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PAYDAY The Heist

Support for PAYDAY: The Heist


The community is also a great place to check out. Try these places for help from other users:


Issues and Fixes



Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library


Secondary Installers

If you're encountering issues when launching or playing PAYDAY: The Heist, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your PAYDAY: The Heist installation folder (Usually C:\Program Files\Steam\steamapps\common\payday the heist\

Run the following installers:

  • ...\Steam\Steamapps\common\payday the heistedist\DirectX\DXSETUP.exe
  • ...\Steam\Steamapps\common\payday the heistedist\PhysX\PhysX_9.10.0513_SystemSoftware.exe

Reboot your computer and test the issue again. If the issue persists, contact PAYDAY: The Heist support.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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PAYDAY The Heist Third-Party Game Support
PAYDAY The Heist Add Non-Steam Games to a Library