You will receive Half-Life: Alyx when you complete payment shortly before your order ships. If you purchase the game before then, the purchase price will be credited around the time it ships.
Alyx bonus content will only be available if you place your Index order before March 25, 2020. As long as you meet this condition, you will receive the bonus content even if your estimated shipping is after this date.
All customers who order the Valve Index Headset or the Valve Index Controllers will receive the following content:
More info is available on the official Alyx website.
Half-Life: Alyx environments are available for download for eligible customers from within SteamVR Home. Stay tuned for more information regarding additional bonus content.
Pre order content cannot be gifted directly, but will be automatically granted to Index users prior to the game's launch. If you have any problems receiving the content on the desired account, please contact Steam Support for assistance.
Check out our Index Order FAQ.
If you experience performance issues while playing Half-Life: Alyx, please see our Performance tips guide.
If you encounter bugs or errors while playing Alyx or need further help, please contact Steam Support.
See our Streaming/Spectating guide for more information.
To disable the Valve Index Preorder weapon skins, right-click Half-Life: Alyx in your Steam library, and choose Properties > DLC. Browse to “Half-Life: Alyx – Index Preorder Items” and uncheck the “installed” checkbox. To enable them, re-check the checkbox.
Having hardware related issues, see our Hardware Troubleshooting for more information.