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Burnout Paradise: The Ultimate Box

Support for Burnout Paradise


DO NOT use the Live Chat system for Steam purchases. For more information on using the email support system for EA support, please see our article on contacting EA support.


The community is also a great place to check out. Try these places for help from other users:

Issues and fixes


An EA/Origin key is provided with any Steam purchase of Burnout Paradise. This key must be activated to an EA/Origin account. Steam Support cannot issue a new key or modify the EA/Origin system in any way. If you forgot which EA account you activated a key to, you must contact EA support for assistance.



Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library



Verifying your game files

If you're encountering issues when launching or playing Burnout Paradise, make sure everything installed correctly.

Start by checking your connection with Steam and then try verifying your game cache. Reboot your computer and test the issue again. If the issue persists, contact Burnout Paradise support.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
Related Articles
Burnout Paradise: The Ultimate Box Third-Party Game Support
Burnout Paradise: The Ultimate Box Add Non-Steam Games to a Library
Burnout Paradise: The Ultimate Box Contacting EA Support