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Dota 2

Support for Dota 2:


The community is also a great place to check out. Check the Steam Discussion page for Dota 2 for help from other users:

How to Play

Click PLAY GAME on Dota 2's Steam Store page to begin the installation process.


Reporting a bug, crash, or other issue

Before submitting a report regarding a technical issue, ensure that you troubleshoot the issue fully using information from this and the following linked articles.

To report an issue that you are encountering within Dota 2 or its servers, please create or join an existing thread regarding that issue on the Dota 2 Development Forums.


Low Priority and Communication Bans


Steam Support cannot remove users from low priority or otherwise alter their in-game standing.

For more information regarding Dota 2's Low Priority matchmaking or Communication/Voice bans, see our Dota 2 Low Priority Matchmaking or Communication Bans article.


Item Drops and Trading

See the Steam Trading, Steam Trading Policy, and Steam Community Market articles for more information about these features.

Refer to our Item Drop and Battle Point article for more information regarding the specifics of Dota 2's item system.


Any Steam Support tickets that are created to ask for free items will be ignored. Steam Support will not add items to any account, nor can they adjust your Battle Points or current Dota 2 Level.


If you are in the low priority queue you will not receive Battle Points or item drops.


Crashes and Performance Issues

Please read the Common Dota 2 Technical Issues and Solutions guide provided by the Dota 2 developers.

If you are unable to resolve this issue, try the Dota 2 Has Performance Issues, is Crashing, or Failing to Launch article.


The Dota 2 Test Steam Library Entry

The Dota 2 Test is a version of Dota 2 where new/upcoming changes to the game can be tested before the update is made public.

There is no way to remove the Dota 2 Test version from your account without also removing Dota 2 itself. All copies of Dota 2 also contain the test version.

While the Dota 2 Test version is uninstalled, you can hide it by clicking "Show" in the upper left-hand corner of your Steam Library page and selecting the "Installed" option.


Dota 2 Replays

You can access Dota 2's replay system from the Watch tab within the game.

Regular replays are available for 30 days. After 30 days you will no longer be able to download a standard game replay.

Steam Support cannot modify or restore a lost, non-tournament replay.


Tournament/league replays are available indefinitely in Dota 2. Tournament/league replays are only viewable if you have the applicable tournament ticket purchased and redeemed from the Dota 2 store.

If you are ever experiencing an issue viewing a tournament replay, report the issue in the Dota 2 Development Forums.

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Related Articles
Dota 2 Dota 2 - Performance Issues, Crashes, or Failures When Launching
Dota 2 Dota 2 - Low Priority Matchmaking, or Communication Bans
Dota 2 Dota 2 - Network/Connectivity Issues
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Dota 2 Dota 2 - League Tickets
Dota 2 Dota 2 - The International 2015 Compendium
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