All refund requests are handled through help.steampowered.com.
For a step-by-step guide, please see our How To Request A Refund FAQ.
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours - this includes online, offline and shared library playtime. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.
Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.
Still can’t find your refund? Please review your recent purchase history; you may have used the funds to make another purchase!
Purchases made significantly outside of the 14 day refund window are not eligible for a refund request.
If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com. The request will be reviewed by another Valve employee.
Please note that approved refunds may take up to 7 days to process.
You can submit any number of refund requests for eligible purchases.
If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.
No, playtime and achievements will not be removed from your Steam Community Profile. To learn more about Steam Profile privacy click here.