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Batman: Arkham Asylum

Support for Batman: Arkham Asylum:


The community is also a great place to check out. Try these places for help from other users:

Issues and fixes


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.



Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library


Secondary Installers

If you're encountering issues with launching Batman: Arkham Asylum, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Batman: Arkham Asylum installation folder (Usually C:\Program Files\Steam\steamapps\common\Batman Arkham Asylum\)

Run the following installers:

  • ...\steamapps\common\batman arkham asylum\redist\DirectX\DXSETUP.exe
  • ...\steamapps\common\batman arkham asylum\redist\vcredist_x86.exe
  • ...\steamapps\common\batman arkham asylum\redist\PhysX_9.08.14_9.09.0814_SystemSoftware.exe

Reboot your computer and test any issues again.


Errors During Activation

Activation for this title is handled be SecuROM. Steam Support cannot search or modify their system in any way. If you need to troubleshoot an issue with SecuROM, you can do so here:

SecuROM Support Page


Changing Languages in Batman: Arkham Asylum

  •  Right-click the game from the My Games tab in Steam
  • Choose Properties>Languages and select the desired language
  • Go to the folder Documents\Eidos\Batman Arkham Asylum\BMGame\Config
  • Delete or Rename the UserEngine.ini file from this directory
  • Launch Batman: Arkham Asylum


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
Related Articles
Batman: Arkham Asylum Third-Party Game Support
Batman: Arkham Asylum Add Non-Steam Games to a Library
Batman: Arkham Asylum Contacting Games for Windows Live Support
Batman: Arkham Asylum Contacting SecuROM Support
Batman: Arkham Asylum Contacting Square-Enix and EIDOS Interactive Support