Before reading further, be sure to:
Responsiveness and output can be affected if the controller detects input on the Track Button while it is being powered on. If the Track Button does not seem to be registering input or feels sluggish, try these steps:
Try this a couple of times. If the problem persists, you can click "Contact Steam Support" below to get help.
Titles without native Index Controller support should automatically map existing control schemes and work without additional customization. If you would like to remap these controls or load a custom controller binding from the Steam Workshop, you can do so by going to the SteamVR status window, opening the menu, and selecting Devices > Configure Controller.
For advanced information about how to use the legacy input system to create custom controller bindings, you can check out our rebinding guide.
If your controller is not ready, first check the LED above the Track Button and follow the steps below:
Controller is powered, but not paired to your headset. Pair your controller again:
If this does not pair the controller, try turning the device on and off to power-cycle it.
The controller is in an error state. If you just updated your controller firmware, click "Contact Steam Support" below to get help.
If you did not just update your controller firmware, you should be able to recover your controller by following the Reset your controller instructions below.
Controller is not powered. If your controller will not power on, plug it in for a while to ensure that it has a charge and then try again. If the LED remains off, check the device's status in VR Monitor. It should be gray. If it is in another state, you can try resetting your controller using the instructions immediately below.
If none of this information solved the problem, you can try performing a "hard reset" on your controller. To do this:
The controller should recover. If you continue having problems, you can click "Contact Steam Support" below to get help.
If you're having a tracking issue, please refer to our Base Station & Lighthouse Tracking article.
Please unplug controllers during gameplay. Pulling the charge cable at an angle may cause damage.
If you suspect damage to your controller's USB-C connector, please contact Steam Support
Developers and users who prefer wired controller workflows should consider using a "USB-C breakaway cable".
We're aware that some USB-C charging cables are not compatible with the molding around the controller's ports. We recommend avoiding cables with bulky plug housings. See the included USB-C cables for reference.
To take advantage of fast charging, you can use any USB charging port capable of at least 1 Amp with the included Type-A to Type-C charge cable.
Examples of fast charge ports:
Examples of standard charge ports:
The device does not take advantage of USB PD ports (power delivery).