What is an MSINFO32 report and how can I create one?
How do I attach my MSINFO32 report to my Steam Support ticket?
Before creating and submitting an MSINFO32 report, ensure that your copy of Windows is fully updated.
MSINFO32 reports detail the hardware and software configuration of machines running Windows - these reports allow our technical support department to review your machine for hardware and software conflicts to recommend solutions to crashes and other issues.
Please observe the following instructions to run and save an MSINFO32 report if requested by Steam Support:
If there is a lot of information stored in the error logs of the MSINFO32 report, this can cause the reports to be very large in size (10+ mb). If your MSINFO32 file is particularly large, please follow these instructions to clear the error log:
The ‘Computer Management’ window will now prompt you.
Directly underneath the 'Computer Management' icon, you should see the category called 'System Tools'.
Note: If possible, please submit your file directly, rather than using a hosting website.
The file can either be attached via our web support interface or you can reply to a support email with the file attached.
At this point, if you need to upload more than one file, you may do so by clicking 'Attach' and following steps 3 through 6
Submit your ticket once you have finished attaching the file(s).