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Dota 2 - Low Priority Matchmaking, or Communication Bans

I have been placed in the low priority matchmaking queue in Dota 2. What do I do now?

Important:

All low priority matchmaking or communication bans will be automatically removed when they expire. There is no way to have a matchmaking ban removed early.

Steam Support cannot modify or remove your ban, regardless of the circumstances under which the ban was issued.

Low Priority Matchmaking or Communication Bans are not negotiable. If the system appears to be functioning incorrectly, submit a bug report to the Dota 2 Development Forums.

If this system is determined to have been functioning incorrectly, it will automatically be rolled back by our servers. Steam Support will never remove an individual account's Low Priority or Communication Ban.

Why was I placed in the low priority matchmaking queue?

Dota 2 has a number of automated and community sourced measures in place to ensure that every game is enjoyable for all players. A ban can be issued for any of the following reasons:

  • Abandoning a game
  • Abusing hero abilities
  • AFKing or otherwise not participating in a game that you have joined
  • Joining a group with another individual that is in the low priority matchmaking queue will cause the entire group to be placed in the low priority queue until the group is disbanded or the low priority individual leaves.

Important:

You will be placed in the low priority matchmaking queue regardless of whether or not an infraction was intentional. Low Priority games have to be won in order for them to count.

 

Why am I banned from Dota 2's matchmaking feature?

A player who fails to ready up, declines a match, or quits a matchmaking game immediately after connecting will be prevented from matchmaking for a brief time. Players who abort games in this way multiple times in a short period will receive longer duration bans. The longer ban time will return to normal over a few days of good behavior.

Important:

You will receive a matchmaking ban for this behavior regardless of whether or not the infractions were intentional.

 

Why was I issued a communication ban?

Communication bans are a community sourced feature to improve the quality of interactions within Dota 2. These bans are issued based on voice or text chat abuse reports from users that you play with or against. Note that a communication ban will not be issued from one game even if an entire team reports you - the behavior that causes these bans must be observed as a trend over multiple Dota 2 games.

You can find more information about the implementation, reasoning, and iteration/updates to this system here.

Important:

You will be issued a communication ban regardless of whether or not an infraction was intentional. If you are having issues with other players reporting you, we suggest that you play Dota 2 on a team with your friends and refrain from typing with the "all chat" feature. 

 

Troubleshooting a crash or network issue that is causing abandons

If you are being placed into low priority mode due to a game crash or networking issue, we highly suggest that you troubleshoot and resolve that issue before playing additional games of Dota 2.

See these articles for more information:

 

Other Consequences

Aside from lower priority matchmaking, users that have been issued a low priority infraction will also see the following consequences until the ban is removed:

  • You will not qualify for any item drops
  • You may be prevented from entering matchmaking for seasonal events
  • You will force friends that are grouped with you into low priority matchmaking as well

Warning:

If abuse within the Dota 2 community continues or is particularly egregious, Steam Support reserves the right to take additional action against a Dota 2 profile and/or Steam account.

 

For the latest new on this or any other Dota 2 system, check the official Dota 2 blog here.

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