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Recovering a Stolen or Hijacked Steam Account

Try to self-recover your account or contact Steam Support:

You can use the Help site to try to self recover your account or contact Steam Support if you are unable to.

If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.

 

When contacting Steam Support try to provide as much of the following as possible:

 
  1. Proof of account ownership (See below)
  2. Proof of account ownership (See below)
  3. Any possible Steam Account login names
  4. Any possible email addresses used on the account

You can always contact Steam Support for account recovery even if a hijacker has changed all of the account's information, including the email, phone number, and password.

 

If you're getting stuck in the recovery process, make sure you're entering the information Steam requests at each step. For example, when searching for an account, Steam's account recovery system asks for your email address, not the account's current email address. Entering the correct information here will let you proceed to the next step, even if the account no longer uses your own email address.

Providing Proof of Ownership

Please provide verification of one or more of the following purchase methods when you contact Steam Support:

Providing Proof of Ownership for Steam China

Please provide verification of one or more of the following purchase methods when you contact Steam Support:

AliPay:

If a purchase was made through Steam using Alipay, please provide the following with your Support Ticket:

  1. The name registered to your Alipay Account
  2. Attach a screenshot of a Steam purchase as it is shown in your Alipay account, made on the Steam Account in question
alipay example
 

Wechat Pay

If a purchase was made through Steam using Wechat Pay, please provide the following with your Support Ticket:

  1. The name registered to your Wechat Pay Account
  2. Attach a screenshot of a Steam purchase as it is shown in your Wechat Pay account, made on the Steam Account in question
wechatpay example

 

How can I safeguard my account?

For information on how to safeguard an account, please read our Account Security Recommendations and our Account Phishing articles.

 

What about my items?

Please see our Steam Item Restoration Policy articles for more information.

 

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