Recovering a Stolen or Hijacked Steam Account

Providing Proof of Ownership

Please provide verification of one or more of the following purchase methods when you contact Steam Support:

• Credit Cards

  • Visa, American Express, Carte Bleue, Discover, JCB, MasterCard

• Bank Transfers

  • AliPay
  • BoaCompraGold
  • Giropay
  • iDEAL
  • PayPal
  • paysafecard
  • Russian Kiosk
  • Sofortüberweisung
  • WebMoney
  • Yandex

• Retail Activation Keys

  • Retail CD Keys
  • Steam Wallet Codes

• Credit Cards:

  If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:

   
  1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)
  2. Full Name on the card
  3. Billing Address
  4. The last four digits of the credit card number - Do not provide the full card number

  Please create or update your existing Steam Support ticket with this information.

• PayPal

  If a purchase was made through Steam using a PayPal account, please provide the following with your Support Ticket:

  
  
  1. The full name on the PayPal Account
  2. The full billing address on the PayPal Account
  3. The Invoice ID and the Transaction ID

  Please create or update your existing Steam Support ticket with this information.

  

• paysafecard:

  If a purchase was made through Steam using a paysafecard, please provide the following with your Support Ticket:

  
  
  1. Navigate to https://www.paysafecard.com/en-gb/check-balance/
  2. Enter your paysafecard PIN-code and numerical code.
  3. Click on "Details" below your paysafecard credit and find your purchase with Global Collect BV
  4. Click on the amount to open the details for the transaction
  5. Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket

  Please create or update your existing Steam Support ticket with this information.

  

• Sofortüberweisung

  If a purchase was made through Steam using Sofortüberweisung, please provide the following with your Support Ticket:

  
  
  1. The name registered to your Sofortüberweisung account
  2. The name of the bank used for your Sofortüberweisung purchase
  3. Your billing address, City and Postal Code used
  4. The 18 digit number listed on your account statement
  5. The bank Identification Code (BLZ)

  Please create or update your existing Steam Support ticket with this information.

• Giropay

  If a purchase was made through Steam using Giropay, please provide the following with your Support Ticket:

  
  
  1. The name registered to your Giropay account
  2. The name of the bank used for your Giropay purchase
  3. Your billing address, City and Postal Code used
  4. Attach a screenshot of your account statement that shows all details for the Steam transaction

  Please create or update your existing Steam Support ticket with this information.

• iDEAL

  If a purchase was made through Steam using iDEAL, please provide the following with your Support Ticket:

  
  
  1. The name registered to your iDEAL account
  2. The name of the bank used for your iDEAL purchase
  3. Your billing address, City and Postal Code used
  4. Attach a screenshot of your account statement that shows all details for the Steam transaction

  Please create or update your existing Steam Support ticket with this information.

• WebMoney:

  If a purchase was made through Steam using WebMoney, please provide the following with your Support Ticket:

  
  
  1. Attach a screenshot of a Steam purchase as it is shown in your WebMoney Account, made on the Steam Account in question

  Please create or update your existing Steam Support ticket with this information.

  

• AliPay:

  If a purchase was made through Steam using Alipay, please provide the following with your Support Ticket:

  
  
  1. The name registered to your Alipay Account
  2. Your billing address, City and Postal Code
  3. Attach a screenshot of a Steam purchase as it is shown in your Alipay Account, made on the Steam Account in question

  Please create or update your existing Steam Support ticket with this information.

  

• Yandex:

  If a purchase was made through Steam using Yandex, please provide the following with your Support Ticket:

  
  
  1. The name registered to your Yandex Money Account
  2. Your billing address, City and Postal Code
  3. Attach a screenshot of a Steam purchase as it is shown in your Yandex Money Account, made on the Steam Account in question

  Please create or update your existing Steam Support ticket with this information.

  

• Money Online:

  If a purchase was made through Steam using a Money Online account, please provide the following with your Support Ticket:

  
  
  1. The name registered to your Money Online Account
  2. Your billing address, City and Postal Code
  3. Attach a screenshot of a Steam purchase as it is shown in your Money Online Transaction History page, made on the Steam Account in question

  Please create or update your existing Steam Support ticket with this information.

• BoaCompraGold:

  If a purchase was made through Steam using BoaCompra, please provide the following with your Support Ticket:

  
  
  1. Attach a screenshot of your BoaCompra delivery receipt for a Valve/Steam purchase on the Steam Account in question
  2. If you cannot access your delivery receipts, please contact BoaCompra support and request a screenshot of your purchase history

  Please create or update your existing Steam Support ticket with this information.

  

• Kiosk:

  1. Please write your Support Ticket Number on your Kiosk receipt below the text in permanent ink
  2. Attach a digital photo or scan of the receipt used on the account

  Please create or update your existing Steam Support ticket with this information.

• Konbini:

  If a purchase was made through Steam using Konbini, please provide the following with your Support Ticket:

  1.  

  Please create or update your existing Steam Support ticket with this information.

• CD Keys:

  If a game was registered to the account using a physical retail CD key, please provide the following with your Support Ticket:

  
  
  1. Please write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink
  2. Attach a digital photo or scan of the CD Key registered to the account

  Please create or update your existing Steam Support ticket with this information.

  

• Steam Wallet Codes:

  If Steam Wallet funds were added to your account using a Steam Wallet code, please provide the following with your Support Ticket:

  
  
  1. Please write your Support Ticket Number on the receipt below the code in permanent ink
  2. Attach a digital photo or scan of the Code registered to the account

  Please create or update your existing Steam Support ticket with this information.