Counter-Strike: Global Offensive cooldowns and bans are non-negotiable and cannot be removed or reduced by Steam Support.
If an automated cooldown or ban is determined to have been issued incorrectly, it will automatically be rolled back by our servers. If you wish to discuss this system with the community, you may do so here.
Counter-Strike: Global Offensive's competitive mode has a number of automated measures in place to ensure that every game is enjoyable for all players. A competitive cooldown may be issued for any of the following reasons:
Note: A matchmaking cooldown will be issued regardless of whether or not an infraction was intentional. Explicit warnings are given to players before they commit an action that will result in a cooldown.
Competitive cooldowns in CS:GO have four levels. When an account receives a competitive cooldown, the cooldown level remains on the account for a one-week probationary period. Any additional cooldowns received during the one-week probationary period increases the amount of time players are restricted from matchmaking:
A week of clean play will reduce an account's cooldown level by one. An account whose cooldown level has been reduced to level 2 through clean play would receive a level 3 (24 hour) cooldown on their next infraction.
Please note that cooldown levels can exceed level 4. Players whose cooldown level exceeds level 4 will need an extended period of clean play to have their cooldown level reduce beneath level 3.
Your current cooldown level can be determined by the length of the last cooldown you have received:
If you are encountering a technical or network issue that is causing competitive cooldowns, we suggest troubleshooting those issues before attempting to play a competitive game.
Please see our Troubleshooting Network Connectivity article for more information.
An Overwatch ban will be issued to any account that is convicted for cheating or abusive behavior by Counter-Strike: Global Offensive's Overwatch system. More information about the Overwatch system can be found in the CS:GO Overwatch FAQ.
GSLT (Game Server Login Token) bans will be issued to server operators offering false inventories and/or profiles as a free or paid service via mods on their servers. More information about GSLT bans can be found in the GSLT ban FAQ.
Your Family Sharing privileges may be revoked and your account may be VAC banned if your Steam Family Sharing Library is used by others to conduct cheating or fraud. Additionally, VAC-banned games cannot be shared with other accounts