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Support for Prototype


The community is also a great place to check out. Try these places for help from other users:


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Retail CD-Keys for this game cannot be registered through Steam. If you wish to create a shortcut to this game under the Library tab, instructions can be found here:

Adding non-Steam games to the Library tab


Secondary Installers

If you're encountering issues when launching or playing Prototype, make sure everything installed correctly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Prototype installation folder (Usually C:\Program Files\Steam\steamapps\common\prototype\)

Run the following installers:

  • ...\Steam\Steamapps\common\prototype\DirectX\DXSETUP.exe
  • ...\Steam\Steamapps\common\prototype\vcredist_x86.exe

Reboot your computer and test the issue again. If the issue persists, contact Prototype support.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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