Before reading further, be sure to:
Tracking issues commonly manifest as drifting or floating movement of the controllers or game world when you are not in motion. To minimize potential tracking issues in your environment, start with these steps:
Base Stations are packaged with a protective sticker on the front-facing surface. The sticker can interfere with tracking if it is not removed before use.
Base Stations should be aimed and angled toward the center of the play area. In the ideal setup, Base Stations should be above head height (at least 6.5 feet / 2 meters), angled down by 30-45 degrees, positioned no more than 16 feet / 5 meters apart, and place opposite one another in separate corners of the play area. Make sure your Base Stations are mounted or set on a solid surface that isn't prone to vibration or movements - bumps and vibrations can cause tracking problems.
Many other setups are also perfectly functional. Remember that if you are placing a Base Station at head height or lower, you should take height into account when angling deciding how to angle it. A base station on a coffee table should be pointed slightly upward, while one between waist and should height won't need to be angled at all.
Objects such as windows, mirrors, televisions, and monitor screens can interfere with tracking. If you are losing tracking or motion controllers occasionally float away in VR, try covering or removing reflective surfaces in your play area.
Performing a fresh room setup can help clear up any issues caused by changes to the environment or Base Station positioning.
Spikes in performance quality and "lagging" behavior are usually caused by computer configurations that don't meet our recommended requirements or aren't functioning optimally. Local issues like these are tough to troubleshoot, so we recommend checking with a local computer specialist to find out how to best improve your computer's performance.
To check for spikes in performance, run SteamVR and navigate to Settings > Video > Advanced Frame Timing. For detailed information on how to use this feature, check out this developer article.
Check the LED in the top center of the Base Station's front (convex) surface:
This indicates that the Base Station is not stable or is encountering vibrations. This will prevent the laser from functioning. Make sure your Base Station is in a stable location and is not being subject to vibration or shaking. If the problem continues, consider moving the location of your Base Stations.
The Base Station has encountered an error. Please click "Contact Steam Support" below to get help.
The Base Station is not receiving power. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. If a Base Station will not power on and the outlet is not causing the problem, please click "Contact Steam Support" below to get help.
SteamVR will notify you if it detects a channel conflict in your Base Stations. Although Base Stations should arrive correctly configured, you can change their channel settings from the SteamVR status window if the Base Station Setup Error message appears. To do this:
Base Stations packaged with VR Kits are configured to channels 1 and 2. Individually purchased Base Stations have their channels set between channels 3 and 16. If you're using a fourth Base Station or using VR in a place with more than one play area set up, you may need to update channel settings to avoid conflicts.
SteamVR's Base Station Power Management feature is turned OFF by default. Turning this feature ON ensures that your Base Stations power off when not in use to reduce power usage and extend their lifespan.
Valve recommends turning this feature ON if you are not in a shared tracking space.
You can turn this feature on/off at any time by navigating to SteamVR->Settings->Base Station->Power Management.
If you're having problems with your Power Management settings, please click Contact Steam Support to get help.
If you are using VR in a shared tracking space with multiple instances of SteamVR running, turn off Base Station Power Management to avoid power state conflicts.
We recommend two Base Stations for most room-scale play areas. If you're covering an area larger than 5 x 5 meters (~16 x 16 feet), you can add additional Base Stations for additional tracking and increased accuracy.
For seated or standing-only play areas, one Base Station can be sufficient, but two are still recommended to ensure your Base Stations don't lose sight of your devices.