When seeing an in-game error with the PunkBuster system, how can I contact support?
PunkBuster is a third-party anti-cheat application developed by EvenBalance, Inc to combat cheating in online multiplayer games. Punkbuster and Evenbalance, Inc are not affiliated with the Valve Anti-Cheat (VAC) system, Valve Software or Steam. Please contact PunkBuster Support to resolve any issues.
During a multiplayer game, you may experience issues such as being disconnected from game servers for the following reasons:
To enable Punkbuster, launch the game you are attempting to play and look for the option in the game's multiplayer settings. To ensure that PunkBuster is enabled, please check the box where it says "enable".
PunkBuster requires that your network allow traffic on the following UDP port: 27666. You must configure your network to allow UDP traffic on this port in order to use PunkBuster.
Certain routers have been known to cause connection issues with PunkBuster. Listed below are some of those models and the recommended firmware version to use in order to avoid these issues:
Please make sure that you consult your router's instruction manual before updating the firmware. If you have trouble while performing a firmware update, please contact your router manufacturer for assistance.
This error can be caused by having the Steam Community In-Game Overlay turned on and PunkBuster detects it as a cheat. In order to circumvent this issue and play your game, please disable the In-Game Overlay by following these steps: