selection screen.

 

VAC bans and other cheating infractions

Important:

VAC bans are not negotiable, and are issued and enforced regardless of the circumstances under which the cheating infractions were recorded. Steam Support cannot remove a VAC ban in any case.

You can find more information about the Valve Anti Cheat (VAC) system here:

Valve Anti Cheat (VAC)

If you encounter a cheater in a game, you can report them using their Steam Community profile:

Reporting Suspected Cheaters

Do not use the Steam Support ticket system to report a cheater. The method that is outlined in the Reporting Suspected Cheaters link is the best way to report a potential cheater.  

 

Setup Error: Failed to Install Script

Installing from Disc instead of Steam

 

Required Ports for Modern Warfare 2

In addition to the required ports for Steam, Modern Warfare 2 requires the following ports for multiplayer:

  • UDP 1500 (outbound)
  • UDP 3005 (outbound)
  • UDP 3101 (outbound)
  • UDP 28960

 

For more information please see this page.

 

Other Common Issues

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: Modern Warfare 3

Issues and Fixes

If you are unable to access DLC 2 please try the following:

  • Exit Steam
  • Navigate to your Steam directory (C:\Program Files\Steam\) and delete the AppCache folder
  • Restart Steam and launch Call of Duty: Modern Warfare 3

 

Secondary Installers

If you're encountering issues when launching or playing Call of Duty: Modern Warfare 3, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Modern Warfare 3 installation folder (Usually C:\Program files\Steam\Steamapps\common\call of duty modern warfare 3\)

Run the following installers:

  • ...\Steamapps\Common\call of duty modern warfare 3\redist\directx\dxsetup.exe
  • ...\Steamapps\Common\call of duty modern warfare 3\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Call of Duty: Modern Warfare 3 support.

 

VAC bans and other cheating infractions

Important:

VAC bans are not negotiable, and are issued and enforced regardless of the circumstances under which cheating infractions were recorded. Steam Support cannot remove a VAC ban in any case.

You can find more information about the Valve Anti Cheat (VAC) system here:

Valve Anti Cheat (VAC)

If you encounter a cheater in a game, you can report them using their Steam Community profile:

Reporting Suspected Cheaters

Do not use the Steam Support ticket system to report a cheater. The method that is outlined in the Reporting Suspected Cheaters link is the best way to report a potential cheater.  

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: United Offensive

Issues and Fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Verifying your game files

If you're encountering issues when launching or playing a Call of Duty United Offensive, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Call of Duty United Offensive support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Call of Duty: World at War

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Note:

  Call of Duty: World at War (DE) German version

Due to low violence territory restrictions and the language packages associated with the game, you will be unable to change the language from German to other languages.

 

Sound Initialization Crash during Launch

Sound Crash FAQ

 

Issues creating Online Profile

Multiplayer FAQ

 

Map Pack 1

Map Pack 1 includes the multiplayer maps Nightfire, Knee Deep, Station, and Verrückt. Nightfire, Knee Deep, and Station can be accessed in multiplayer mode.  Verrückt can be accessed in cooperative mode.

 

Steam Forums for Call of Duty

Steam Forums

 

Contact Activision Support

Contact Activision

 

View Full Article

Call of Juarez series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Ubisoft Community Forums

Support Forums

 

Steam Forums for Call of Juarez

Steam Community Forums

 

Contact Ubisoft Support

Ubisoft Support

 

View Full Article

Call of Juarez: Gunslinger

Issues and Fixes

 

Secondary Installers

If you're encountering issues when launching or playing Call of Juarez Gunslinger, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Juarez Gunslinger installation folder (Usually C:\Program Files\Steam\steamapps\common\coj gunslinger\)

Run the following installers:

  • ...\Steam\steamapps\common\coj gunslinger\Support\DirectX\Jun2010\DXSETUP.exe
  • ...\Steam\steamapps\common\coj gunslinger\Support\vcredist\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, contact Call of Juarez Gunslinger support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cannon Brawl

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cannon Brawl, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cannon Brawl installation folder (Usually C:\Program Files\Steam\steamapps\common\Cannon Brawl\)

Run the following installers:

  • ...\Steamapps\common\Cannon Brawl\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Cannon Brawl\_CommonRedist\DotNet\4.0\dotNetFx40_Full_x86_x64.exe
  • ...\Steamapps\common\Cannon Brawl\_CommonRedist\XNA\4.0\xnafx40_redist.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cannon Fodder 3

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Cannon Fdder 3, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cannon Fdder 3 installation folder (Usually C:\Program Files\Steam\steamapps\common\Cannon Fodder 3\)

Run the following installers:

  • C:\Program Files\Steam\steamapps\common\Cannon Fodder 3\directx\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cannons Lasers Rockets

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cannons Lasers Rockets, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cannons Lasers Rockets installation folder (Usually C:\Program Files\Steam\steamapps\common\VLR\)

Run the following installers:

  • ...\Steamapps\common\CLR\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\CLR\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\CLR\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cannons Lasers Rockets Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Capsized

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Capsized

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Captain Morgane and the Golden Turtle

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Captain Morgane and the Golden Turtle, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Captain Morgane and the Golden Turtle installation folder (Usually C:\Program Files\Steam\steamapps\common\CaptainMorgane\)

Run the following installers:

  • ...\Steamapps\common\CaptainMorgane\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\CaptainMorgane\_CommonRedist\vcredist\2005\vcredist_x64.exe
  • ...\Steamapps\common\CaptainMorgane\_CommonRedist\vcredist\2005\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Captain Morgane and the Golden Turtle Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Car Mechanic Simulator 2014

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Car Mechanic Simulator 2014, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Car Mechanic Simulator 2014 installation folder (Usually C:\Program Files\Steam\steamapps\common\Car Mechanic Simulator\)

Run the following installers:

  • ...\Steamapps\common\Car Mechanic Simulator\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Car Mechanic Simulator 2014 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Card City Nights

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Card City Nights, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Card City Nights installation folder (Usually C:\Program Files\Steam\steamapps\common\Card City Nights\)

Run the following installers:

  • ...\Steamapps\common\Card City Nights\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Card City Nights\_CommonRedist\DotNet\3.5\dotNetFx35.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Card City Nights Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cargo Commander

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cargo Commander, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cargo! - The Quest for Gravity

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Cargo! - The Quest for Gravity

Steam Forums

 

Contact Technical Support

>Technical Support

 

View Full Article

Carmageddon: Reincarnation

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Carmageddon: Reincarnation, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Carmageddon: Reincarnation installation folder (Usually C:\Program Files\Steam\steamapps\common\Carmageddon_Reincarnation\)

Run the following installers:

  • ...\Steamapps\common\Carmageddon_Reincarnation\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Carmageddon_Reincarnation\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\Carmageddon_Reincarnation\_CommonRedist\vcredist\2012\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Carmageddon: Reincarnation Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Carnage Racing

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Carnage Racing , make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Carnage Racing Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Carrier Command: Gaea Mission

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Carrier Command: Gaea Mission, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Carrier Command: Gaea Mission installation folder (Usually C:\Program files\Steam\Steamapps\common\Carrier Command Gaea Mission\)

Run the following installers:

  • ...\Steamapps\common\Carrier Command Gaea Mission\directx\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cart Life

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cart Life, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Caster

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Caster Community Forums

Community Forums

 

Contact Elecorn Support

Technical Support

 

View Full Article

Castle Crashers

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Castle Crashers, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Castle Crashers installation folder (Usually C:\Program files\Steam\Steamapps\common\CastleCrashers\)

Run the following installers:

  • ...\Steamapps\common\CastleCrashers\directx\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Castle of Illusion

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Castle of Illusion, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Castle of Illusion installation folder (Usually C:\Program Files\Steam\steamapps\common\Castle of Illusion\)

Run the following installers:

  • ...\Steamapps\common\Castle of Illusion\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Castle of Illusion\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Castle of Illusion\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Castle of Illusion Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Castle Story

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Castle Story, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Castle Story Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

CastleMiner Z

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing CastleMiner Z, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your CastleMiner Z installation folder (Usually C:\Program Files\Steam\steamapps\common\CastleMiner Z\)

Run the following installers:

  • ...\Steamapps\common\CastleMiner Z\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\CastleMiner Z\_CommonRedist\DotNet\4.0 Client Profile\dotNetFx40_Client_x86_x64.exe
  • ...\Steamapps\common\CastleMiner Z\_CommonRedist\XNA\4.0\xnafx40_redist.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact CastleMiner Z Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

CastleStorm

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching CastleStorm, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your CastleStorm installation folder (Usually C:\Program Files\Steam\steamapps\common\CastleStorm\)

Run the following installers:

  • ...\Steamapps\common\CastleStorm\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Castlevania - Lords of Shadow

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Castlevania - Lords of Shadow, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Castlevania - Lords of Shadow installation folder (Usually C:\Program Files\Steam\steamapps\common\CastlevaniaLoS\)

Run the following installers:

  • ...\Steamapps\common\CastlevaniaLoS\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Castlevania - Lords of Shadow Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Castlevania: Lords of Shadow 2

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Castlevania: Lords of Shadow 2, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Castlevania: Lords of Shadow 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\Castlevania Lords of Shadow 2\)

Run the following installers:

  • ...\Steamapps\common\Castlevania Lords of Shadow 2\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Castlevania: Lords of Shadow 2 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Castlevania: Lords of Shadow – Mirror of Fate HD

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Castlevania: Lords of Shadow – Mirror of Fate HD, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Castlevania: Lords of Shadow – Mirror of Fate HD installation folder (Usually C:\Program Files\Steam\steamapps\common\Castlevania: Lords of Shadow – Mirror of Fate HD\)

Run the following installers:

  • ...\Steamapps\common\Castlevania: Lords of Shadow – Mirror of Fate HD\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Castlevania: Lords of Shadow – Mirror of Fate HD\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Castlevania: Lords of Shadow – Mirror of Fate HD\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Castlevania: Lords of Shadow – Mirror of Fate HD Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Catan: Creator's Edition

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Catan, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Catan installation folder (Usually C:\Program Files\Steam\steamapps\common\Catan\)

Run the following installers:

  • ...\Steamapps\common\Catan\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Catan\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\Catan\_CommonRedist\vcredist\2012\vcredist_x86.exe
  • ...\Steamapps\common\Catan\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Catan\_CommonRedist\vcredist\2010\vcredist_x86.exe
  • ...\Steamapps\common\Catan\_CommonRedist\DotNet\4.0 Client Profile\dotNetFx40_Client_x86_x64.exe
  • ...\Steamapps\common\Catan\_CommonRedist\DotNet\4.0\dotNetFx40_Full_x86_x64.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Catzilla

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Catzilla, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Catzilla installation folder (Usually C:\Program Files\Steam\steamapps\common\ALLBenchmark\)

Run the following installers:

  • ...\Steamapps\common\ALLBenchmark\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\ALLBenchmark\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\ALLBenchmark\_CommonRedist\vcredist\2010\vcredist_x86.exe
  • ...\Steamapps\common\ALLBenchmark\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\ALLBenchmark\_CommonRedist\vcredist\2012\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Catzilla Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cave Story+

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Cave Story+

Steam Forums

 

Contact Technical Support

Technical Support

View Full Article

Ceville

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Ceville Forums

Ceville Forums

 

Kalypso Media Support

Contact Support

 

German language issues

If you are seeing errors in the game after switching languages to German, please follow the steps:

  1. Exit the game
  2. Navigate to your My Documents folder (Default location: C:\Documents and Settings\[WindowsUserAccount]\My Documents
  3. Delete the Ceville folder
  4. Start the game

 

View Full Article

Chains

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Chains

Steam Forums

 

Contact Support

Meridian4 Support

 

View Full Article

Chainsaw Warrior

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Chainsaw Warrior, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Chainsaw Warrior Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Chainz 2: Relinked

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Chainz 2: Relinked, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Chainz 2: Relinked Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Champions of Regnum

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Champions of Regnum, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Champions of Regnum installation folder (Usually C:\Program files\Steam\Steamapps\common\Regnum\)

Run the following installers:

  • ...\Steamapps\common\Regnum\distrib\directx\DXSETUP.exe
  • ...\Steamapps\common\Regnum\distrib\vcredist_x86.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Champions Online: Free for All

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Champions Online requires a separate account from your Steam account

If you have skipped the account creation process during installation, please complete this process:

  • Right click this game from the "My Games" tab in Steam
  • Select "Manage game account..." to be taken to the Cryptic website
  • Complete the steps on this site to create a new Cryptic account or login to an existing account

 

Steam Forums for Champions Online

Steam Forums

 

Contact Champions Online Support

Technical Support

 

What is Free-to-Play?

Free-to-Play games are now available on Steam! Download for free and start playing without a subscription or a credit card. Your Steam wallet allows you to purchase items and content in-game to customize your gameplay.

More information can be found in our Free-to-Play and Free-to-Play Games on Steam FAQ.

 

How do I make in-game purchases?

While in game,

  1. Click the C-Store icon C-Store on the bottom left side of the mini-map
  2. At the bottom of the C-Store, click Buy Atari Tokens
    C-Store
  3. Select the bundle you wish to purchase and click Buy
    Choose Bundle
  4. The Steam Overlay will open up and provide a transaction summary. Click AUTHORIZE to complete the purchase
    Authorize Purchase

 

View Full Article

Championship Manager series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Square Enix Support

Technical Support

 

Support technique

Service client

 

Technischen Kundendienst kontaktieren

Technischer Kundendienst

 

View Full Article

Chantelise - A Tale of Two Sisters

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Chantelise - A Tale of Two Sisters

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Chaos on Deponia

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Chaos on Deponia, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Chaos on Deponia installation folder (Usually C:\Program Files\Steam\steamapps\common\Chaos on Deponia\)

Run the following installers:

  • ...\Steamapps\Common\Chaos on Deponia\resources\dotNetFx40_Full_x86_x64.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Chaos Theory

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact BlurredVision Support

Contact BlurredVision Support

 

View Full Article

Chaser

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

English Community Forums

German Community Forums

 

Steam Forums for Chaser

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Check vs Mate

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Check vs Mate, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Check vs Mate installation folder (Usually C:\Program Files\Steam\steamapps\common\Check vs Mate\)

Run the following installers:

  • D:\Steam\steamapps\common\Check vs Mate\Directx\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cherry Tree High Comedy Club

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cherry Tree High Comedy Club, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Chessmaster: Grandmaster Edition

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Ubisoft Support

Chessmaster: Grandmaster Edition Support

 

View Full Article

Chicken Shoot Gold

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Chicken Shoot Gold, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Chicken Shoot Gold Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Children of the Nile

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Children of the Nile, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Children of the Nile installation folder (Usually C:\Program Files\Steam\steamapps\common\Children of the Nile\)

Run the following installers:

  • ...\Steamapps\common\Children of the Nile\DirectX\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Children of the Nile Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Children of the Nile: Alexandria

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Children of the Nile: Alexandria, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Children of the Nile: Alexandria installation folder (Usually C:\Program Files\Steam\steamapps\common\Children of the Nile Alexandria\)

Run the following installers:

  • ...\Steamapps\common\Children of the Nile Alexandria\DirectX\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Children of the Nile: Alexandria Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Chime

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Chime

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Chivalry: Medieval Warfare

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Chivalry Medieval Warfare, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Chivalry: Medieval Warfare installation folder (Usually C:\Program Files\Steam\steamapps\common\chivalrymedievalwarfare\)

Run the following installers:

  • ...\Steamapps\Common\chivalrymedievalwarfare\Binaries\Redist\UE3Redist.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Chocolatier: Decadence by Design

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Chocolatier: Decadence by Design, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Chocolatier: Decadence by Design Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Choplifter HD

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Choplifter HD

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Chrome series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for the Chrome series

Steam Forums

 

Contact Meridian4 Technical Support

Technical Support

 

View Full Article

Chronicles of Mystery: The Scorpio Ritual

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Support

City Interactive Support

 

View Full Article

Chronicles of Riddick: Assault on Dark Athena

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Activation Issues - Contact Tages Support

Tages Support Page

 

Atari Community Forums

Community Forums

 

Steam Forums for Chronicles of Riddick

Steam Forums

 

Contact Atari Support

Technical Support

 

Tages Support

Tages Support Page

 

View Full Article

Chuck's Challenge 3D

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Chuck's Challenge 3D, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Chuck's Challenge 3D installation folder (Usually C:\Program Files\Steam\steamapps\common\ChucksChallenge3D\)

Run the following installers:

  • ...\Steamapps\common\ChucksChallenge3D\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\ChucksChallenge3D\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Chuck's Challenge 3D Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

CID The Dummy

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

  

Steam Forums for CID the Dummy

Steam Forums

 

Contact Support

Technical Support

 

View Full Article

Citadels

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Citadels, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Citadels installation folder (Usually C:\Program Files\Steam\steamapps\common\Citadels\)

Run the following installers:

  • ...\Steamapps\common\Citadels\_CommonRedist\vcredist\2008\vcredist_x64.exe
  • ...\Steamapps\common\Citadels\_CommonRedist\vcredist\2008\vcredist_x86.exe
  • ...\Steamapps\common\Citadels\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cities in Motion

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

 

Steam Forums for Cities in Motion

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Cities in Motion 2

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cities in Motion 2, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cities in Motion 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\Cities in Motion 2\)

Run the following installers:

  • ...\Steamapps\common\Cities in Motion 2\Install\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Cities in Motion 2 support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cities XL

Issues and fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Secondary Installers

If you're encountering issues when launching or playing Cities XL, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cities XL installation folder (Usually C:\Program Files\Steam\steamapps\common\cities xl\)

Run the following installers:

  • ...\Steam\steamapps\common\cities xl\DirectX9\DXSETUP.exe
  • ...\Steam\steamapps\common\cities xl\vcredist_x86.exe
  • ...\Steam\steamapps\common\cities xl\dotnetfx.exe

Reboot your computer and test the issue again. If the issue persists, contact Cities XL support.

 

The Online portion of Cities XL 1 ended March 8th, 2010

This game will continue as a single player game only.  For more information, please see this link.

 

View Full Article

Cities XL 2011

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cities XL 2011, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cities XL 2011 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cities XL 2012

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cities XL 2012, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cities XL 2012 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cities XL Platinum

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Cities XL Platinum, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Cities XL Platinum installation folder (Usually C:\Program files\Steam\Steamapps\common\Cities XL Platinum\)

Run the following installers:

  • ...\Steamapps\common\Cities XL Platinum\DotNetFx35.exe
  • ...\Steamapps\common\Cities XL Platinum\vcredist_x86.exe

Reboot your computer and test any issues again. If you continue to encounter this error, contact Cities XL Platinum support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

City Life series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

City Life Support Forums

City Life forums

 

Contact Focus Home Support

Contact Support

 

View Full Article

City of Heroes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

City of Heroes requires a separate account from your Steam account

If you have skipped the account creation process during installation, please complete this process:

  • Right click this game from the "Library" in Steam
  • Select "Manage game account..." to be taken to the NCSoft website
  • Complete the steps on this site to create a new NCSoft account or login to an existing account

City of Heroes is not able to install/run on my Mac, what's wrong?

If you have a clean install of Mac OSX and install City of Heroes it will run without any issues.

If you are reinstalilng City of Heroes on OSX that had a previous installation you will fail to install/run because of information store in a preference folder located at: \Users\[Username]\Library\Preferences\City of Heroes Preferences.

To fix this simply delete the City of Heroes Preferences folder.

Note to Mac users upgrading to Going Rogue:

Mac users who have prior installations of City of Heroes (including City of Heroes Mac Special Edition, City of Heroes Architect Edition) may experience game instability upon upgrading to City of Heroes Going Rogue. This can be resolved by exiting the game, and deleting the City of Heroes Preferences folder. Please note: this will erase current game settings.

 

City of Heroes Forums

Community Forums

 

Steam Forums for City of Heroes

Steam Forums

 

Contact NCSoft Support

Technical Support

 

 
View Full Article

City of Steam: Arkadia

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing City of Steam: Arkadia, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact City of Steam: Arkadia Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

CivCity: Rome

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact 2K Games Support

http://www.2kgames.com/index.php?p=support

 

View Full Article

Cladun X2

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Cladun X2, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cladun X2 installation folder (Usually C:\Program Files\Steam\steamapps\common\ClaDun x2\)

Run the following installers:

  • ...\Steam\steamapps\common\ClaDun x2\openAL\oalinst.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Clan of Champions

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Clan of Champions, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Clan of Champions installation folder (Usually C:\Program Files\Steam\steamapps\common\Clan Of Champions\)

Run the following installers:

  • ...\Steamapps\common\Clan Of Champions\DirectX\DXSETUP.exe
  • ...\Steamapps\common\Clan Of Champions\vcredist\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Clan of Champions Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Clickr

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Clickr, make sure everything installed smoothly.

Please verify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Clickteam Fusion 2.5

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Clickteam Fusion 2.5, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Clickteam Fusion 2.5 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Clive Barker's Jericho

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Codemasters Support

Technical Support

 

View Full Article

Clones

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Clones

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Cloning Clyde

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Cloning Clyde

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Closure

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Closure, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cloudberry Kingdom

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cloudberry Kingdom, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cloudberry Kingdom installation folder (Usually C:\Program Files\Steam\steamapps\common\Cloudberry Kingdom\)

Run the following installers:

  • ...\Steamapps\common\Cloudberry Kingdom\_CommonRedist\DotNet\4.0 Client Profile\dotNetFx40_Client_x86_x64.exe
  • ...\Steamapps\common\Cloudberry Kingdom\_CommonRedist\XNA\4.0\xnafx40_redist.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cloudbuilt

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cloudbuilt , make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cloudbuilt installation folder (Usually C:\Program Files\Steam\steamapps\common\Cloudbuilt\)

Run the following installers:

  • ...\Steamapps\common\Cloudbuilt\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\Cloudbuilt\_CommonRedist\vcredist\2012\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cloudbuilt Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cloudy with a Chance of Meatballs

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Ubisoft Community Forums

Community Forums

 

Steam Forums for Cloudy with a Chance of Meatballs

Steam Forums

 

Contact Ubisoft Support

Ubisoft Support

 

View Full Article

Clutch

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Clutch

Steam Forums

 

Contact Support

Technical Support

 

View Full Article

Coconut Queen

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Coconut Queen, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Coconut Queen Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Codename: Panzers - Cold War

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Codename: Panzers Forums

Support Forums

 

Steam Forums for Codename Panzers

Steam Forums

 

Contact Atari Support

Technical Support

 

View Full Article

Cognition: An Erica Reed Thriller

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cognition: An Erica Reed Thriller, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cognition: An Erica Reed Thriller installation folder (Usually C:\Program Files\Steam\steamapps\common\Cognition\)

Run the following installers:

  • ...\Steamapps\common\Cognition\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Cognition\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cognition- An Erica Reed Thriller Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cogs

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Cogs FAQ

Cogs FAQ

Cogs Community Forums

Cogs Forums

E-mail Cogs Support

Cogs Support

 

View Full Article

Coil

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

E-mail Coil Support

Technical Support

 

View Full Article

Cold Fear

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Technical Support

Cold Fear Support

 

View Full Article

Cold War

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cold War, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cold War Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Collapse

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Collapse, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Collapse Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Colour Bind

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching ColourBind, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your ColourBind installation folder (Usually C:\Program files\Steam\Steamapps\common\ColourBind\)

Run the following installers:

  • ...\Steamapps\common\ColourBind\redist\oalinst.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Comanche 4

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Novalogic Community Forums

Community Forums

 

Steam Forums for Comanche 4

Steam Forums

 

NovaLogic Support

Technical Support Knowledgebase

E-mail Support

 

View Full Article

Combat Arms

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Combat Arms, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Combat Wings: Battle of Britain

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Combat Wings

Steam Forums

 

Contact City Interactive Support

Technical Support

 

View Full Article

Comicado

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Comicado, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Comicado Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Comix Zone

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Comix Zone, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Comix Zone Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Command and Conquer 3: Kane's Wrath

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Command & Conquer 3: Kane's Wrath, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Command & Conquer 3: Kane's Wrath Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Command and Conquer 3: Tiberium Wars

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Command & Conquer 3: Tiberium Wars, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Command & Conquer 3: Tiberium Wars Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Command and Conquer 4: Tiberian Twilight

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Command and Conquer 4: Tiberian Twilight, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Command and Conquer 4: Tiberian Twilight Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Command and Conquer series

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Verifying your game files

If you're encountering issues when launching or playing a Command and Conquer game, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Command and Conquer support.

 

View Full Article

Command and Conquer: Red Alert 3

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Command and Conquer: Red Alert 3, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Command and Conquer: Red Alert 3 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Command and Conquer: Red Alert 3 - Uprising

Issues and fixes

Warning:

An EA/Origin key is provided with a Steam purchase of most Command and Conquer series games. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

 

Verifying Your Game Files

If you're encountering issues with launching or playing Command and Conquer: Red Alert 3 - Uprising, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Command and Conquer: Red Alert 3 - Uprising Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Commander Keen Series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Id Software

Steam Forums

 

Contact Technical Support

Technical Support

 

Note:

The Steam Community overlay is not compatible with The Commander Keen Series at this time.

View Full Article

Commander: Conquest of the Americas

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

 

Paradox Community Forums

Community Forums

 

Steam Forums for Commander: Conquest of the Americas

Steam Forums

 

Contact Paradox Support

Contact Paradox Support

 

View Full Article

Commandos 2: Men of Courage

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Commandos 2: Men of Courage, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Commandos 2: Men of Courage Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Commandos 3: Destination Berlin

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Commandos 3: Destination Berlin, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Commandos 3: Destination Berlin Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Commandos: Behind Enemy Lines

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Commandos: Behind Enemy Lines, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Commandos: Behind Enemy Lines Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Commandos: Beyond the Call of Duty

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Commandos: Beyond the Call of Duty, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Commandos: Beyond the Call of Duty Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Company of Heroes 2

Issues and Fixes

 

Secondary Installers

If you're encountering issues when launching or playing Company of Heroes 2, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Company of Heroes 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\company of heroes 2\)

Run the following installers:

  • ...\Steam\Steamapps\Common\Company of Heroes 2\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, contact Company of Heroes 2 support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Company of Heroes series

Issues and fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

 

Secondary Installers

If you're encountering issues when launching or playing Company of Heroes, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Company of Heroes installation folder (Usually C:\Program Files\Steam\steamapps\common\company of heroes\)

Run the following installers:

  • ...\Steam\steamapps\common\company of heroes\VCRedist\vcredist_x86.exe
  • ...\Steam\steamapps\common\company of heroes\DX_redist_install\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, contact Company of Heroes support.

 

Company of Heroes is loading into the wrong main menu

Company of Heroes and its expansions share many assets which are installed regardless of the individual expansion that is installed or launched. All content that you own and have installed will always be available in the game's Single Player menu regarless of the main menu that is shown.

 

Missing Localization for a Supported Language

Please complete the following process:

  • Verify the Game cache files for the installed Company of Heroes games.
  • If issue persists, exit Steam and go to: C:\Program Files\Steam\steamapps\common\company of heroes
  •  Open file "Locale.ini"
  • Change "lang=English" to one of the supported languages: French, Italian, Spanish, German
  • Restart Steam and test the issue.

 

CD Key Issues

Fields requesting CD Keys should be automatically filled in.  If  this is not the case, please restart Steam, then Verify the Game Cache Files for all Company of Heroes installations in this order:

  • Company of Heroes
  • Opposing Fronts
  • Tales of Valor

If the issue persists, please contact Steam Support.

 

Offline mode

Please follow this link for instructions:

http://forums.steampowered.com/forums/showthread.php?t=748032

 

The game prompts you to insert a CD/DVD.

This is a known issue with Windows Vista.  Please follow the instructions below:

  • Exit Steam entirely.
  • Right click your Steam icon and choose the "Run as Administrator" option to launch Steam with additional privelages.

If the issue persists, please complete this guide.

 

View Full Article

Condemned: Criminal Origins

Issues and Fixes

 

Verify File Integrity

If you're encountering issues with launching Condemned: Criminal Origins, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Condemned: Criminal Origins installation folder (Usually C:\Program Files\Steam\steamapps\common\Condemned Criminal Origins\)

Run the following installers:

  • ...\Steamapps\Common\Condemned Criminal Origins\DirectX\DXSETUP.exe
  • ...\Steamapps\Common\Condemned Criminal Origins\Redist\vcredist_x86.exe
  • ...\Steamapps\Common\Condemned Criminal Origins\Redist\vcredist_x64.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Conflict Desert Storm

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Conflict Desert Storm, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Conflict Desert Storm Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Conflict: Denied Ops

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Square Enix Support

Technical Support

 

Note: Due to low violence territory restrictions and the language packages associated with the game, you will be unable to change the language from German to other languages.

Support technique

Service client

 

Technischen Kundendienst kontaktieren

Technischer Kundendienst

 

View Full Article

Confrontation

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Confrontation

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Coniclysm

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Coniclysm

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Conquest of Elysium 3

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Conquest of Elysium 3, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

CONSORTIUM

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing CONSORTIUM , make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your CONSORTIUM installation folder (Usually C:\Program Files\Steam\steamapps\common\Consortium\)

Run the following installers:

  • ...\Steamapps\common\Consortium\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact CONSORTIUM Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Constant C

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Constant C, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Constant C installation folder (Usually C:\Program Files\Steam\steamapps\common\ConstantC\)

Run the following installers:

  • ...\Steamapps\common\ConstantC\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\ConstantC\_CommonRedist\vcredist\2010\vcredist_x86.exe
  • ...\Steamapps\common\ConstantC\_CommonRedist\DotNet\4.0 Client Profile\dotNetFx40_Client_x86_x64.exe
  • ...\Steamapps\common\ConstantC\_CommonRedist\XNA\4.0\xnafx40_redist.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Constant C Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Construction Machines 2014

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Construction Machines 2014, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Construction Machines 2014 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Contagion

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Contagion, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Contagion installation folder (Usually C:\Program Files\Steam\steamapps\common\ContagionBeta\)

Run the following installers:

  • ...\Steamapps\common\ContagionBeta\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\ContagionBeta\_CommonRedist\PhysX\9.12.1031\PhysX-9.12.1031-SystemSoftware.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Contagion Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Containment: The Zombie Puzzler

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Containment

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Continent of the Ninth Seal

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Continent of the Ninth, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Continent of the Ninth installation folder (Usually C:\Program files\Steam\Steamapps\common\Continent of the Ninth\)

Run the following installers:

  • ...\Steamapps\common\c9\PhysX_10.01.29_9.10.0129_SystemSoftware.exe
  • ...\Steamapps\common\c9\Redist\DX Redist\vcredist_x86_2008.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Continue?9876543210

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Continue?9876543210, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Continue?9876543210 Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Contraption Maker

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Contraption Maker, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Contraption Maker installation folder (Usually C:\Program Files\Steam\steamapps\common\ContraptionMaker\)

Run the following installers:

  • ...\Steamapps\common\ContraptionMaker\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Contraption Maker Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Contrast

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Contrast, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Contrast Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cook, Serve, Delicious!

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cook, Serve, Delicious!, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cook, Serve, Delicious! Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cooking Dash

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cooking Dash, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cooking Dash Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cortex Command

Issues and Fixes

 

Secondary Installers

If you're encountering issues with launching Cortex Command, make sure everything installed smoothly.

Pleaseverify your game cache and check your connection with Steam.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cossacks series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Community Forums

Community Forums

 

Steam Forums for Cossacks

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Costume Quest

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request. 

Steam Forums for Costume Quest

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Crack Down

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Crack Down, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Crack Down Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Crash Time series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Crash Time series

Steam Forums

 

Contact Kalypso Support

Technical Support

 

View Full Article

Crasher

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Crasher

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Crayon Physics Deluxe

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Crayon Physics Community Forums

Support Forums

 

Steam Forums for Crayon Physics

Steam Forums

 

E-mail Crayon Physics Support

Contact Support

 

View Full Article

Crazy Machines series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

Crazy Machines Support

Crazy Machines Support

E-mail Support

Note:

The In-Game Overlay does not currently function with these games

 

Crazy Machines 2 Add-on

Crazy Machines 2 Add-On is now listed as "crazy machines 2 addon content" in the DLC tab for Crazy Machines 2.

To view the additional content for this game that is registered to your account, please do the following:

1) Log in to Steam
2) Navigate the My Games tab
3) Right-click on "Crazy Machines 2".
4) Select "View downloadable content".

Alternatively, you can also find the DLC (downloadable content) for a game by right-clicking on the game, selecting 'Properties' and navigating to the DLC tab.

View Full Article

Crazy Machines: Golden Gears

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Crazy Machines: Golden Gears, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Crazy Machines: Golden Gears installation folder (Usually C:\Program Files\Steam\steamapps\common\Crazy Machines Golden Gears\)

Run the following installers:

  • ...\Steamapps\common\Crazy Machines Golden Gears\_CommonRedist\vcredist\2012\vcredist_x64.exe
  • ...\Steamapps\common\Crazy Machines Golden Gears\_CommonRedist\vcredist\2012\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Crazy Machines: Golden Gears Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Crazy Taxi

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Crazy Taxi, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Crazy Taxi Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

CreaVures

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for CreaVures

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Creeper World 3: Arc Eternal

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Creeper World 3: Arc Eternal, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Creeper World 3: Arc Eternal installation folder (Usually C:\Program Files\Steam\steamapps\common\Creeper World 3\)

Run the following installers:

  • ...\Steamapps\common\Creeper World 3\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Creeper World 3\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Creeper World 3: Arc Eternal Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cricket Revolution

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

 

Community Forums

Community Forums

 

Steam Forums for Cricket Revolution

Steam Forums

 

Contact Support

Technical Support

 

View Full Article

Crimecraft: BLEEDOUT

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Crimecraft: BLEEDOUT, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Crimecraft: BLEEDOUT Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

CrimeCraft: GangWars

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

CrimeCraft requires a separate account from your Steam account

If you have skipped the account creation process during installation, please complete this process:

  • Right click this game from the "My Games" tab in Steam
  • First, select "View Game CD Key" to obtain your activation code.
  • Choose "Copy key to clipboard" as the CD Key will extend past your Steam window.
  • Select "Manage game account..." to be taken to the CrimeCraft website
  • Complete the steps on this site to create a new CrimeCraft account or login to an existing account.  Make sure to paste your CD Key into the "Enter a Game Code" field.

 

CrimeCraft Community Forums

Community Forums

 

Steam Forums for CrimeCraft

Steam Forums

 

Contact CrimeCraft Support

Technical Support

Please use the Customer Service link on the right side of the page when contacting the CrimeCraft team

View Full Article

Critical Mass

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Critical Mass

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Critter Crunch

Issues and Fixes

 

If you're encountering issues with launching Critter Crunch, please verifying your game cache and checking your connection with Steam.

Exit Steam entirely.

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Crusader Kings II

Issues and Fixes

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Secondary Installers

If you're encountering issues with launching Crusader Kings II, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Dead Island installation folder (Usually C:\Program Files\Steam\steamapps\common\Crusader Kings II\)

Run the following installers:

  • ...\Steam\Steamapps\common\crusader kings ii\vcredist.exe
  • ...\Steam\Steamapps\common\crusader kings ii\dx\DXSETUP.exe

Reboot your computer and test any issues again. If the issue persists, contact Crusader Kings II support.

 

Downloadable Content (DLC)

Downloadable content for all Steam games will be automatically downloaded and integrated with your game. To view a list of the DLC that you own, do the following:

  1. Log in to Steam
  2. Navigate to your Library
  3. Right-click on Crusader Kings II
  4. Select "View downloadble content

If you are having trouble accessing or locating your DLC in-game, please contact Crusader Kings II support for detailed instructions.
 

View Full Article

Crusaders: Thy Kingdom Come

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Crusaders: Thy Kingdom Come

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Cry of Fear

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching Cry of Fear, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your Cry of Fear installation folder (Usually C:\Program files\Steam\Steamapps\common\Cry of Fear\)

Run the following installers:

  • ...\Steamapps\common\Cry of Fear\_CommonRedist\DotNet\4.0 Client Profile\dotNetFx40_client_x86_x64.exe
  • ...\Steamapps\common\Cry of Fear\_CommonRedist\DotNet\4.0\dotNetFx40_Full_x86_x64.exe

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cryostasis

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Cryostasis

Steam Forums

 

Contact Aspyr Support

Technical Support

 

View Full Article

Crysis

Issues and fixes

Warning:

An EA/Origin key is provided with any Steam purchase of Crysis. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to, have reached your activation limit, or are experiencing any other issues with your EA account, you must contact EA support for assistance.

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Crysis crashes or fails to launch

This is often caused by the applications packaged with the game not installing correctly.

Navigate to C:\Program Files\Steam\steamapps\common\crysis warhead\installers\

Run these programs in this order:

  1. DXSetup.exe
  2. Vcredist_x86.exe
  3. Pbsvc.exe
  4. comradeSetup.exe

 

Crysis Warhead crashes or fails to launch

This is often caused by the applications packaged with the game not installing correctly.

Navigate to C:\Program Files\Steam\steamapps\common\crysis warhead\installers\

Run these programs in this order:

  1. DXSetup.exe
  2. Vcredist_x86.exe
  3. Pbsvc.exe
  4. comradeSetup.exe

 

Crysis Warhead - ""Enter your registration code here"

If you receive the message: ""Please enter the entire Registration Code found either in your confirmation email, your game manual/product packaging, or game card.", please run Steam as administrator:

  1. If you are logged in, please exit Steam
  2. Navigate to the Steam installation folder (C:\Program Files\Steam\ by default) and right-click on the Steam.exe file
  3. Select Run as administrator...

 

Errors During First Activation of Crysis

SecuROM Support Page

If you have run out of activations, please contact EA Support to obtain more.

 

View Full Article

Crysis 2

Issues and fixes

Warning:

An EA/Origin key is provided with any Steam purchase of Crysis 2. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Secondary Installers

If you're encountering issues with launching Crysis 2, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Crysis 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\crysis 2\)

Run the following installers:

  • ...\Steamapps\common\crysis 2\install\DirectX\DXSETUP.exe
  • ...\Steamapps\common\crysis 2\install\Redistributable\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, contact Crysis 2 support.

 

View Full Article

CSI series

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Ubisoft Support

Ubisoft Support

 

View Full Article

Cthulhu Saves the World

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for Cthulhu Saves the World

Steam Forums

 

Contact Support

Technical Support

 

View Full Article

Cube & Star: An Arbitrary Love

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cube & Star: An Arbitrary Love, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Cube & Star: An Arbitrary Love installation folder (Usually C:\Program Files\Steam\steamapps\common\CubeAndStar_AnArbitraryLove\)

Run the following installers:

  • ...\Steamapps\common\CubeAndStar_AnArbitraryLove\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\CubeAndStar_AnArbitraryLove\_CommonRedist\vcredist\2010\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cube & Star: An Arbitrary Love Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Cubemen

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cubemen, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cubemen Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cubemen 2

Issues and Fixes

 

If you're encountering issues with launching Cubemen 2, please verifying your game cache and checking your connection with Steam.

Exit Steam entirely.

Reboot your computer and test any issues again.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

View Full Article

Culpa Innata

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Contact Technical Support

Technical Support

 

View Full Article

Cursed Crusade

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Steam Forums for The Cursed Crusaed

Steam Forums

 

Contact Technical Support

Technical Support

 

View Full Article

Cut the Rope

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cut the Rope, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cut the Rope Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Cypress Inheritance: The Beginning

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Cypress Inheritance: The Beginning, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Cypress Inheritance: The Beginning Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

Damage Inc. Pacific Squadron WWII

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing Damage Inc. Pacific Squadron WWII, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact Damage Inc. Pacific Squadron WWII Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

 

View Full Article

The Castle Doctrine

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing The Castle Doctrine, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Reboot your computer and test the issue again. If the issue persists, you will need to contact The Castle Doctrine Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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The Cave

Issues and Fixes

 

Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching The Cave, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your The Cave installation folder (Usually C:\Program files\Steam\Steamapps\common\thecave\)

Run the following installers:

  • ...\Steamapps\common\thecave\redist\directx\DXSETUP.exe
  • ...\Steamapps\common\thecave\redist\vcredist_2008_x86.exe
  • ...\Steamapps\common\thecave\redist\vcredist_2010_x86.exe

Reboot your computer and test any issues again.

 

Soundtrack location

Owners of the soundtrack can find it in the following default location whenver The Cave is installed:

For a PC:

  • C:\Program Files (x86)\Steam\Steamapps\common\thecave\The Cave Sountrack\

For a Mac:

  • /Users//Library/Application Support/Steam/SteamApps/Common/thecave/the cave soundtrack/

In order to be able to access the folders in which Steam is installed on OSX 10.7 (Lion) please do the following:

  1. Open Terminal
  2. Type chflags nohidden ~/Library
  3. Close Terminal

You should now see your Library available in Finder if you click on Go > Library in the menu bar while holding down the option key.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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The Chaos Engine

Issues and Fixes

 

Verifying Your Game Files

If you're encountering issues with launching or playing The Chaos Engine, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your The Chaos Engine installation folder (Usually C:\Program Files\Steam\steamapps\common\Chaos engine\)

Run the following installers:

  • ...\Steamapps\common\Chaos engine\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
  • ...\Steamapps\common\Chaos engine\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steamapps\common\Chaos engine\_CommonRedist\vcredist\2010\vcredist_x86.exe
  • ...\Steamapps\common\Chaos engine\_CommonRedist\OpenAL\2.0.7.0\oalinst.exe

Reboot your computer and test the issue again. If the issue persists, you will need to contact The Chaos Engine Support.

 

OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7, Windows 8, or Windows Vista, please complete the instructions in our Windows 7, Windows 8, and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.

 

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The Club

Important:

Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.

Note:

Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library

 

Troubleshooting Guide

 

A troubleshooting guide written by the game developers can be found here. Before contacting Sega Support, you might want to give these steps a try.

 

Contact Sega Support

Sega Support

 

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