VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.
If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here.
To see which games your VAC ban affects, please launch Steam and go to Steam > Settings > Account tab > select "Click here for details" under VAC Status.
VAC bans will be applied to all accounts sharing a phone number at the time of the infraction. Accounts that do not own the game the VAC ban is for will still receive a VAC ban and won't be able to purchase the game moving forward.
The phone number on the VAC banned account(s) will be suspended for three months and cannot be added to another account during this time. If the phone number is later added to an account that receives a VAC ban, the duration of its suspension will be extended.
Note: This feature is not enabled for all games and is used at the discretion of the developer.
We do not disclose the cheats that were detected while connected to a VAC secured server that resulted in a VAC ban.
We have detailed records for each VAC ban, however, releasing this information would only benefit cheat developers. The VAC team regularly investigates claims of false VAC bans to increase the effectiveness of Valve Anti-Cheat.
No. Regardless of who was using the account at the time, VAC bans are permanent and will not be removed.
While we understand this can be frustrating, we must maintain a zero tolerance policy for cheating to foster a fair game that all players will enjoy.
No. Items and games cannot be moved from a VAC banned account to a different account, however, new games can still be purchased and registered on a VAC banned account.
To prevent additional bans on your account, please remove all cheats from your computer before playing on VAC secured servers. If you do not know how or where the cheats were installed, you may want to consider reformatting your hard drive(s) and starting over with a fresh installation of your operating system.
VAC banned accounts can still play single-player games, local LAN games, and multiplayer on non VAC-secured game servers. To find non VAC-secured servers, from the Steam main menu click on View, select Servers, then select "Not secure" in the Anti-cheat dropdown.
Note: Some VAC secured games like the Call of Duty series do not have non-VAC secured servers.