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Red Orchestra 2: Heroes of Stalingrad

Support for Red Orchestra 2: Heroes of Stalingrad


The community is also a great place to check out. Try these places for help from other users:


Issues and fixes


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Secondary Installers

If you're encountering issues when launching or playing Red Orchestra 2, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Red Orchestra 2 installation folder (Usually C:\Program Files\Steam\steamapps\common\red orchestra 2\)

Run the following installers:

  • ...\Steam\Steamapps\common\red orchestra 2\Binaries\pbsvc_hos.exe
  • ...\Steam\Steamapps\common\red orchestra 2\Binaries\UE3Redist.exe

Reboot your computer and test the issue again. If the issue persists, contact Red Orchestra 2 support.


Team Fortress 2 promo items

The Stahlhelm and Pilotka are awarded for purchases of the Steam Digital Deluxe Edition of Red Orchestra 2: Heroes Of Stalingrad.

You will not receive these promotional items if you purchased the standard version of the game on Steam or if you purchased a copy of the game through a third party retailer.

If you purchased the standard version of this game on Steam and would like to upgrade your purchase to the Digital Deluxe Edition you can find the upgrade in the Steam Store here.


OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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