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Region Restrictions on Steam

Note:

Steam Support is unable modify or remove any region restrictions.

Steam Store Purchases

Do products I purchase on my Steam account have any region restrictions?

In most cases, there are no region restrictions on products purchased directly from the Steam store. However, products purchased as gifts may have region restrictions. Please see the gifts section for more information.

How will I know if a product has region restrictions?

Any region restriction on a product will be clearly noted on the product's Steam Store page. Most products purchased for yourself on Steam do not have region restrictions.

What if I am traveling and the product I am trying to purchase has a note about region restrictions?

If you are currently traveling, please contact Steam Support to ensure that you are purchasing the correct version of the product.

CD Keys

I purchased a CD key from another retailer. Is it restricted to a certain region?

Region restrictions on CD Keys vary by each individual publisher. There is no standard or universal restriction placed on retail games.

How do I know when a CD Key or retail product is region restricted?

Region restrictions on CD Keys should be noted by the publisher on the retail packaging of the product. To be safe, ask the retailer if there are any region restrictions on this product before purchasing. If you have issues with the purchased product, please contact the retail store where it was purchased.

I’m getting an error 'Game not available in your territory' when I’m trying to add a CD Key to my account. What should I do?

You will see this error message if you have purchased a regionally restricted copy of a game and you try to register its CD Key in a different region. If you do not live in the designated region for that game you must contact the seller for a refund. Steam Support cannot offer refunds on CD Keys purchased from 3rd party retailers.

Steam Gifts

Are Steam gifts region restricted?

Gifts purchased in certain regions can be redeemed only in those regions. When you purchase a gift you will be notified at checkout of any restrictions that will be placed on the gift. An example of a gift purchase in Russia and the countries that the gift can be redeemed in is shown below:

Gift restrictions during checkout

How do I know if a certain country is included in a specific region on Steam?

The exact countries where a gift can be redeemed in are shown during purchase. Please see the above image as an example. The countries that are included in a specific region are subject to change.

I received a Steam gift. How will I know if it has a region restriction?

Each gift will clearly note in the gift's description which countries it can be redeemed in. You can view the description from your Steam gift inventory.

How will a region restricted gift appear to me in my inventory?

When a gift is region restricted there will be a red notification icon in the corner of the gift's image. There will also be a list of countries that the gift can be redeemed in within the gift's description as shown below:

Gift restrictions in inventory

Can I find out before I trade for a game whether it is region restricted?

You will see the red notification icon in the corner of the gift's image. When you hover over the gift you will see which countries the gift can be redeemed in as shown below:

Gift restrictions while trading

Can I use a proxy, VPN or disguise my location to redeem a region restricted Steam Gift?

No, using a proxy or VPN to disguise your location is strictly against the Steam Terms of Service and may result in restrictions on your Steam account. If you attempt to redeem a region restricted game and your location is inconsistent with your past Steam activity, a warning will appear as shown below:

Gift redeem warning

What happens if I have redeemed a region restricted gift and cannot play it?

You will need to purchase this product from your current location without using a VPN/proxy or obtain a copy that is sold within your country of residence. If you are unable to complete a purchase on the Steam store, please contact Steam Support.

Problem with Steam?

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