What is Steam's policy on returning scammed items/gifts?
Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may submit a report from the offending user's profile, however contacting Steam Support will not result in the return of any stolen items/gifts. This does not include fraudulently purchased games that you received and were removed from your account. Please see the below question for how we handle fraudulent gift trades.
What if I redeemed a game from a trade that is fraudulently purchased?
If this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you redeemed/unpacked to your account will be removed. We will restore the items/gifts that were associated with the trade that you performed to receive the game as a one-time customer service gesture. If you did not trade any items/gifts for the game directly then we are not able to restore anything to your account (i.e. if the game was a gift). Please contact Steam Support if a game that you traded for is missing from your inventory or account.
What is Steam's policy on returning items that were taken while my account was hijacked?
The use and security of the Steam account is your responsibility. It does not matter if you let someone use the account, or if the account was being used without your knowledge. It is your responsibility to safeguard your account against such activities.
For information on how to safeguard your account, please read our Account Security Recommendations and Account Phishing FAQs.
Why will Steam not return items that were scammed?
During the trade process, Steam asks you to confirm your trade multiple times. It is your responsibility to review the items that you are trading. You first confirm the trade by checking the box that states, "Check this box when ready to trade". Once checked, you cannot add any items to the trade. If you remove an item you will have to re-check the box to confirm that you are ready. Once both users in the trade have checked this box, the final confirmation button will turn green. Both users must click this button to complete the trade. A log of the trade is also kept in a separate chat box within the trade window.
What are the best ways to verify a trade to avoid getting scammed?
- Do not rush the trade. A common tactic by scammers is to force you to trade quickly so they can change items/gifts in the trade without you noticing. Take your time during the trade to avoid getting scammed.
- Mouse over every item to ensure that the item/gift's properties are correct. Information about the item/gift will be stated here including the quality, name, description and any effects.
- Pay attention to the trade log while making the trade. All changes, additions, removals and actions will be recorded in this box. You may also use it to communicate with the trader.
- Do not trade items outside of the trade window. If another user requests that you do, they will likely scam you. Always insist to trade within the trade window in Steam. Wallet credit and money cannot be traded or added to the trade window.
- Ensure that you are trading with the correct user. Scammers may try to impersonate your friends and other trusted traders. It is your responsibility to know who you are trading with.
What should I not trade for?
Do not trade for anything that cannot be added into the trade window within Steam. The most common examples of these scenarios are the following:
- Trading items/gifts for money outside of the Steam Community market. You cannot add Wallet credit, PayPal, gift cards or any form of money into the trade window.
- Trading items/gifts for CD Keys. You cannot add a CD Key into the trade window. CD Keys that are offered can be for a different game, fake, used or region restricted.
- Trading items/gifts for nothing in return in the first trade and expecting to get an item or gift in a later trade. There is no reason to not trade everything in one trade. You may add unlimited items/gifts to a single trade. A common example of this is using a middleman to facilitate a one sided trade.
What do I do if I was scammed?
If you are scammed, please use the Report feature built into Steam:
- Go to the profile of the offending user
- Click the 'More' drop-down located at the top right of the page
- Choose "Report Violation"
- Select the violation (example, "Attempted Trade Scam") and hit "Submit Report"