DO NOT use the Live Chat system for Steam purchases. For more information on using the email support system for EA support, please see our article on contacting EA support.
The community is also a great place to check out. Try these places for help from other users:
An EA/Origin key is provided with any Steam purchase of Alice: Madness Returns. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to or are experiencing other issues with your EA account, you must contact EA support for assistance.
Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.
Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:
If you're encountering issues when launching or playing Alice: Madness Returns, make sure everything installed correctly.
Exit Steam entirely.
Browse to your Alice: Madness Returns installation folder (Usually C:\Program Files\Steam\steamapps\common\alice madness returns\)
Run the following installers:
Reboot your computer and test the issue again. If the issue persists, contact Alice: Madness Returns support.