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Limited User Accounts

My Steam account is missing some Community features and/or is showing up as a limited user. What does this mean?


CD Keys and retail purchases do not remove limited user restrictions. You must make a purchase from your Steam account or accept a Steam gift.

Why are some features of Steam not available to me?

Limited users are prevented from accessing several features on Steam, including but not limited to:

  • Sending friend invites
  • Initiating chat sessions
  • Voting on Greenlight
  • Participating in the Steam Market
  • Posting frequently in the Steam Discussions
  • Gaining Steam Profile Levels and Trading Cards
  • Submitting content on the Steam Workshop
  • Accessing the Steam Web API
  • Using browser and mobile chat

We've chosen to limit access to these features as a means of protecting our customers from those who abuse Steam for purposes such as spamming and phishing. Spammers' and phishers' ability to send invites and chat requests to strangers is thereby reduced, protecting legitimate users from annoyance and scams.

Other features are still available. Limited users can still create community groups, be added as friends, and chat with other users.

Friends Requests:

Limited users must navigate to their Steam community homepage in order to view friend requests.


How can I gain access to all Steam features?

To access all of these features, simply do any of the following on your Steam account: purchase a game from the Steam store (It cannot be a gift for another account), redeem a Steam gift, or complete a microtransaction (in-game purchase).


Can I gain access to these features by activating a retail game on Steam, playing free demos, adding a non-Steam game as a shortcut, or promotional trials like Free Weekends?

No. Demos, Free Weekends, free games (Examples: Alien Swarm, free versions of Portal or Team Fortress 2), other promotions do not act as qualifying items.



Steam Support cannot remove this limited user status from your account.


Problem with Steam?

Contact Steam Support
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