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Age of Empires II HD

Support for Age of Empires II HD:


Support for this title is provided by Age of Empires Online support. You can ignore any fields that do not apply to your question about Age of Empires II HD when submitting a ticket about Age of Empires II to Age of Empires Online support.


The community is also a great place to check out. Try this link for help from other users:


Issues and fixes


Please review the Third-Party Game Support topic to determine whether your question should be directed to the game developer or to Steam Support. Sending a support request to the wrong party may result in a delay in processing your request.


Secondary Installers

If you're encountering issues with launching Age of Empires II HD, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Age of Empires II HD installation folder (Usually C:\Program Files\Steam\steamapps\common\Age2HD\)

Run the following installer:

  • ...\Steam\Steamapps\Common\Age2HD\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

For 64 bit versions of Windows:

  • ...\Steam\Steamapps\common\Age2HD\_CommonRedist\vcredist\2010\vcredist_x64.exe
  • ...\Steam\Steamapps\common\Age2HD\_CommonRedist\vcredist\2012\vcredist_x64.exe

For 32 bit versions of Windows:

  • ...\Steam\Steamapps\common\Age2HD\_CommonRedist\vcredist\2010\vcredist_x86.exe
  • ...\Steam\Steamapps\common\Age2HD\_CommonRedist\vcredist\2012\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Age of Empires II HD support.


OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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