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Your credit card information has been declined by your credit card company

When attempting to complete a purchase through Steam, I receive the following specific error message:

Your purchase has not been completed. Your credit card information has been declined by your credit card company.

How can I resolve this issue?

 

If the specific error message that you receive exactly matches one of the following instead, follow the link to the correct support page for that issue.

Your purchase has not been completed. Your credit card information has been declined by your credit card company due to an incorrect address being entered.

An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support.

Your purchase has not been completed. Your credit card information has been declined by your credit card company.

Important:

Due to the nature of this error, the funds for the transaction may be set aside as a pending transaction by your bank. Steam will not collect these funds, and they will be returned to you per your bank's policy. More information can be found below.

 

Why has my credit card information been declined?

There are several reasons that a card my be declined.

  • Your bank may limit the number of transactions or total amount that can be spent online in a certain period of time.
  • You may have entered the incorrect CVV2 code
  • You may have entered your credit card information incorrectly
  • Your bank account may be flagged by your bank due to suspicious purchasing activity
  • Your stored credit card may have expired
  • Your bank may have rendered your card invalid due to fraudulent looking purchases elsewhere

Double check the information that you are entering with this credit card and contact your bank if the issue persists.

 

The CVV2 code

The CVV2 code is the 3-digit code that appears on the back of your card, within or near the signature box.

Many banks will accept charges for online purchases that contain an incorrect CVV2 code.

Steam will never accept payment from a transaction that fails this check. If your bank has set funds aside for this transaction, they will be returned to your account per your bank's policy. For some banks, this may take up to 10 business days.

 

I have entered my billing information correctly, but still see this error

Ensure that you first double-check this information against what your bank has on record.

In some very rare cases, there may be an issue with the information that your bank checks this information against, or the verification system may be temporarily malfunctioning. If you suspect that this is the case, you may wish to purchase a Steam Wallet card from a physical retailer or use an alternate payment method.

Note:

Steam cannot offer an expired sale price at a later time, regardless of the circumstances under which the sale was missed.

 

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