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Dark Souls: Prepare To Die Edition

Support for Dark Souls: Prepare To Die Edition:


The community is also a great place to check out. Try these places for help from other users:

Issues and Fixes

Games for Windows Live issues:

This game requires Games for Windows Live for authentication purposes. If you are encountering an issue when launching or connecting to Games for Windows Live, or you have lost access to the Games for Windows Live account this game was activated to, you will need to contact Games for Windows Live support to troubleshoot the issue or recover your account.

Contacting Games for Windows Live support

Reporting cheating infractions with Dark Souls:

Dark Souls: Prepare to Die Edition is not protected by the Valve Anti Cheat service. If you encounter a player that you think is cheating, you will need to report that player to Dark Souls support.


Verify File Integrity

If you're encountering issues with launching Dark Souls Prepare To Die Edition, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Dark Souls Prepare To Die Edition installation folder (Usually C:\Program Files\Steam\steamapps\common\D:\Steam\steamapps\common\Dark Souls Prepare to Die Edition\)

Run the following installers:

  • ...\Steam\steamapps\common\Dark Souls Prepare to Die Edition\REDIST\DirectX\DXSETUP.exe
  • ...\Steam\steamapps\common\Dark Souls Prepare to Die Edition\REDIST\GFWL\gfwlivesetup.exe

Reboot your computer and test any issues again. If the issue persists, contact Dark Souls support.


OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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