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Support for The Elder Scrolls V: Skyrim:


The community is also a great place to check out. Try these places for help from other users:

Issues and Fixes

The Elder Scrolls V: Skyrim Legendary Edition

All versions of this game, including the Legendary Edition will appear in your library as:

The Elder Scrolls V: Skyrim

If you wish to confirm that you own the Legendary Edition content, see the secition titled "Verifying and accessing downloadable content (DLC)" below.

Skyrim mods and the Steam Workshop

Skyrim mods, custom content, or Steam Workshop addons are not supported. If you are encountering an issue with Skyrim, be sure that you remove all mods and Workshop content from your game and test the issue again before contacting Skyrim support.

To remove workshop mods, log in to the Steam Community, navigate to the Skyrim Workshop, and click on the unsubscribe button for each mod that you have subscribed to previously. 


Secondary Installers

If you're encountering issues with launching Skyrim, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Skyrim installation folder (Usually C:\Program files\Steam\Steamapps\common\skyrim\)

Run the following installers:

  • ...\Steamapps\Common\skyrim\DirectX10\dxsetup.exe
  • ...\Steamapps\Common\skyrim\DotNetFX\dotnetfx35setup.exe
  • ...\Steamapps\Common\skyrim\VCRedist\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Skyrim support.


Verifying and accessing downloadable content (DLC)

Steam DLC is automatically downloaded and integrated with your game. You can see a list of the DLC content that you own by right-clicking on The Elder Scrolls V: Skyrim in your Steam library and selecting "view downloadable content."

You may also need to ensure that the addon content is activated in Skyrim's Data Files menu. When launching Skyrim, select the Data Files option from Skyrim's launcher. Ensure that the files associated with whatever DLC you are trying to access are enabled.

If you are still having trouble locating or accessing your addon content, contact Skyrim support for detailed instructions.


OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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