For a guided troubleshooting experience, see our Troubleshooting Tree
Otherwise, you can optimize your Steam Controller by completing the steps below:
The Steam Client can be run in two ways. The standard desktop client (Two Foot) or the 10 foot user interface known as Big Picture Mode. The Steam Controller is designed to be used with Steam’s Big Picture Interface. To access Big Picture, please click the controller icon in the top right corner of the Steam Client.
You can also launch Big Picture Mode from your Steam Controller. Press the Steam button once to bring the Steam Client into focus and a second time to enter Big Picture Mode
The Steam Client Beta is a feature any Steam user can opt into. Opting into the beta will allow users to receive updates and fixes before they are made available through the regular Steam Client.
To get the latest updates and features from the development team, please opt into the Steam Client beta.
Please ensure that the Steam Overlay is enabled.
Depending on your setup, certain features may require Steam to be run with administrator privileges. Try running Steam as administrator by doing the following:
There are multiple diagnostic tools that can help in determining whether or not a controller has a hardware defect.
If you are unable to complete the hardware diagnostic tests, then your device may have a physical defect. You may need to initiate an RMA to pursue a refund or replacement.
You may request a replacement for your device through the Steam Support site by following the instructions below.
More information about Steam Hardware returns and replacements is available here:
If the problem does not appear to be hardware related, then it may be a software issue. Our developers frequently read the Steam Hardware Forums, and are constantly releasing updates and bug fixes. Please submit all bugs and feedback to the Steam Hardware forums, found here:
If further assistance is required please contact Steam Support:
To avoid unintentional inputs while switching between the right trackpad and the face buttons (A B X Y), the lower left edge of the right trackpad will sometimes deliberately ignore input. This is intended behavior and does not indicate a defect with your controller.
Replacement wireless receivers and battery doors are now sold on the Steam Store.
For more information, follow the link below:
If another piece of your hardware has been lost or damaged, please contact Steam Support for replacement options.