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Plants vs. Zombies

Support for Plants vs. Zombies


The community is also a great place to check out. Try these places for help from other users:



Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under the Library tab, instructions can be found here:

Adding non-Steam games to the Library tab


"BASS_MusicGetOrders function not found in bass.dll"

This error has been reported as linked to the ASUS Xonar HDAV 1.3 Audio Device. Many users have found that disabling GX will resolve the error:

  • Exit both the game and Steam
  • Bring up the ASUS audio controller from the System Tray or Windows Control Panel
  • Disable GX using the button in the lower right corner of the console
  • Restart Steam and test your game once more


Verifying your game's files

If you're encountering issues when launching or playing Plants vs. Zombies, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Plants vs. Zombies support.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
Related Articles
Plants vs. Zombies Third-Party Game Support
Plants vs. Zombies Contacting PopCap Games
Plants vs. Zombies Add Non-Steam Games to a Library