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CD Key Reset Process

I receive a "Duplicate CD Key" message but I am sure that I have never activated this CD Key on Steam.  What should I do?

If you purchased a new retail game and are receiving Duplicate CD Key error, please contact the retailer where the game was purchased to obtain a new copy of the game.

If the retailer is unable or unwilling to assist you, it is recommended that you contact the game's support for further assistance.

Problem with Steam?

Contact Steam Support
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