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Common Questions

I used to have funds in my Steam Wallet, but do not see them anymore. Where did they go?

By default, Steam will always try to use your Steam Wallet funds first when a purchase is made. On the purchase confirmation screen, if you do not switch your intended payment method away from the wallet, your wallet funds will be spent. Check your purchase confirmation emails for all of your recent purchases for more information.

 

I already own one of the games in a package that I wish to purchase. Do I get an extra giftable copy of that game?

Unless otherwise stated, you will not receive extra giftable copies for duplicate purchases on a single Steam account.

 

For various reasons, such as common issues, incompatibility with non-Steam versions, or regional restrictions that are required by the game's developer or publisher, some games and addons cannot be gifted.

All multi-pack offers, such as 2, 3, and 4-packs, contain between one and three giftable subscriptions and one subscription towards your own account. If you already have the subscription on your account, you will not be able to purchase the multi-pack, even if your intention is to send all copies as gifts.

Important:

Steam Support cannot modify the giftability of a game or package for a single user.

 

Can I split a package of games into individual gifts?

Steam packages cannot be split in any way. All items in the package are added to a single account.

 

I recently purchased a game that is now on sale. Can I refund the difference?

We are unable to refund the difference in price; however, you may request a refund for the initial gift and repurchase it at the current sale price.

 

The Steam Store shows that I own a special edition of a game (GOTY, deluxe, etc.) but I cannot locate the additional content.

Due to current technical limitations, The Steam Store may show that you own a special edition of a game when you actually only own the base version. You can check your purchase/activation history to determine which version of this game you own using the following method:

  1. Log in to your Steam account through the Steam application.
  2. In the upper right hand corner, click the "[Your username]'s account" and select "Account Details" from the drop down list.
  3. Click on "Store Transactions" to list your Steam Store transactions. If you have made any purchases for in-game items or currency "Game Transactions" will list those purchases. The details include the date of purchase, name of the game or item(s) purchased, and the transaction amount.

 

I have a coupon that I wish to use. Does it stack with a Steam Sale?

Unless clearly stated otherwise, promotions such as coupons or loyalty discounts do not stack with Steam Sale pricing.

 

I'm concerned that I may miss a sale for a game that I want. Are there any tools to ensure that I am notified of specific sales?

Steam's Wishlist feature can be used to receive a notification when a game that you want goes on sale. You can find more information on how to use the Steam Wishlist feature here:

The Steam Wishlist Feature

Wishlist Notifications

 

Other resources

What other resources are there for billing issues?

Refer to the Steam Support Billing Section for more information. If you are unable to resolve the issue, please create a detailed Steam Support ticket regarding your purchasing issue.

 

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