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Star Trek Online

Support for Star Trek Online


The community is also a great place to check out. Try these places for help from other users:

Issues and fixes


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under the Library tab, instructions can be found here:

Adding non-Steam games to the Library tab


Star Trek Online requires a separate account from your Steam account

If you have skipped the account creation process during installation, please complete this process:

  • Right click this game from the Library list in Steam
  • Select "Manage game account..." to be taken to the Cryptic website
  • Complete the steps on this site to create a new Cryptic account or login to an existing account


Verifying your game's files

If you're encountering issues when launching or playing Star Trek Online, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Star Trek Online support.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
Related Articles
Star Trek Online Third-Party Game Support
Star Trek Online Add Non-Steam Games to a Library