Main Menu

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.

Please carefully check the value of the items you want to trade. All trades are confirmed twice in the trade window and a third time via email or the Mobile Authenticator. Never agree to a trade that needs to be made outside of the Steam trade window.

Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.

You can read a more detailed explanation of account security related to trading and the update that expanded account security to the Community Market.


For more information on Steam Trades and the Community Market, please use the following resources:

Problem with Steam?

Help Me With My Issue
Related Articles
Steam Item Restoration Policy Account Security Recommendations
Steam Item Restoration Policy Community Market FAQ
Steam Item Restoration Policy Trading and Market Restrictions