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The Testament of Sherlock Holmes

Support for The Testament of Sherlock Holmes:


The community is also a great place to check out. Try these places for help from other users:

Issues and Fixes


Secondary Installers

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

If you're encountering issues with launching The Testament of Sherlock Holmes, make sure everything installed smoothly.

Exit Steam entirely.

Browse to your The Testament of Sherlock Holmes installation folder (Usually C:\Program files\Steam\Steamapps\common\The Testament of Sherlock Holmes\)

Run the following installers:

  • ...\Steamapps\common\The Testament of Sherlock Holmes\Support\DirectX\dxsetup.exe
  • ...\Steamapps\common\The Testament of Sherlock Holmes\Support\PhysX\PhysX-9.12.0613-SystemSoftware.msi

Reboot your computer and test any issues again. If the issue persists, contact Sherlock Holmes support.


OS Specific Troubleshooting

If the above does not resolve the issue and you are running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read.


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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