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Solving Download and Game Install Issues

My download stalls at a certain percentage or stays at Download Starting/Stopping

Change your download region

Try launching the stalled game by double clicking it.  This may allow the download to finish.

If the issue persists, please double check your current download region:

  1. Start Steam
  2. Go to Steam > Settings > Downloads tab
  3. Under Download region, select the region that you are in or that is closest to you.
  4. You can also try various regions near your location to see if a better connection is available.


Router Issues

The issue is usually from a router interfering with the download process. Please unplug your router and connect your computer directly to your internet connection to test the issue. If this corrects the issue, please resolve the router issue using this guide: Troubleshooting Network Connectivity


Connection Speed

Make sure your Internet Connection setting is correct for your current connection:

In the Steam application, Click Steam > Settings > Downloads tab and make sure the speed is correct, as incorrect settings may affect your Steam downloads.


Still not working?

You can also try clearing your download cache.

Or the issue could be due to another program interfering with Steam.  Please complete these guides to further test the issue:

Programs Which May Interfere with Steam

Disabling Background Applications


Problem with Steam?

Contact Steam Support
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