Main Menu
We have made some changes to how Steam Wallet Codes are redeemed on Steam, as part of our ongoing effort to reduce scams like the ones explained HERE. These changes should not impact regular customers who enjoy using Steam wallet codes they purchase at retail in their local currency.
Each Steam User Account is associated with a specific currency, which you can see in the top right corner of your Steam Client. Going forward, you may encounter an error if you try to activate a Steam Wallet Code issued in a different currency than the one of your Steam User Account.
If you have questions about your ability to redeem Steam Wallet Codes, please contact Steam Support. If you are concerned about the legitimacy of a Steam code you have purchased, you should ask your retailer.
Please visit our Where to buy Steam Wallet Codes article to find Valve-authorized retailers for genuine Steam Wallet Codes.
Depending on where you live, you can find physical Steam Wallet cards that contain codes which can be redeemed into your Steam account at many electronics retailers, convenience stores, game stores and grocery stores. You can also purchase Steam Wallet codes printed directly on a receipt or delivered via SMS/text message or email through various kiosks, cybercafes and eCommerce websites. Codes are also available directly from PayPal.
Please visit our Where to buy Steam Wallet Codes article to find the best local purchasing option nearest you.
Steam Wallet codes work just like gift cards which can be redeemed on your account for Steam Wallet credit and used for the purchase of games, software and any other item you can purchase on Steam. You can find Steam Wallet Codes at many retail stores across the World in a variety of denominations and different currencies.
Funds added to the Steam wallet will be used towards the next purchase(s) to the Steam account. Once depleted, another form of payment can be used.
In most cases, the new funds will automatically be displayed in your account. If the issue persists for more than two hours after completing your transaction, please do the following:
When in the “Review + Purchase” step during checkout click “My Steam Wallet” as a payment method. The cost of the item you purchase and the associated tax will be deducted from your wallet funds.
If you have never had a Steam Wallet balance on your Steam account, the funds will be added in the currency of the Steam store. If you have an existing Steam Wallet (regardless of the current balance), the funds will be added in your Steam Wallet's current currency.
Yes. Each Steam User Account is associated with a specific currency, which you can see in the top right corner of your Steam Client. You may encounter an error if you try to activate a Steam Wallet Code issued in a different currency than the one of your Steam User Account.
If a Steam Wallet code has been damaged or is otherwise unreadable, please contact Steam Support with a photo of the code attached to the ticket.
No, wallet funds cannot be moved or withdrawn to a bank account. Once a Steam Wallet code has been redeemed on an account, the wallet funds are then tied to that account. If you would like to buy another user Steam Wallet funds, please purchase a Steam Wallet code.
If you need help with a Steam Wallet code purchased directly from PayPal, please contact PayPal Help.
If you need help with a Steam prepaid card purchased at convinience stores in Japan, please contact WebMoney Help.
Sometimes it is easy to get certain letters and numbers confused. Please try the below suggestions to ensure that you are entering the correct code:
Check instances of the following pairs to ensure these characters are not being confused:
Any trade-in credit or other promotion offer by a retail store which modifies the value of your Steam Wallet code is handled by the retailer. If you have any questions regarding these offers or an issue with the Steam Wallet credit value received in one of these promotions, you will need to contact them directly.
