Steam Support is unable to modify or remove any region restrictions.
In most cases, there are no region restrictions on products purchased directly from the Steam store. However, products purchased as gifts may have region restrictions. Please see the gifts section for more information.
Any region restriction on a product will be clearly noted on the product's Steam Store page as shown below. Most products purchased for yourself on Steam do not have region restrictions.
If you are currently traveling, please ensure that your store region is correctly set to the country where you permanently reside as shown below. You may view and change your store region from your Account Details page. Learn how to change your store country.
Region restrictions on CD Keys vary by each individual publisher. There is no standard or universal restriction placed on retail games.
Region restrictions on CD Keys should be noted by the publisher on the retail packaging of the product. To be safe, ask the retailer if there are any region restrictions on this product before purchasing. If you have issues with the purchased product, please contact the retail store where it was purchased.
You will see this error message if you have purchased a regionally restricted copy of a game and you try to register its CD Key in a different region. If you do not live in the designated region for that game you must contact the seller for a refund. Steam Support cannot offer refunds on CD Keys purchased from 3rd party retailers.
Gifts purchased in certain regions can be redeemed only in those regions. When you purchase a gift you will be notified at checkout of any restrictions that will be placed on the gift. An example of a gift purchase in Russia and the countries that the gift can be redeemed in is shown below:
The exact countries where a gift can be redeemed in are shown during purchase. Please see the above image as an example. The countries that are included in a specific region are subject to change.
Each gift will clearly note in the gift's description which countries it can be redeemed in. You can view the description from your Steam gift inventory.
When a gift is region restricted there will be a red notification icon in the corner of the gift's image. There will also be a list of countries that the gift can be redeemed in within the gift's description as shown below:
You will see the red notification icon in the corner of the gift's image. When you hover over the gift you will see which countries the gift can be redeemed in as shown below:
No, using a proxy or VPN to disguise your location is strictly against the Steam Terms of Service and may result in restrictions on your Steam account. If you attempt to redeem a region restricted game and your location is inconsistent with your past Steam activity, a warning will appear as shown below:
You will need to purchase this product from your current location without using a VPN/proxy or obtain a copy that is sold within your country of residence. If you are unable to complete a purchase on the Steam store, please contact Steam Support.