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Half-Life: Alyx FAQ

Half-Life: Alyx FAQ

Frequently Asked Questions

I already bought Alyx!

You will receive Half-Life: Alyx when you complete your Valve Index payment. If you previously purchased the game on Steam, the purchase price will be credited around the time your hardware ships.

Will I receive bonus content for Half-Life: Alyx?

Alyx bonus content will only be available if you place your Index order before March 25, 2020. As long as you meet this condition, you will receive the bonus content even if your estimated shipping is after this date.

What's included in the bonus content?

All customers who order the Valve Index Headset or the Valve Index Controllers will receive the following content:

  • Environments from Half-Life: Alyx in your SteamVR Home space.
  • Special Half-Life: Alyx-themed content for Counter-Strike: Global Offensive.
  • Alternate gun skins to embellish Alyx's arsenal.

More info is available on the official Alyx website.

When do I get my bonus content?

Half-Life: Alyx environments are available for download for eligible customers from within SteamVR Home. Stay tuned for more information regarding additional bonus content.

Can I gift the bonus content?

Pre order content cannot be gifted directly, but will be automatically granted to Index users prior to the game's launch. If you have any problems receiving the content on the desired account, please contact Steam Support for assistance.

Questions about your Valve Index order?

Check out our Index Order FAQ.

Troubleshooting

Performance problems

If you experience performance issues while playing Half-Life: Alyx, please see our Performance tips guide.

If you encounter bugs or errors while playing Alyx or need further help, please contact Steam Support.

Questions about streaming or spectating?

See our Streaming/Spectating guide for more information.

How to turn off preorder skins

To disable the Valve Index Preorder weapon skins, right-click Half-Life: Alyx in your Steam library, and choose Properties > DLC. Browse to “Half-Life: Alyx – Index Preorder Items” and uncheck the “installed” checkbox. To enable them, re-check the checkbox.

Problems with your hardware

Having hardware related issues, see our Hardware Troubleshooting for more information.


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