Main Menu

Changing an Account Password and Secret Question

How do I change my password and secret question after receiving new information from Steam Support?

Changing your password and secret question on Windows

  1. Please use your new assigned password to log in to your Steam account
  2. Once logged into Steam, click the Steam menu and select Settings.
  3. Under the Account tab click the Change password... button.
  4. Select either (you will need to complete this process twice to change these features):
    I want to change my password.
    or
    I want to change my secret question.
    Then click the Next > button.
  5. Enter your current password to authorize the change.
    • To change your password, enter your requested password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    Click the Next > button.
  6. You will receive a notice that your password or secret question has been accepted. Click Finish to complete the process and return to the Steam Settings menu.

Changing your password and secret question on Mac

  1. Please use your new assigned password to log in to your Steam account
  2. Once logged into Steam, click the Steam menu in the menu bar at the top of the screen and select Preferences.
  3. Under the Account tab click the Change password... button.
  4. Select either (you will need to complete this process twice to change these features):
    I want to change my password.
    or
    I want to change my secret question.
    Then click the Next > button.
  5. Enter your current password to authorize the change.
    • To change your password, enter your requested password twice.
    • To change your secret question, select a question from the list and enter your answer in the bottom text box.
      Note: Answers to secret questions are case-sensitive and must be spelled exactly as you enter it here.
    Click the Next > button.
  6. You will receive a notice that your password or secret question has been accepted. Click Finish to complete the process and return to the Steam Settings menu.

 

Verify Your E-mail Address For the Account

  1. Right-click on the Steam icon in the System Tray and select Settings or press the Settings button in Steam's File menu.
  2. Click the Verify email address button.
  3. Follow the on-screen instructions.
  4. You should then receive an email message from Steam Support.
  5. Click the unique link provided in this email message to finish verifying your email address. The web page which then launches will confirm your success.

 

Problem with Steam?

Contact Steam Support
Related Articles
Changing an Account Password and Secret Question Contacting Steam Billing and Support
Changing an Account Password and Secret Question Reclaiming a Hijacked Steam Account
Changing an Account Password and Secret Question E-Mail Verification