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Age of Empires Online

Support for Age of Empires Online:


The community is also a great place to check out. Try these places for help from other users:


Issues and Fixes


Installing Age of Empires Online

You can install Age of Empires Online through Steam by clicking the green "PLAY GAME" button here:

Age of Empires Online Steam Store page


Initial registration or activation

You will need to register with Games for Windows Live to play this game. Upon your first login, a CD Key will be automatically registered to your Games for Windows Live account.

If Games for Windows LIVE doesn't assign a CD Key upon your initial login, please see the following steps to locate your CD Key within the Games for Windows LIVE client:

  1. Navigate to your Start menu, select Programs/Microsoft Games for Windows Marketplace Client and launch the GFWL Marketplace Client.
  2. Sign in to your Games for Windows LIVE account
  3. Navigate to the "Download" tab and select "Age of Empires Online"
  4. Select "View Game Keys" and your product key(s) will be displayed. Write the key(s) down, launch Age of Empires Online and retest the issue

If you continue to encounter issues with your Age of Empires Online CD Key, contact Age of Empires Online support.


Verifing your game files

If you're encountering issues with launching Age of Empires Online, make sure everything installed smoothly.

Aside from verifying your game cache and checking your connection with Steam, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Age of Empires Online installation folder (Usually C:\Program Files\Steam\steamapps\common\age of empires online\)

Run the following installers:

  • ...\Steamapps\common\age of empires online\Prerequisites\dotnetfx35setup.exe
  • ...\Steamapps\common\age of empires online\Prerequisites\DXSETUP.exe
  • ...\Steamapps\common\age of empires online\Prerequisites\gfwlivesetup.exe
  • ...\Steamapps\common\age of empires online\Prerequisites\vcredist_x64.exe
  • ...\Steamapps\common\age of empires online\Prerequisites\vcredist_x86.exe

Reboot your computer and test any issues again. If the issue persists, contact Age of Empires Online support.


Locating and activating your downloadable content (DLC)

In order to access your purchased DLC, you will need to install Age of Empires Online through Steam, as shown in the the Installing Age of Empires Online section above.  

Downloadable content will not be listed as a separate entry in your Steam games list. When purchased, this content will be automatically downloaded and incorporated into the game.

To view the additional content for this game that is registered to your account, please do the following:

  1. Log in to Steam
  2. Navigate to your Library list
  3. Right-click on the game
  4. Select "View downloadable content"

Alternatively, you can also find the DLC (downloadable content) for a game by right-clicking on the game, selecting 'Properties' and navigating to the DLC tab.

If you are unable to locate the content that you have purchased in-game, contact Age of Empires Online support for detailed instructions.


OS Specific Troubleshooting

If you encounter issues while running Windows 7 or Windows Vista, please complete the instructions in our Windows 7 and Vista Troubleshooting FAQ.

If you are running in Windows XP, take the following steps:

  1. Exit Steam.
  2. Go to the Start menu, select Run, type regedit and click OK.
  3. Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
  4. Right click and select Permissions
  5. Check the Allow boxes for Admin and System for both Full control and Read


Problem with this game?

Contact Support

Problem with Steam?

Contact Steam Support
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