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Trading and Gifting

Deleted Items

Important:

Steam Support does not restore deleted items.

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Extra Copies

Extra copies are not given in most cases.

Only titles purchased in special promotions as outlined below are eligible for giftable extra copies

 

How do I receive extra copies to share with friends?

Extra copies will only be issued as a special promotion in the following specific cases:

  1. Users who own "Left 4 Dead" and then go on to purchase "Left 4 Dead + Left 4 Dead 2 Bundle" will receive an extra copy of "Left 4 Dead".
  2. Users who own "Portal" and then go on to purchase "Portal Bundle" will receive an extra copy of "Portal".
  3. Users who own “Half-Life 2” and go on to purchase “The Orange Box” or the "Valve Complete Pack" will receive an extra copy of “Half-Life 2”.
  4. Users who own “Half-Life 2: Episode One” and then go on to purchase the "Half-Life 2: Episode Pack”, “Valve Complete Pack” or “The Orange Box” will receive an extra copy of “Half-Life 2: Episode One”.
  5. Users who own "Dawn of War II"and then go on to purchase "Dawn of War II Gold Edition" will receive an extra copy of "Dawn of War II"
  6. Users who purchase the available four packs for specific Steam titles will receive three extra copies of that title to gift to friends.
  7. Extra copies may apply as a part of some limited time promotions. In that case, information on what will be included with your purchase will be listed on the storefront's transaction page.

These special promotions will allow you to send a gift pass for your extra copy to a friend who does not already own the game.

These promotion do not apply to any games other than those specifically listed.

 

Limitations

“Half-Life 2” and “Half-Life 2: Episode One” are only eligible to receive extra copies once.

For example, if you own “Half-Life 2” and/or ”Half-Life 2: Episode One” and receive extra copies for your purchase of “The Orange Box”, you will not receive additional extra copies if you then go on to purchase the “Valve Complete Pack”.

Do all duplicate purchases on Steam work this way?

No. This special offer only applies to games or game packages listed above.

 

Giving away extra copies

When will I be able to give away my extra copies?

Your extra copies will be available to give away once the game or game package has been registered to your Steam account.

How do I know when I have extra copies available to give away?

You can always find any available extra copies on your account by clicking "Manage gifts & guest passes" under the "Games" menu in Steam. The extra copies will be listed in your Steam Inventory.

Furthermore, upon redeeming a bundle from your inventory when your account already owns one or more of the games you will receive a warning that explains which games you will receive an extra copy for before you add the bundle to your Library:

Will my extra copies expire if I don't give them out quickly enough?

While some guest passes are temporary, the extra copies you receive for the promotions listed above will not expire – you can gift your extra copies at any time as long as your Steam account remains active.

What will my friend receive when I send them my extra copy?

Your extra copy will arrive as a gift message. If your friend does not currently have a Steam account or you see an error when sending it to a Steam account, please attempt to send the gift to your friend's email address.  You can read more about how to send and re-send gifts here.

How can I tell if my friend already owns one of these games?

If you are sending a gift directly through Steam, users who already own this game will automatically be filtered out of the potential list of recipients.

If you are positive that they do not have this game, you can send it to their email. Users who already have a subscription to a gift they’ve received will not be able to activate it on their existing account.

May I Buy or Sell my extra copies?

No. This violates the Steam Subscriber Agreement and may result in all involved Steam accounts becoming permanently disabled.

 

Receiving Extra Copies

How do I use an extra copy given to me by a friend?

Please visit the following page for instructions on how to redeem an extra copy/gift.

I sent an extra copy to a friend, but that person never received it. What now?

Please visit the following page for instructions on how to re-send an extra copy/gift.

I sent an extra copy to a friend using their email address, but it turns out that person already owns this game. Can I give this game to someone else?

Please visit the following page for instructions on what to do in this situation.

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How to List Trades for Steam Support

When contacting Steam Support about a specific trade it is extremely important to provide us with complete information about the trade.

Below are instructions on how to provide us with a screenshot of the trade from your trade history in your account:

Note: When saving a screenshot, please include the account name located on the top right corner of the page. We do not need a screenshot of any trade offers.

To view your inventory history, please do the following:

  1. Launch Steam
  2. Hover over your profile name at the top and select ‘Inventory’
  3. Click ‘More’ in the top right, then 'View Inventory History'

This will allow you to view all previous trades, as well as item(s) included in these trades.

Saving a Screenshot on a PC
Saving a Screenshot on a Mac
Saving a Screenshot on Linux

If the items that are missing were not traded to another user, please provide a complete list of the items in your ticket that you appear to be missing. Please include the last date that you know that the items were on your account.

Below is the type of screenshot you should be sending us:

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Item and Trading Bugs

If you wish to submit a bug, please provide a detailed explanation of its behavior, including relevant screenshots and detailed steps that we can take to reproduce the bug.

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Items Not Properly Awarded

Important:

Steam Support does not modify these bans and restrictions, regardless of the circumstances under which an account became restricted.

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Items Traded From Stolen Account

What is Steam's policy regarding items that were traded while an account was stolen?

Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.

For information on how to safeguard an account, please read our Account Security Recommendations and Account Phishing FAQs.

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Missing or Stolen Items

Before creating a Steam Support ticket

Before contacting Steam Support, ensure that your question is not answered in one of the links on this page. If your question is not answered within the most relevant link, scroll to the bottom of that page for a list of required information and tips for resolving your issue with Steam Support as soon as possible.

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My Gift Has Been Revoked

Steam Support will restore the items/gifts that were associated with the trade that you performed to receive the game. Please contact Steam Support if a game that you traded for is missing from your inventory or account.

  • If you traded away the gift and it was later revoked from a different account, Steam Support will be unable to assist you.
  • If there are no items exchanged for the gift, Steam Support will be unable to replace the game.

 

To avoid encountering this issue in the future, please be aware of trades that are excessively imbalanced.

Please see the recommended trading practices for further information.

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Recommended Trading Practices

Steam Trading Policy

Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. Please use the above recommendations to avoid getting scammed.

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Steam Gifts

What is a Steam Gift?

When you purchase a game on Steam, we offer the option to “gift” the item to anyone you choose, whether or not the recipient is a current Steam user. The recipient will receive the gift as an attractive e-mail card with a personal message from you and instructions to redeem the game.

A Steam gift purchase is a one-time transfer—after the recipient has activated and installed the game, it is a non-refundable game in his or her Steam games collection. Also note that you may only gift new purchases—you may not transfer games you already own. That’d be like wrapping up and presenting the toaster you’ve used every morning for the past year.

 

How can I purchase Steam Gifts for a different Steam user?

To give a gift to a friend or family member, locate the game you would like to gift on the Steam Storefront and then click the "Add to cart" button. Upon checking out, select the "Purchase as a gift" option to purchase the items in your cart for a friend.

 

Selecting your gift recipient

You can send your gift to an e-mail address, you can select the recipient from one of your Friends in the Steam Community, or you can place the game in your Steam Inventory and send it via Steam Trading. If you are sending your gift to an e-mail address, please verify that you have typed the e-mail address in correctly. If the gift is not a surprise, we recommend verifying the address with the person you are gifting the game to in order to ensure that they receive the gift promptly.

Gift method

 

How can I deliver the gift at a later date?

If you are interested in purchasing a subscription for someone as a gift but do not want it delivered until a later date, please purchase the game as a gift and add it to your Steam Inventory to send it later. As long as you do not redeem it, you will have a gift for this subscription on your account that can be resent at anytime.

 

Including a Special Message with your gift

You may take a few moments to add a special message to the gift recipient. When they receive your gift, your special message will be displayed for them in Steam and they will also receive your gift message via e-mail.

 

Payment Methods

Steam currently accepts the following payment methods. Once your purchase is complete, please print your receipt for your records and store the hard copy in a safe place. You will also receive an e-mail receipt verifying your purchase.

Gift Example

 

What happens after I purchase a gift?

Your friend will receive an e-mail message, including your personalized gift message, notifying them that they have received a gift. If you have selected to send your gift through Steam, your friend will also receive a gift message in the Steam client. If you have added the gift to your Steam Inventory you will be able to send the gift by doing the following:

  1. Login to your Steam account from the Steam client.
  2. Once logged in, click here to open your inventory or choose "Manage Gifts and Guest Passes..." from the 'Games' drop down menu located at the top of the Steam client.
  3. Locate the gift you purchased and added to your inventory (in the case below it is Portal 2)
  4. Gift inventory
  5. Click on "Send Gift..."
  6. Choose whether or not you wish to send the gift via e-mail or directly through Steam. If sending by e-mail make sure you type the e-mail address correctly to ensure delivery.
  7. Click on 'Next'.
  8. Fill out the message box that will be delivered with your gift and click on 'Send' to send the gift.

 

How will I know whether my friend has received their gift?

To check the status of your gift purchase, install Steam and login to your account.  Within Steam, click on "Games" in the main menu, then select "Manage gifts and guest passes...", and click the "Pending Gifts" tab on the right side of the window. Once your friend has redeemed their gift in Steam, the gift will move from "Sent Gifts" to your "Gift History" and the gift will be removed from your Steam Gift Inventory.

Additionally, you will receive the following notification in your Steam Gift Inventory after the gift has been sent letting you know your gift is being tracked:

Gift Status

 

How do I use a Steam gift given to me by a friend?

If you do not already have Steam, download and install Steam here. Once you have Steam installed, you will be prompted to create an account or login to an existing Steam account. If you do not have an account, please create one.

1. You will receive an e-mail containing a link that will open Steam to redeem your gift or in the Steam client you will receive a notification at the top right corner that says you have a new gift as seen below:

New gift notification

2. Clicking on "1 new gift" will take you to the following screen where you must click either Accept Gift or Decline Gift. Once you click Accept Gift you will have the option to add the game directly to your Library or to your Steam Inventory:

Gift received

If you click on Decline Gift the gift will be returned to the original sender so they can re-send it to another user on Steam.

If you do not see your gift in your Steam Inventory please ask the gifter to resend the gift to you. Please confirm your Steam account or email address with them. They will be able to resend the gift to you from their Steam Inventory as described above.

If you receive a game that you already own then you will only be able to add the game to your Steam Inventory and send it to another user on Steam.

3. If you add the game to your Library will be listed in your Library > Games list in Steam, highlighting the game and clicking the "Install" will download the game to your computer.

If you add the game to your Steam Inventory and you wish to add it to your Library you will need to open your Steam Inventory, select the gift and click on "Add to my game Library..." as seen below:

Gift inventory

If the game is already in your Library you will receive a notification that it is and you will not be able to add it.

If the game is not in your Library you will receive a pop-up notification confirming your actions, and if you have any duplicate games in a package you will be notified that you will not receive extra copies as seen below:

Extra copies

If you attempt to add a game to your Library that requires additional games that you don't own you will receive an error message as well:

No base game

Gifting Questions

 

Do gifts expire if they are not redeemed in a certain amount of time?

Gifts will not expire once they have been issued. Once the gift purchase has been activated, the game is permanently subscribed to the Steam account that it was redeemed on.

If you accept the gift and add it to your Steam Inventory it will be in your inventory indefinitely until you either un-pack the gift or send it to another user.

 

How can I tell someone else how to give me a gift on Steam?

To give a gift on Steam, simply create a Steam account online and then purchase your gift from the Steam store. For more information about purchasing games on Steam, please see this guide.

Do not allow someone else to use your Steam account to make a gift purchase.

 

What will my friends see if I send them a Steam gift?

If your friend does not currently have a Steam account, your invitation will be sent to his or her email address with information on installing Steam and accepting your gift. If you've chosen to send your gift directly to your friend's Steam account, your friend will receive an email and the user will receive a notification at the top of their client that they have received a new gift:

 

My friend is in another country, can they install the game at the same time it is available to me?

Not necessarily. Steam games are tied to the region's release schedule. If another user has a later release date for their country, they will not be able to play their received gift until that time.

 

Can I gift game packs?

Yes, you can gift game packs the same way you would gift an individual game. Four packs of games cannot be gifted.

 

How can I tell if my friend already owns the game(s) I would like to gift?

If your friends are members of your Steam Friends list, you can learn whether they already own the game you'd like to give. Your Steam Friends who already own this game will automatically be filtered out of the potential list of recipients. You can also visit your friend's Steam Community profile and click the link to "View all games" to view your Friend's list of owned games on Steam before purchasing them a gift.

 

I sent a Steam gift to a friend, but that person never received it. What now?

You can resend gifts in case your friend's email gift message was lost. If you are resending to a new (or corrected) email address you should be able to resend immediately. If you are attempting to resend it to the same email address the Steam system requires that you wait 24 hours to prevent the spamming of users. When you resend a gift the previously generated email will become invalid and the “accept” link within it will no longer work. Your friend must use the latest version of the email when accepting the gift.

If the recipient does not see the email, their email provider may be blocking our email. Please try having them use an email address from another provider.

Alternatively, sending it directly to their Steam account is another option.

 

I sent a Steam gift to a friend's email address, but that person already owns this game. Can I give this gift to someone else?

Yes, provided your friend has not already redeemed your gift using a different Steam account. To give your gift to a different friend, install Steam if you haven't already done so. After logging into your account, click on the "Games" menu and select "Manage gifts and guest passes". From your Steam Inventory locate the gift that has not been redeemed and click on Re-send gift.

 

Can I give multiple gifts at the same time?

You can give as many gifts as you'd like at one time, but only to one friend per transaction.

 

Can I gift games I no longer play to my friends?

You can not gift games that were previously purchased on your Steam account to friends.

 

The game I was gifted has been revoked

Please see this guide.

 

May I sell gift subscriptions?

Steam Gift Purchases can not be sold. Attempting to sell a gift subscription is a violation of the Steam Subscriber Agreement and may result in your account being permanently disabled. You can trade gifts using our new Steam Trading system and can read more about that here.

 

How do I share the Four Pack for [L4D, L4D2, Borderlands] with three friends?

To do this, simply purchase the Four Pack on Steam, and then refer to this guide to share your Extra Copies using the Steam client.

 

How do I view my gift history?

You can view your gift history by going to your Steam Inventory > Click on Pending Gifts > View Gift History:

Gift history

Why do I have to wait 30 days to trade my gift?

Steam restricts all gifts from being used in a Steam trade for 30 days after their original purchase date. However, you can still use the ‘Send A Gift’ feature to send this game to a friend at any time.

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Steam Trade Offers

What is a trade offer?

A trade offer is a prepackaged trade that you can send to a friend. You pick the items you’re willing to give up from your inventory and what you’d like to receive from your friend, and then send it off. Your friend can then choose to accept, decline, or make a counter offer. Unlike regular Steam Trading, you don't need to both be online at the same time. Plus, trade offers can be sent and received using a web browser.

How do I send a trade offer?

You can create and send a trade offer from two places: the Trade Offers page off your Inventory and from a friend’s profile.

To send an offer from your Trade Offers page:

  1. Open Steam (either the client or via the web)
  2. Hover over your persona name at the top
  3. Click on Inventory
  4. Click on Trade Offers
  5. Click on New Trade Offer
  6. Select the friend you'd like to make a trade offer to
  7. Select the items you wish to trade from both inventories
  8. Check the box to confirm the trade contents
  9. Click on Make Offer

To send an offer from a friend's profile:

  1. Open Steam (either the client or via the web)
  2. Hover over your persona name at the top
  3. Click on Friends
  4. Click on the friend you'd like to make a trade offer to
  5. Click on More
  6. Click on Offer a Trade
  7. Select the friend you'd like to make a trade offer to
  8. Select the items you wish to trade from both inventories
  9. Check the box to confirm the trade contents
  10. Click on Make Offer

If you are sending items to another user and receive trade offer e-mail confirmations, then you will get an e-mail to review and complete the trade offer:

Once you confirm the trade the offer will complete and the items will be exchanged.

I don't want to confirm trade offers via e-mail. How can I opt-out?

To opt-out of confirmation e-mails please use the following steps:

  1. Open Steam
  2. Click on your account name in the upper right corner
  3. Click on View Profile
  4. Click on Edit Profile
  5. Click on My Privacy Settings
  6. At the bottom select the Disabled radio button under Confirmation of Trades
  7. Verify you want this feature disabled by agreeing that Steam Support will be unable to recover stolen items if you proceed
  8. Check your e-mail and confirm this by clicking on "Yes, opt-out of trade confirmation emails"

Important:

By disabling trade confirmation emails, Steam Support will not provide assistance in recovering items lost through the trade interface for any reason.

To whom can I send a trade offer?

Currently you can send trade offers to your friends. Trade offers respect Inventory privacy settings, so if your friend has their inventory set to “Private” you cannot see their inventory to select items to send a trade offer.

What can I put in a trade offer?

Any tradable items in your inventory.

Note that you cannot include Steam Wallet funds in a trade or trade offer. If someone sends you a trade offer claiming to include Steam Wallet funds it may be a scam. You can report scammers using the "Report Violation" link on their profile.

How do I view my trade offer?

When you receive a trade offer you’ll get a notification in the green notification drop down at the top right of Steam. You can view pending offers and offer history from the Trade Offers page in your Inventory.

Are items in a trade offer temporarily removed from my inventory like the market?

No, items in a trade offer remain in your inventory until an offer is accepted.

Can I send more than one offer with the same items?

Yes, you can send more than one offer containing the same items. When an offer is accepted any other pending offers with the same items will change from pending to inactive and be moved into Offer History.

What happens to an offer when an item is no longer available?

If a trade offer contains an item that is traded away or sold on the market, the trade becomes inactive and can no longer be accepted. It will automatically be moved into Offer History.

How do I change or counter an offer?

You can change or counter any offer you have received. Open the offer and select “Change offer”, then change the trade however you like, confirm the items, and “Send Counter Offer.” The counter offer will be sent back as a new trade offer.

How do I cancel an offer I've sent?

You can cancel a pending offer you've sent from the Sent Offers area of the Trade Offers page.

What do I do if I’m unhappy about a trade I made?

All trades are final; make sure you really want to make a trade before confirming.

How long is an offer good for?

Trade offers automatically expire after 2 weeks. You can find the offer expiration date at the bottom of a pending offer.

Where can I see my trade history?

You can view your trade history from the Trade Offers page or from the “More” drop down in your Inventory.

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Steam Trading

How do I trade?

In order to initiate a trade you need to be logged into the Steam Community and connected to Steam Friends.

1. Open your Friends list, located in the lower right hand corner of the Steam client

2. Click on the small arrow next to the friend you wish to invite to Trade and click on Invite to Trade

Alternatively, if you are chatting with your friend you can start a trade from the chat window by clicking on the large arrow and selecting Invite to Trade:

3. Once accepted the trade window will appear where you can view your items, games, and coupons available to trade.

4. Select the appropriate backpack you wish to view from the dropdown menu on the left

5. Click and drag the item, game, or coupon you wish to trade from your backpack to your trade window. If you wish to remove an item, game, or coupon simply drag it back to your backpack from the trade window.

6. Click on Ready to Trade and wait for the other party to click on Ready to Trade.

7. Verify the contents of the trade are correct by hovering your mouse over each item and reading the item details.

8. Click on Make Trade - Once you click this button the trade cannot be undone!

9. The trade will finish processing and you will receive a confirmation window with what items, games, or coupons you received in the trade

 

What do you mean by trading Steam Gifts?

Any game you’ve purchased from the store as a gift, or received as an Extra Copy, can be traded to other users 30 days after their original purchase. They can be used to trade for other Gifts, or for items in games supporting Steam Trading. If you would like to purchase a gift and save it to send it as a gift or use it in a Steam trade at a later time, please choose 'Store the gift in my inventory to send later' when checking out.

 

What restrictions are there on trading Steam Gifts?

Steam restricts all gifts from being used in a Steam trade for 30 days after their original purchase date. However, you can still use the ‘Send A Gift’ feature to send this game to a friend at any time. Some gifts are also restricted to the territory that they are purchased in. This is noted on the gift itself when viewing it.

 

Does Steam Trading mean I can sell my used games?

No, only games that have been bought as a gift, and thus have never been played, can be traded. Once the Steam Gift is opened and added to your game library, you won’t be able to trade it again.

 

How do I see my Inventory on the Steam Community?

From your username drop down in the top Steam menu, select Inventory. You can also find a link from your profile.

 

Who can see my items?

Your Inventory privacy settings can be found in your Inventory, they are similar to the Profile privacy settings – public, friends only, friends of friends, or private.

 

Who can I trade with?

You can initiate a trade with anyone in a Group Chat or on your Friends List.

 

How is this different from trading in Team Fortress 2?

We’ve improved the display of changing which items are in the trade, and significantly increased the number of items that can be traded in one session. We hope these improvements will help with confusion or users trying to deceive others in the trade.

 

I have ideas for other things in Steam that can be traded. How do I give that feedback?

You can post feedback or suggestions in our Suggestions/Ideas forum as it is regularly read by our developers.

 

I think I just lost items in a trade! What do I do?

Please view our Steam Trading Policy for more information.

 

How do I add a game to my library after receiving it in a trade?

Go to the game in your Steam Inventory and click “Unpack gift…” to add it to your library.

 

What if a game I received in a trade is fraudulently purchased?

Please view our Steam Trading Policy for more information.

 

How do I purchase a game and place it in my inventory?

Purchase the game you want as a gift. Select the option "Store the gift in my inventory to send later". Once the purchase is complete you will be able to view the game in your inventory by clicking on the Community tab and then click on 'View Inventory' under the right hand column titled 'Actions'. Select the Steam tab and this will open the games/gifts that are currently in your Steam inventory.

 

How do you handle scams?

Please view our Steam Trading Policy for more information.

 

What does probation do to your account in Steam Trading?

Upon receiving a trade ban your account gets placed into probation as well. Probationary status allows other users to determine if a user has committed scams in the past so they can make better decisions about whether or not they want to trade with previous scammers. Probationary status does not prevent users from trading.

 

I can't trade! Why not?

There are different reasons why you may be unable to trade or use the Market. Please see the following Trading and Market Restrictions article for more information.

Why do I have to wait 30 days to trade my gift?

Steam restricts all gifts from being used in a Steam trade for 30 days after their original purchase date. However, you can still use the ‘Send A Gift’ feature to send this game to a friend at any time.

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Steam Trading Cards

This page contains an overview of Steam Trading Cards. For more specific information, read the Steam Trading Cards FAQ here: http://steamcommunity.com/tradingcards/faq/

What are Steam Trading Cards?

Steam Trading Cards are virtual cards, earned by buying and playing games on Steam, that can be crafted into badges that grant rewards. Collect a set of cards to earn items that help you customize your profile and show off your gameplay.

 

How can I get trading cards?

You can get trading cards simply by playing one of the participating games. As you play, you'll occasionally receive trading card drops which will be placed in your Steam Inventory.

 

Is there a limit to how many trading cards can drop?

Most games will drop a number of cards equal to about half the number of cards in that game's set of cards. For example, Half-Life 2 has 8 cards in its set, you can receive 4 card drops by playing it. You'll need to collect the other half of the set from other community members. You can check how many drops you have remaining on your Badges page.

 

Do free to play games drop trading cards?

Free to play games drop game cards based on your in-game purchasing. For every $9 USD spent (approximate) since the launch of the game's trading cards, you will earn one card drop. This card will drop at some point as you play.

 

Why is my free to play game purchase not granting drops?

DLC from the Steam Store will not grant additional trading card drops for a free to play game. The only purchases that qualify are those completed through the in-game store.

 

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Steam Trading Policy

What is Steam's policy on returning scammed items/gifts?

Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may submit a report from the offending user's profile, however contacting Steam Support will not result in the return of any stolen items/gifts. This does not include fraudulently purchased games that you received and were removed from your account. Please see the below question for how we handle fraudulent gift trades.

What if I redeemed a game from a trade that is fraudulently purchased?

If this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you redeemed/unpacked to your account will be removed. We will restore the items/gifts that were associated with the trade that you performed to receive the game as a one-time customer service gesture. If you did not trade any items/gifts for the game directly then we are not able to restore anything to your account (i.e. if the game was a gift). Please contact Steam Support if a game that you traded for is missing from your inventory or account.

What is Steam's policy on returning items that were taken while my account was hijacked?

The use and security of the Steam account is your responsibility. It does not matter if you let someone use the account, or if the account was being used without your knowledge. It is your responsibility to safeguard your account against such activities.

For information on how to safeguard your account, please read our Account Security Recommendations and Account Phishing FAQs.

Why will Steam not return items that were scammed?

During the trade process, Steam asks you to confirm your trade multiple times. It is your responsibility to review the items that you are trading. You first confirm the trade by checking the box that states, "Check this box when ready to trade". Once checked, you cannot add any items to the trade. If you remove an item you will have to re-check the box to confirm that you are ready. Once both users in the trade have checked this box, the final confirmation button will turn green. Both users must click this button to complete the trade. A log of the trade is also kept in a separate chat box within the trade window.

What are the best ways to verify a trade to avoid getting scammed?

  • Do not rush the trade. A common tactic by scammers is to force you to trade quickly so they can change items/gifts in the trade without you noticing. Take your time during the trade to avoid getting scammed.
  • Mouse over every item to ensure that the item/gift's properties are correct. Information about the item/gift will be stated here including the quality, name, description and any effects.
  • Pay attention to the trade log while making the trade. All changes, additions, removals and actions will be recorded in this box. You may also use it to communicate with the trader.
  • Do not trade items outside of the trade window. If another user requests that you do, they will likely scam you. Always insist to trade within the trade window in Steam. Wallet credit and money cannot be traded or added to the trade window.
  • Ensure that you are trading with the correct user. Scammers may try to impersonate your friends and other trusted traders. It is your responsibility to know who you are trading with.

What should I not trade for?

Do not trade for anything that cannot be added into the trade window within Steam. The most common examples of these scenarios are the following:

  • Trading items/gifts for money outside of the Steam Community market. You cannot add Wallet credit, PayPal, gift cards or any form of money into the trade window.
  • Trading items/gifts for CD Keys. You cannot add a CD Key into the trade window. CD Keys that are offered can be for a different game, fake, used or region restricted.
  • Trading items/gifts for nothing in return in the first trade and expecting to get an item or gift in a later trade. There is no reason to not trade everything in one trade. You may add unlimited items/gifts to a single trade. A common example of this is using a middleman to facilitate a one sided trade.

What do I do if I was scammed?

If you are scammed, please use the Report feature built into Steam:

  • Go to the profile of the offending user
  • Click the 'More' drop-down located at the top right of the page
  • Choose "Report Violation"
  • Select the violation (example, "Attempted Trade Scam") and hit "Submit Report"
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Trading and Market Restrictions

Important:

Steam Support cannot modify trading or Steam Community Marketplace restrictions, regardless of the circumstances under which your account became restricted. 

 

Types of Restrictions

Newly Authorized Device

If you are logging onto Steam from a device that has not been Steam Guarded for 7 days you will not be able to trade or use the Community Market from this device for 7 days. Any other devices that have already been authorized for 7 days will still be able to trade and use the Community Market.

Actions such as clearing your browser cookies, using a new browser, reinstalling Steam, and reformatting will trigger this restriction.

Steam Guard Not Enabled

We require Steam Guard to be enabled for 15 days to help protect your items and Steam Wallet funds from being misused by someone who may have illicitly obtained your password. If you have not had Steam Guard enabled for 15 days, you will be unable to trade or use the market. Accounts that currently have Steam Guard disabled will be unable to trade and use The Market.

Steam Guard Only Recently Enabled

If you have recently enabled Steam Guard on your account, you will be unable to use The Market for 15 days since Steam Guard was enabled. Deauthorizing Steam Guard or disabling then enabling Steam Guard will also trigger this restriction.

Recent Password Reset

If you reset your password, you will be restricted from trading and the Community Market for 7 days. If your account has not had any activity for more than 2 months, these restrictions will apply for 30 days. We do this to help protect users who lose access to their email account. Note that this does not affect password changes, only password resets.

Newly Added Payment Method

Only items and games that are purchased with trusted payment methods can be traded immediately; otherwise there is a 7 day cool down before they can be traded. The Steam Community Market will also be unavailable during the cooldown. Any payment method that has been verified using the card ownership verification tool is considered trusted. You may verify your credit card to gain access to the Market sooner here. Verification amounts are sent to your bank in the currency that appears in the Steam store. If your bank converts the charges into your local currency, please contact them for the pre-converted amounts.

Purchase Limitations

Your account must have a successful purchase older than thirty days, but not older than a year in order to access the Marketplace. The purchase of wallet funds, games, DLCs and software meet this requirement. Retail CD key activations and gift purchases do not satisfy this requirement.

Current Trade or Community Ban

You also may be unable to trade or use the market if your account has been banned from trading by Steam Support. Depending on the severity of the violation, you may receive a temporary or permanent trade ban.

VAC Ban

If a VAC Ban (for any game), cooldown or overwatch ban has been registered on your account, you will no longer have access to the CS:GO store, or be able to make trades for CS:GO items, and you will no longer receive item drops. You will still have access to your items that were acquired before the ban/cooldown.

Invalid Cookie

In some cases, the Steam Community Market is unable to read your browser's cookie. In most cases, logging out of your Steam account and logging back in will resolve this. If this doesn't fix the issue then you maybe running a program or browser addon that is interfering with Steam's cookie. In rare cases you may have to try another browser or delete the Steam cookie from your browser.

Recent Self Refund

If you have issued a refund on your Steam account to your Wallet, you will be restricted from using the Market for 7 days while the funds are verified.

Email Change

Changing your account email will restrict you from trading for 5 days.

Game Specific Cooldowns

  • Items purchased in-game or on the Steam Community Market will not be tradable or marketable until after the date indicated.
  • Timed drops from Dota 2 are not tradable or marketable.
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