The following steps solve the majority of issues. Before following any of the additional instructions below, please be sure to:
A device will appear solid green in the SteamVR status window when it is ready for use.
If a device does not appear this way in the status window, refer to our troubleshooting articles for each device for help.
These issues are usually a result of tracking problems. Follow these steps to resolve the issue.
If the position of your virtual floor or the "front" of your virtual space is incorrect, you can run Room Setup from the SteamVR menu.
You can also change orientation and other features through advanced setting in room setup.
Check all of your headset's connections. If you see any of the messages below, securing loose cables and restarting the heaset (SteamVR menu > Devices. > Restart headset) can resolve the issue.
If you are using a laptop, you may need special adapters to run VR.
Start by performing all the steps from the General Troubleshooting section above. If your problem persists, you can try running SteamVR in safe mode:
If safe mode has not resolved your issue, click "Contact Steam Support" below to get help.
SteamVR's safe mode prevents the loading of some third party drivers and other components that can cause problems. If safe mode resolves your issue, it is likely that you have installed something that is interfering with SteamVR. For example, some VR "utility" applications such as Natural Locomotion and LIV are known to conflict with SteamVR in some cases.