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I was charged twice for my order

Looking at my credit card statement, it appears that I was charged twice for my order.

If you did not receive a receipt and an order number via e-mail, then we did not charge you and will not be charging you or accepting any funds from your credit card company.

It is possible that your bank is holding the funds until they confirm that we are not going to accept any payment for the failed order(s). Typically the banks will hold these funds for 7-10 business days. You will need to speak to the bank directly if you would like those funds released.

Before you try the purchase again, please confirm that your billing address, the expiration date and your CVV2 (the 3 digit security code on the back of the card) are all being entered exactly as they appear on the card and your billing statement. If this information is entered incorrectly then there is a possibility that the card will be denied by our system again.

 

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