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Support for Bioshock:


The community is also a great place to check out. Try these places for help from other users:

Issues and fixes


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under your Library, instructions can be found here:

Adding non-Steam games to your Library


Secondary Installers

If you're encountering issues with launching Bioshock, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Bioshock installation folder (Usually C:\Program Files\Steam\steamapps\common\bioshock\)

Run the following installers:

  • ...\Steamapps\common\Bioshock\directx\dxsetup.exe
  • ...\Steamapps\common\Bioshock\vcredist\vcredist_x86

If you are using a 64 bit operating system, you may also need to download and install this package:

Reboot your computer and test the issue again. If the issue persists, contact Bioshock support.


Known Issue - no sound when using onboard audio and Windows Vista, 7, or 8

Contact Bioshock Support to troubleshoot this issue.



If you are seeing issues with locating or activating an extra copy, please see the Extra Copies guide.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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