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Steam Hardware RMA Guide

Steam Hardware RMA Guide

If you are not satisfied with your Steam Controller or Steam Link purchase, you can pursue a refund or request a replacement by initiating the RMA process. If you need help with a replacement part or a purchased accessory, go here for replacement, return or support options.

Replacement

If your product is defective, please follow the steps below to see if your unit needs to be replaced:

  1. Go to https://help.steampowered.com
  2. Select Steam Hardware
  3. Select your device
  4. Select your issue to begin the troubleshooting tree.

If this tree determines that your unit has experienced a hardware failure or unrecoverable firmware error, you can request a replacement device.

Once initiated, you will receive an automatically generated, pre-paid shipping label along with further shipping instructions. When your unit is returned to our facility and scanned, you will automatically be shipped a new replacement device.

Purchased Through Non-Steam Retailer

 
 

Please follow the same steps as above to determine if your unit requires a replacement.

*Please note that Canadian purchases of Steam Hardware are handled by EB Games and Amazon only. You will need to contact the retailer for any available refund or exchange options.*

Replacement Parts

 
 

Replacement parts/accessories for Steam Hardware are now available through the Steam Store. Need something else? Feel free to contact contact Steam Support.

Refund

If you are not satisfied with your purchase and would like to return the product, you may request a refund through the help site. We will provide a shipping label to cover return shipping costs. To qualify for a refund, your request must be submitted within 30 days of receiving the product. If you are experiencing technical issues with your Controller, we recommend contacting Steam Support before requesting a refund.

To request a refund for your device, please follow the instructions below:

  1. Go to https://help.steampowered.com
  2. Select Steam Hardware
  3. Select your device
  4. Select I purchased this by accident
  5. Select I’d like to request a refund
  6. Follow the instructions to complete your request

If you have purchased this product from a retailer other than Steam, you will need to pursue a refund with your retailer.

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