DO NOT use the Live Chat system for Steam purchases. For more information on using the email support system for EA support, please see our article on contacting EA support.
The community is also a great place to check out. Try these places for help from other users:
An EA/Origin key is provided with any Steam purchase of Battlefield: Bad Company 2. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to, you *must* contact EA support to recover your lost account.
Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.
Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:
If you're encountering issues with launching Battlefield: Bad Company 2, make sure everything installed smoothly.
Exit Steam entirely.
Browse to your Battlefield: Bad Company 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\battlefield bad company 2\)
Run the following installers:
Reboot your computer and test the issue again. If the issue persists, contact Bad Company 2 support.
You can obtain your CD Key for these addons by right-clicking on Battlefield: Bad Company 2 in your Steam Library and selecting "View CD Key."
If you do not see the CD Key for Bad Company 2 or an expasion that you have purchased, verify your game cache and try again.
Write your expansion/addon CD Key down and try the following:
If you continue to encounter issues with the addon / expansion activation process, contact Bad Company 2 support.
In order to play this game, you will need to sign up with EA Studio's service for Battlefield Bad Company 2 as outlined below:
If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.
If you are running in Windows XP, take the following steps: