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Recovering a Stolen or Hijacked Steam Account

Step 1, try to self-recover your account:

You can use the Help site to recover your account.

Step 2, have Steam Support recover your account:

If you are unable to complete the account recovery process, Steam Support will verify the account is yours and recover it for you.

 

Here's what you'll need:

 
  1. Proof of account ownership (See below)
  2. Any possible Steam Account login names
  3. Any possible email addresses used on the account

Contact Steam Support with this information and we'll be happy to help you.

Providing Proof of Ownership

Please provide verification of one or more of the following purchase methods with your Steam Support ticket:

 

How can I safeguard my account?

For information on how to safeguard an account, please read our Account Security Recommendations and our Account Phishing articles.

 

What about my items?

Please see our Steam Item Restoration Policy articles for more information.

 

Problem with Steam?

Contact Steam Support
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