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Recovering a Stolen or Hijacked Steam Account

Try to self-recover your account or contact Steam Support:

You can use the Help site to try to self recover your account or contact Steam Support if you are unable to.

If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.

 

When contacting Steam Support try to provide as much of the following as possible:

 
  1. Proof of account ownership (See below)
  2. Any possible Steam Account login names
  3. Any possible email addresses used on the account

Providing Proof of Ownership

Please provide verification of one or more of the following purchase methods when you contact Steam Support:

 

How can I safeguard my account?

For information on how to safeguard an account, please read our Account Security Recommendations and our Account Phishing articles.

 

What about my items?

Please see our Steam Item Restoration Policy articles for more information.

 

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