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Watch out for Account Hijacking:

  • NEVER give out your password to anyone.
  • NEVER click unknown links from untrusted sources on your friends list.
  • NEVER follow instructions to speak with someone claiming to represent Steam Support through Discord or any other chat system, even if they come from a friend's account.
  • There's no such thing as a false report that you as an account owner need to take steps to solve. This is a scam.


Enable Steam Guard two-factor authentication

Steam Guard is an additional level of security that can be applied to your Steam account. When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized computer must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete. Steam Guard security is also now available through the Steam app on your smartphone, by using the Steam Guard Mobile Authenticator.

Steam Guard: How to set up a Steam Guard Mobile Authenticator

Verify your contact email address with Steam

Verifying your email address with Steam improves the security of your Steam account. Once you've verified your email address with Steam, both your Steam Account password and access to your email account are required in order to make any changes to your Steam Account credentials, such as your password and contact email address. This helps further protect your Steam Account from being stolen by a potential phisher.

How to verify your contact email address with Steam.

Steam Friends

Anyone can attempt to add you

Users can add you to their Friends list by observing your in-game nickname, or if they know your account's contact e-mail address - for this reason we recommend that you keep in mind that the users who have added you may not be people you have spoken with before.

Be aware that users can change their nickname displayed in Friends at any time.

Account Phishing

Attempting to trick other users into providing password information is commonly called "phishing" - unfortunately, some individuals are using deceptive Friends personas to request password information from other users. Steam Support does not use the Friends network to contact users, nor will we request CD Key information or credit card purchase information unless you have contacted us for assistance by using the Steam Support System.

If you receive a link from another user, especially one claiming free access to Steam content, use extreme caution! All official Steam logins are directed to the or domains. If you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.

Things to Watch Out For

Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Your account cannot be stolen if you follow these recommendations and refrain from sharing your account.

Watch out for these activities:

Requests for login and password information

Deny requests for login and password information from other users. Do not share your account login information with anyone. No reputable gaming clan will ask for your login information to join. Game server administrators do not need your Steam account information.

Unsolicited messages from "Steam Support" (Phishing Scams)

Ignore unsolicited messages from "Steam Support" unless the message originates from the domain. Do not send your password to anyone

Malicious programs in downloads

It is common for executable ( .EXE ) files, Windows screensaver ( .SCR ) files, dynamic link libraries ( .DLL ) files, and batch ( .BAT ) files being offered as parts of "mods" to contain malicious software designed to steal Steam account login information. Hacks are another very common source of malicious programs.

Examples of hijacking attempts

A list of common scams can be found here.

General Security Recommendations

In addition to selecting a strong password, it is a good idea to maintain the security of your system in the following ways:

Verify your contact email address with Steam

Select a Strong Password

A strong password is a necessary first step toward ensuring the security of your account. Your password should meet all of the minimum requirements listed below:

  • Use at least 6 characters
  • Use a combination of uppercase and lowercase letters.
  • Include at least one number within the password
  • Do not use a name, a word that could be found in the dictionary, or a series of letters as it appears on the keyboard ("qwerty" and "12345" are not secure passwords)
Use unique passwords

Make sure you are using a different password for your Steam account and your contact e-mail address.

If you participate in any gaming forums, make sure that your username and password on these forum sites (including Steam's own user forums) is different from your Steam Account name and password.

Scan your computer

Regularly scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.

Avoid insecure computers

Avoid accessing your Steam Account from internet cafes or shared computers - if you must use an internet cafe or shared computer, make sure it has been scanned for viruses, trojans, and keyloggers.

Always log out of your account on shared machines

If the machine you use to access Steam has multiple users, be sure to fully Exit (log out of) Steam when you are done using the machine (if the "Remember Password" option is checked or if Steam is minimized to the Windows system tray but not fully Exited another user may be able to access your account).



Report Hijackings and Suspicious Activities

If your account has been compromised, please see the Retrieving a Lost or Stolen Steam Account topic for instructions to retrieve your account.

If another user requests your account information or attempts to steal your account, please see the Reporting abusive behavior within the Steam Community topic for instructions to submit a report.


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